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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455403967
Report Date: 01/08/2020
Date Signed: 01/08/2020 10:44:47 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/03/2019 and conducted by Evaluator David Wilson
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20191203090322
FACILITY NAME:KINDERLAND CHILD DEVELOPMENT CENTERFACILITY NUMBER:
455403967
ADMINISTRATOR:WILSON, SUSANFACILITY TYPE:
830
ADDRESS:1630 VICTORTELEPHONE:
(530) 223-6161
CITY:REDDINGSTATE: CAZIP CODE:
96003
CAPACITY:36CENSUS: 26DATE:
01/08/2020
UNANNOUNCEDTIME BEGAN:
09:35 AM
MET WITH:Administrator Susan WilsonTIME COMPLETED:
10:55 AM
ALLEGATION(S):
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Staff pushed day care child.

Lack of supervision resulting in children biting other children.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) David Wilson conducted a follow-up unannounced complaint inspection, and met with Susan Wilson. It was alleged that staff (S1) pushed a child (C1) on multiple occasions, and caused C1 to hit head on floor as a result of being pushed; S1 pushed another staff while in supervision of children; lack of supervision led to children biting other children in care.

Assistant Director Theresa Russo was interviewed on 12/09/2019 and Administrator Susan Wilson was interviewed on 12/23/19 and both denied allegations. Administrator Susan Wilson stated there are always more than one staff in classroom and if any staff witnessed any other staff inappropriately handling a child, including pushing a child, staff would have reported that. Administrator Wilson stated having no knowledge of any staff inappropriately handling any child. Regards to any issues of children biting administrator stated staff do pay close attention to care and supervision. Administrator stated prior to this complaint, the facility had reported biting incidents and discussed with Community Care Licensing (CCL) LPA the biting incidents at this facility. Administrator provided LPA the classroom biting plans and biting incident information. Continued on next page...
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: David WilsonTELEPHONE: (530) 513-0993
LICENSING EVALUATOR SIGNATURE:

DATE: 01/08/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20191203090322
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: KINDERLAND CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 455403967
VISIT DATE: 01/08/2020
NARRATIVE
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Assistant Director Theresa Russo (Director) stated that the facility experienced increase of biting when in August 2019 another local child care center closed and infants from that program become enrolled in this program. Per Director, when biting incidents increased in August 2019 the facility took the initiative to make action plans to minimize biting incidents. Per Director, action plans included "biting plans" where individual staff and parents met to discuss how to prevent biting, teethers being used for infants, and increased supervision to include "shadowing" children with chronic biting problems. The Director stated the S1 has no history of pushing children, and Director has never observed nor known of this staff violating any children's personal rights.

During this complaint investigation, LPA conducted three unannounced inspections on 12/09/19, 12/23/19 and 01/08/20. LPA interviewed a total of eight staff (including Director and Administrator). The remaining six staff were all privately interviewed at facility on 12/23/19. No children were interviewed due to their ages. LPA reviewed and obtained applicable facility records.

None of the interviews conducted could corroborate any of the allegations, and stated they have never observed any children or teachers being inappropriately pushed by any staff. Staff stated they had actions plans for children biting one another such as use of teethers, increased daily snack times, appropriate distribution/spacing out of available toys, close supervision and verbal/non-verbal communication teaching children to not bite one another. Per staff interviews, the action plans have been implemented to minimize the amount of biting incidents. During the three above mentioned unannounced complaint inspections, this LPA observed no staff pushing day care children nor any lack of supervision resulting in children biting other children.

Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred, and the findings are unsubstantiated. An exit interview was conducted. The Notice of Site Visit must be posted for 30 days.

Licensee’s signature below denotes that appeal rights were discussed and provided to Administrator Susan Wilson.

There were no Title 22 deficiencies cited during today's inspection.
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: David WilsonTELEPHONE: (530) 513-0993
LICENSING EVALUATOR SIGNATURE:

DATE: 01/08/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2020
LIC9099 (FAS) - (06/04)
Page: 2 of 2