455406084-7-25-2019-13-CC-MAVS-BEYQDS-20190812120513

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 455406084
Report Date: 07/25/2019
Date Signed: 07/25/2019 11:58:53 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/17/2019 and conducted by Evaluator Jaime Snow

COMPLAINT CONTROL NUMBER: 13-CC-20190517152258

FACILITY NAME:	SHASTA HEAD START - LAKE CENTER		FACILITY NUMBER:	455406084
ADMINISTRATOR:	SELLERS, L./GROVES, B.		FACILITY TYPE:	850
ADDRESS:	375 LAKE BLVD., SUITE 200		TELEPHONE:	(530) 241-1036
CITY:	REDDING	STATE: CA	ZIP CODE:	96003
CAPACITY:	88	CENSUS: 22	DATE:	07/25/2019
		UNANNOUNCED	TIME BEGAN:	10:15 AM
MET WITH:	Heather Stevens		TIME COMPLETED:	12:15 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff inappropriately disclipined child while in care.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

The Licensing Program Analysts (LPA) Snow and Wisehart, conducted and followed up on an unannounced inspection to investigate the allegations that staff inappropriately disciplined a child (Child #1) while in care; specifically, that the child was isolated, not comforted and forced to nap. LPAs toured the facility with the Director/Heather Stevens on 5/21/19 at 1:30 and at 10:30AM on 7/25/19 and she denied the allegations as followes. The Director stated that during regular times staff will only remove a child from the group for safety concerns. Children are encouraged to nap, then given the option to rest their bodies, then offered toys to play quietly on their cot. Children are only removed from naptime/or the group for running around and yelling or injurious/dangerous behaviors. Director said that when a child is removed from the group they are taken to the play yard with a minimum of two staff for safety so there is no isolation.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Jaime Snow	TELEPHONE: (530) 215-6132
LICENSING EVALUATOR SIGNATURE:	DATE: 07/25/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/25/2019

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 13-CC-20190517152258

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: SHASTA HEAD START - LAKE CENTER	FACILITY NUMBER: 455406084
	VISIT DATE: 07/25/2019

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

The LPA observed two staff supervising 8 children at 1:45pm on 5/21/19 and one of the children was still napping, no forced napping and no observed discipline. On 7/25/19 there is a new class of children and the LPA observed 3 staff caring for 14 children with no observed discipline.

The LPA interviewed 5 children and 3 staff on 5/21/19 and none corroborated the allegation. The parent of Child #1 refused to have their child interviewed. The LPAs did not observe any forced naps, isolation or child behaviors during the 5/21/19 or the 7/25/19 inspections. A copy of the roster and pertinent documents from the Child #1’s file were received along with documentation from the other children's files. Child's#1s file contained information regarding “planned ignore” of negative behaviors and praise of positive behaviors; there were 4 other children in the class with this plan. There was documentation in the Child #1’s file showed that the parent had signed the "planned ignore" policy. The staff stated that they would comfort children as needed until the child displayed dangerous behavior (climbing, jumping, throwing items, scratching staff) at which point they would move child to a safe location and monitor for safety until the child calmed and began responding. The LPA reviewed the behavior plans and determined the plan was followed and there was no evidence of isolation, forced naps or withholding comfort.

Based on available information at this time, although the allegation that inappropriate discipline was used may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation of isolation and forced naps did or did not occur, therefore the allegation is unsubstantiated. This report was reviewed and discussed with the licensee. Appeal Rights were provided. Notice of Site Visit shall be posted for 30 days from today’s visit.

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Jaime Snow	TELEPHONE: (530) 215-6132
LICENSING EVALUATOR SIGNATURE:	DATE: 07/25/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/25/2019

LIC9099 (FAS) - (06/04)

Page: 2 of 2