455406071-1-9-2020-13-CC-MAVS-BL3VPD-20200122153630

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 455406071
Report Date: 01/09/2020
Date Signed: 01/09/2020 09:28:01 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/18/2019 and conducted by Evaluator Carrie Wisehart

COMPLAINT CONTROL NUMBER: 13-CC-20191118123711

FACILITY NAME:	ALTA MESA CHILDREN'S CENTER (SCOE)		FACILITY NUMBER:	455406071
ADMINISTRATOR:	MENEFEE, RENEE		FACILITY TYPE:	850
ADDRESS:	2301 SATURN SKWY		TELEPHONE:	(530) 223-5108
CITY:	REDDING	STATE: CA	ZIP CODE:	96002
CAPACITY:	24	CENSUS: 21	DATE:	01/09/2020
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Terri Littleton Scoggins Site Supervisor		TIME COMPLETED:	09:30 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Lack of supervision resulted in day care child getting injured multiple times
Staff failed to meet the child's needs

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

An unannounced complaint investigation inspection was conducted at the facility by Licensing Program Analyst (LPA) Wisehart. It has been alleged that lack of supervision resulted in a day care child getting injured multiple times; that the staff failed to meet the child's needs. The LPA met with the Site Supervisor to review the allegations. At the time of the visit there were 21 children in care and 3 staff present.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Carrie Wisehart	TELEPHONE: (530) 895-5824
LICENSING EVALUATOR SIGNATURE:	DATE: 01/09/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 13-CC-20191118123711

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: ALTA MESA CHILDREN'S CENTER (SCOE)	FACILITY NUMBER: 455406071
	VISIT DATE: 01/09/2020

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Lack of supervision resulted in day care child getting injured multiple times

The LPA conducted interviews with Staff (S1-S4) (11/22/19 & 11/27/19); Witness (W1-W6) (11/18/19 & 12/2/19) and Child(C2-C4) (11/22/19). It was alleged that Child (C1) received injuries on 11/14/19 (blueberry colored mark extending to left ear with broken skin near bottom of mouth) and 11/18/19 (scratch by right eye) which was alleged due to lack of supervision. All staff deny lack of supervision and acknowledged due to the busy classroom they always provide 3 staff which is above ratio requirements. In general, witnesses interviewed expressed no supervision concerns. The LPA observed that on both days 3 staff were present. On 11/14/19, 20 children were present and on 11/18/19, 19 children were present, which is within required ratios. Staff (S4) indicated that the 11/14/19 incident happened very quickly when class was inside which resulted in Child (C1) getting a scratch to cheek/lip area which was handled very quickly by Staff (S1) and a wet paper towel was applied quickly. The 11/18/19 incident occurred during a fire drill when children were in line with staff nearby, when one child reached out their hand which created contact with Child (C1) causing a scratch near eye. Interviews with witness W2 and W4 indicated staff contacted them requesting their children’s fingernails be trimmed. Though no staff claimed witnessing either event, staff do claim to have been close by and acting immediately to each situation. Therefore, it could not be determined that lack of supervision caused the injuries. Based on available information, the allegations could neither be proved nor disproved; therefore, the above allegations are unsubstantiated (inconclusive) at this time.

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Carrie Wisehart	TELEPHONE: (530) 895-5824
LICENSING EVALUATOR SIGNATURE:	DATE: 01/09/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2020

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 13-CC-20191118123711

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: ALTA MESA CHILDREN'S CENTER (SCOE)	FACILITY NUMBER: 455406071
	VISIT DATE: 01/09/2020

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Staff failed to meet the child's needs

The LPA conducted interviews with Staff (S1-S4) (11/22/19 & 11/27/19); Witness (W1-W6) (11/18/19 & 12/2/19) and Child(C2-C4) (11/22/19). It was alleged that staff failed to meet a child’s needs to include not cleaning a wound (broken skin on 11/18/19) and not following the child’s individualized plan. Interviews with staff (S1) indicated that on 11/18/19 child (C1) was asked if he wanted his scratch cleaned but he made it clear thru actions that he wanted nothing done. Interviews with children indicated that staff wash injuries and then put band aids on them. Interviews with witnesses indicated no concerns with staff's handling of broken skin injuries. Staff interviewed indicated that only 1 out of 3 staff knew child (C1’s) individualized plan, however, LPA could not determine that his needs were not being met. Based on available information, the allegations could neither be proved nor disproved; therefore, the above allegations are unsubstantiated (inconclusive) at this time.

There were no Title 22 deficiencies cited during today’s inspection. Notice of Site Visit shall be posted for 30 days from today’s date. An exit interview was conducted, and Appeal Rights were provided

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Carrie Wisehart	TELEPHONE: (530) 895-5824
LICENSING EVALUATOR SIGNATURE:	DATE: 01/09/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2020

LIC9099 (FAS) - (06/04)

Page: 3 of 3