<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455403967
Report Date: 01/25/2023
Date Signed: 01/27/2023 10:12:53 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/06/2022 and conducted by Evaluator Nicolette Cunningham
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20220706124905
FACILITY NAME:KINDERLAND CHILD DEVELOPMENT CENTERFACILITY NUMBER:
455403967
ADMINISTRATOR:WILSON, SUSANFACILITY TYPE:
830
ADDRESS:1630 VICTORTELEPHONE:
(530) 223-6161
CITY:REDDINGSTATE: CAZIP CODE:
96003
CAPACITY:36CENSUS: 8DATE:
01/25/2023
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Susan WilsonTIME COMPLETED:
12:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff not meeting daycare child’s diapering need
Dietary needs on an infant not met
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 1/25/23 at 10:40am, Licensing Program Analyst (LPA) Cunningham conducted an unannounced complaint inspection, and met with licensee/director Susan Wilson to deliver findings. It was alleged that staff are not meeting daycare child’s diapering need; specifically, that an infant was wet upon pick up and they have reason to believe the infant went more than 2 hours between changings. The director denied the allegation stating that only one parent complained in July 2022 and changes have been made since then. Director Wilson also implemented new policies and had all staff complete an in-house training.
It was also alleged that an infants’ dietary needs were not met; specifically, that the infant went more than 3 hours without feedings and was very hungry upon pick up. The licensee denied this and said solid foods are provided every 3 hours and a bottle is provided every 4 hours. The licensee said they implemented a plan to ensure all staff remember to chart when an infant is fed.

On 9/19/22 an interview was conducted with one witness. On 9/27/22 interviews were conducted with four parents. On 1/17/23 an additional parent was interviewed. Five out of the six individuals interviewed corroborated the allegations.

*Continued on 9099C
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 966-0216
LICENSING EVALUATOR NAME: Nicolette CunninghamTELEPHONE: (530) 521-5235
LICENSING EVALUATOR SIGNATURE:

DATE: 01/25/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/25/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20220706124905
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: KINDERLAND CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 455403967
VISIT DATE: 01/25/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. California Code of Regulations, Title 22 is being cited on the attached LIC 9099-D. Appeal rights were provided and exit interview conducted.
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 966-0216
LICENSING EVALUATOR NAME: Nicolette CunninghamTELEPHONE: (530) 521-5235
LICENSING EVALUATOR SIGNATURE:

DATE: 01/25/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/25/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 13-CC-20220706124905
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: KINDERLAND CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 455403967
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/25/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/26/2023
Section Cited
CCR
101223(a)2
1
2
3
4
5
6
7
(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
Based on interviews, the licensee did not comply with the section cited above, which poses a potential health, safety, or personal rights risk to children in care.
1
2
3
4
5
6
7
The facility immediately put into place a binder with a separate section for each child to ensure diaper changes are made throughout the day. The director implemented a new policy to ensure every staff is trained on operation of every room.

Deficiency corrected on this date.
Type B
01/26/2023
Section Cited
CCR
101223(a)2
1
2
3
4
5
6
7
(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
Based on interviews, the licensee did not comply with the section cited above, which poses a potential health, safety, or personal rights risk to children in care.
1
2
3
4
5
6
7
The facility immediately put into place a binder with a separate section for each child to ensure infants are fed throughout the day. The director implemented a new policy to ensure every staff is trained on operation of every room.

Deficiency corrected on this date.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 966-0216
LICENSING EVALUATOR NAME: Nicolette CunninghamTELEPHONE: (530) 521-5235
LICENSING EVALUATOR SIGNATURE:

DATE: 01/25/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/25/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3