455406084-2-7-2020-13-CC-MAVS-BLQ343-20200211165428

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 455406084
Report Date: 02/05/2020
Date Signed: 02/07/2020 02:24:48 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/25/2019 and conducted by Evaluator Jaime Snow

COMPLAINT CONTROL NUMBER: 13-CC-20191025164258

FACILITY NAME:	SHASTA HEAD START - LAKE CENTER		FACILITY NUMBER:	455406084
ADMINISTRATOR:	STEVENS, HEATHER		FACILITY TYPE:	850
ADDRESS:	375 LAKE BLVD., SUITE 200		TELEPHONE:	(530) 241-1036
CITY:	REDDING	STATE: CA	ZIP CODE:	96003
CAPACITY:	88	CENSUS: 49	DATE:	02/05/2020
		UNANNOUNCED	TIME BEGAN:	01:15 PM
MET WITH:	Carol Nunnelley/ Area Manager		TIME COMPLETED:	02:40 PM

ALLEGATION(S):

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Personal Rights of a child were violated

INVESTIGATION FINDINGS:

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A follow-up complaint investigation visit was conducted by Licensing Program Analyst (LPA) Snow for the purpose of delivering findings of an investigation regarding allegations of a personal rights violation, specifically that a daycare child (C1) was inappropriately touched while in care. LPA met with Carol Nunnelley to deliver findings today. The previous Director, Heather Stevens, denied the allegation on 2/4/20@ 230pm stating that she had actually been the acting teacher on the day of the allegation. She denied that any child could have been inappropriately touched in the classroom further stating that the child had appeared fine on the day in question and that children were always supervised in the classroom and when using the restroom. She also stated that C1 had a one-on-one staff for the majority of the time in care. On 2/7/20 the LPA observed the classroom and did not see any areas where the incident could have occurred. The LPA observed 20 children being supervised by 4 staff continued on page 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Jaime Snow	TELEPHONE: (530) 215-6132
LICENSING EVALUATOR SIGNATURE:	DATE: 02/07/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/07/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20191025164258

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: SHASTA HEAD START - LAKE CENTER	FACILITY NUMBER: 455406084
	VISIT DATE: 02/05/2020

NARRATIVE

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Interviews were conducted with 3 witnesses including the child’s one-on-one assistant plus 5 facility staff and none corroborated the allegation stating that there is constant supervision and none of them witnessed inappropriate touching. 4 children were interviewed and all stated that they are supervised by the teacher. C1's parent stated that C1 would be unable to provide information if interviewed. The following documentation was obtained and evaluated during the investigation; medical report (did not support the allegations) facility copies of the child’s file, along with a record of staff and children present on 10/15/19.

Based on available information at this time, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. This report was reviewed and discussed with the licensee. Appeal Rights were provided.

Notice of Site Visit shall be posted for 30 days from today’s visit.

SUPERVISOR'S NAME: Megan Aviles	TELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Jaime Snow	TELEPHONE: (530) 215-6132
LICENSING EVALUATOR SIGNATURE:	DATE: 02/07/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/07/2020

LIC9099 (FAS) - (06/04)

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