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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455403967
Report Date: 02/05/2025
Date Signed: 02/05/2025 10:25:07 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/24/2024 and conducted by Evaluator Sydney Sims
COMPLAINT CONTROL NUMBER: 13-CC-20241024093140
FACILITY NAME:KINDERLAND CHILD DEVELOPMENT CENTERFACILITY NUMBER:
455403967
ADMINISTRATOR:WILSON, SUSANFACILITY TYPE:
830
ADDRESS:1630 VICTORTELEPHONE:
(530) 223-6161
CITY:REDDINGSTATE: CAZIP CODE:
96003
CAPACITY:36CENSUS: 14DATE:
02/05/2025
UNANNOUNCEDTIME BEGAN:
08:40 AM
MET WITH:Susan Wilson - Director TIME COMPLETED:
10:34 AM
ALLEGATION(S):
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Staff left daycare child in soiled diaper resulting in a diaper rash.
INVESTIGATION FINDINGS:
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"This inspection was conducted on 1/16/25 a new report was generated on this date due to a computer error”.

On 1/16/25 at 10:02am Licensing program Analyst Sydney Sims conducted an unannounced complaint inspection and met with Assistant Director Theresa Eisen. It was alleged that Staff left daycare child in soiled diaper resulting in a diaper rash, Specifically that child C1 was left in soiled diapers resulting in a diaper rash

The Director was interviewed on 11/4/24 at 10:53am and denied the allegation stating stated that the facility staff consistently change the children's diapers every 2 hours and document the change.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 02/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 13-CC-20241024093140
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: KINDERLAND CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 455403967
VISIT DATE: 02/05/2025
NARRATIVE
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Six staff (S1 - S6) were interviewed on 11/4/24 and 1/16/25 and S3 confirmed the allegation that Staff left
day care child in soiled diaper resulting in a diaper rash, stating that S3 did observe C1 left in full diaper a few times, and that C1 did have a diaper rash. S1 - S2 and S4 - S6 denied the allegation stating that no children including C1 were ever left in soiled diapers that resulted in a diaper rash and that diapers are changed every 2 hours and as needed. S1 - S2 and S4 - S6 also stated that children at the facility have gotten diapers rashes but not from being left in soiled diapers, and that staff monitor the diaper rashes closely.

Five parents were interviewed on 1/9/25 and 1/15/25 and had no knowledge of C1's diapering needs not
being met. P1 - P5 stated that their Children's' diapering needs are being met while in care and that the
facility provides parents with a diaper changing log.

During today's inspection, the facility was toured, and LPA Sydney Sims observed 14 children in care.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove
that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the assistant Director Theresa Eisen. Appeal rights
were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting
requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 02/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4