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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455406084
Report Date: 06/21/2023
Date Signed: 06/21/2023 01:40:18 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/05/2023 and conducted by Evaluator Jackie Helton
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20230505163704
FACILITY NAME:SHASTA HEAD START - LAKE CENTERFACILITY NUMBER:
455406084
ADMINISTRATOR:WADE, TRACYFACILITY TYPE:
850
ADDRESS:375 LAKE BLVD., SUITE 200TELEPHONE:
(530) 241-1036
CITY:REDDINGSTATE: CAZIP CODE:
96003
CAPACITY:88CENSUS: 29DATE:
06/21/2023
UNANNOUNCEDTIME BEGAN:
11:25 AM
MET WITH:Leigh LemkeTIME COMPLETED:
12:20 PM
ALLEGATION(S):
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Due to lack of supervision daycare child escaped the facility.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Noah Wheeler visited the facility on 5/9/23 to conduct an unannounced complaint investigation and met with Program Director Tracy Wade. It was alleged that due to a lack of supervision, a child (C1) escaped the facility. Ms. Wade stated that C1 got out of the fenced playground area during naptime and was found by staff (S3) from another classroom within another fenced area. During the complaint inspection, the facility was toured, and records were reviewed. It was observed that classroom C has a chain link gate from the playground that leads to a walkway. There is another gate at the end of the walkway where parents can enter from the parking lot. The gates are approximately 6 feet tall and have a latching mechanism near the top of the gate. Classroom C has a door that leads out to the walkway area.

During the inspection on 5/9/23, two additional staff were interviewed (S2 and S3). Both staff confirmed that C1 left the playground of classroom C unsupervised and was found by the gate near classroom B.

Continued on LIC9099C
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 966-0216
LICENSING EVALUATOR NAME: Jackie HeltonTELEPHONE: 530-513-0993
LICENSING EVALUATOR SIGNATURE:

DATE: 06/21/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/21/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 13-CC-20230505163704
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: SHASTA HEAD START - LAKE CENTER
FACILITY NUMBER: 455406084
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/21/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/22/2023
Section Cited
HSC
101229(a)(1)
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101229(a)(1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation.
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Facility representative stated that they have changed their procedures for the drop off/pick up of children. They now are required to all come through the front lobby.
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Based on observation and interviews, the licensee did not comply with the section cited above for child C1, which poses an immediate health, safety or personal rights risk to children in care.
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Type B
06/22/2023
Section Cited
HSC
101212(d)
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101212(d) Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours. In addition, a written report containing the information specified in (d)(2) below shall be submitted to the Department within seven days following the occurrence of such event.
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Facility representative understands that unusual incident reports must be called in within 24 hours and mailed/faxed to RO within 7 days.
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Based on interviews and record review, the licensee did not comply with the section cited above for an incident that occurred on 4/26/23, which poses a potential health, safety or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 966-0216
LICENSING EVALUATOR NAME: Jackie HeltonTELEPHONE: 530-513-0993
LICENSING EVALUATOR SIGNATURE:

DATE: 06/21/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/21/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/05/2023 and conducted by Evaluator Jackie Helton
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20230505163704

FACILITY NAME:SHASTA HEAD START - LAKE CENTERFACILITY NUMBER:
455406084
ADMINISTRATOR:WADE, TRACYFACILITY TYPE:
850
ADDRESS:375 LAKE BLVD., SUITE 200TELEPHONE:
(530) 241-1036
CITY:REDDINGSTATE: CAZIP CODE:
96003
CAPACITY:88CENSUS: 29DATE:
06/21/2023
UNANNOUNCEDTIME BEGAN:
11:25 AM
MET WITH:Leigh LemkeTIME COMPLETED:
12:20 PM
ALLEGATION(S):
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Staff left daycare child on playground unsupervised.
Staff put legs on kids at nap time.
INVESTIGATION FINDINGS:
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On May 9, 2023 at 10:25am, Licensing Program Analyst (LPA) Noah Wheeler conducted an unannounced complaint inspection, and met with Program Director Tracy Wade. It was alleged that a few years ago a child was left on the playground unsupervised, and that staff put their legs on children at nap time to keep them on their cots.

The Program Director was interviewed on 5/9/23 and denied the allegations. She stated she has only been in the position for 1 ½ years. She also stated that she has never seen staff put their legs on children, but sometimes they use their foot to bounce the edge of the cots to help children fall asleep.

Ten staff and parents were interviewed from 5/9/23 – 6/2/23 and none corroborated the allegations. Interviews indicated that staff sometimes rock or bounce children to help them fall asleep. No one interviewed stated that they observed any children on the playground unsupervised.

Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 966-0216
LICENSING EVALUATOR NAME: Jackie HeltonTELEPHONE: 530-513-0993
LICENSING EVALUATOR SIGNATURE:

DATE: 06/21/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/21/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 13-CC-20230505163704
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: SHASTA HEAD START - LAKE CENTER
FACILITY NUMBER: 455406084
VISIT DATE: 06/21/2023
NARRATIVE
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During the visit on 5/9/23, the facility was toured and records were reviewed. LPA observed the napping cots stacked in the classrooms. The playground was also observed with 2 staff supervising 8 children.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the Facility representative Leigh Lemke.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 966-0216
LICENSING EVALUATOR NAME: Jackie HeltonTELEPHONE: 530-513-0993
LICENSING EVALUATOR SIGNATURE:

DATE: 06/21/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/21/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 13-CC-20230505163704
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: SHASTA HEAD START - LAKE CENTER
FACILITY NUMBER: 455406084
VISIT DATE: 06/21/2023
NARRATIVE
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LPA Wheeler interviewed Danielle Tuttle (S1), Head Teacher/Supervisor in classroom C at 10AM on 6/02/23. During the interview Ms. Tuttle confirmed the allegation stating that after she returned from a lunch break, she took a head count and realized a child (C1) was missing from the playground. A staff person from another classroom (S3) found the child outside the gate to the playground and stayed with the child until Ms. Tuttle and staff were able to locate the child. Ms. Tuttle and other interviewees (S2, S3, P1, P3, P4, P5, P6) stated that parents tend to leave gates open or unlocked as they come and go from the facility. Ms. Tuttle stated that there was an incident report created but not by her and she never saw said incident report. Nine staff (S1 – S3) and parents (P1 – P6) were interviewed from 5/9/23 to 6/2/23 corroborating the allegation. S2 stated that they were outside supervising children in the sandbox, when S1 asked “Where’s C1”, S2 noticed gate was open and that C1 was missing. S3 during pick up time for their class, he noticed C1 asking parents of S3’s class if they could take C1 home. S3 waited with C1 until S1 and S2 found them. P5 stated that, “Several kids who have special needs/extra help are let down by Head Start staff.”

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

LPA J. Helton informed facility representative Leigh Lemke that this report dated 6/21/23 documents 1 Type A citation(s) which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA J. Helton informed the facility representative to provide a copy of this licensing report dated 6/21/2023 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.
Exit interview conducted and report was reviewed with the facility representative Leigh Lemki.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 966-0216
LICENSING EVALUATOR NAME: Jackie HeltonTELEPHONE: 530-513-0993
LICENSING EVALUATOR SIGNATURE:

DATE: 06/21/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/21/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 5