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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455406955
Report Date: 09/26/2019
Date Signed: 09/26/2019 01:50:00 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2019 and conducted by Evaluator Patricia Pacheco
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20190624085906
FACILITY NAME:BRIGHT FUTURES CHILDREN CENTER (PRESCHOOL)FACILITY NUMBER:
455406955
ADMINISTRATOR:HORST, STEPHANIEFACILITY TYPE:
850
ADDRESS:1345 LIBERTY STREETTELEPHONE:
(530) 276-0506
CITY:REDDINGSTATE: CAZIP CODE:
96001
CAPACITY:24CENSUS: 20DATE:
09/26/2019
UNANNOUNCEDTIME BEGAN:
01:20 PM
MET WITH:Stephanie HorstTIME COMPLETED:
01:55 PM
ALLEGATION(S):
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Facility staff roughly handled child.
INVESTIGATION FINDINGS:
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It has been alleged that the facility staff roughly handled a child; specifically, that staff roughly pulled or yanked a child by the arm. LPA Pacheco met with the licensee on 06/26/19, and discussed the allegation. The licensee denied the allegation and stated that her staff do not handle children in a rough manner. During the investigation, staff interactions were observed by LPAs. On an unrelated visit to the facility on 08/01/19, LPA Martinez had been sitting at a table near the director’s desk when child 1 (C1) began interacting with her. The child began to reach across the table pulling their body over the table to try to give the LPA a high-five. LPA Martinez witnessed Staff 1 (S1) walk over to the table and aggressively pull C1 who was leaning across the table up and off the table by the arm. During the investigation, child, staff and witness interviews were conducted. It was corroborated that staff have been observed to pull a child by the arm in a rough manner when a child was not listening to the staff. This constitutes a violation of personal rights. Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated.

This report was reviewed and discussed with the licensee. All licensing reports are public information and
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Patricia PachecoTELEPHONE: 530-895-5886
LICENSING EVALUATOR SIGNATURE:

DATE: 09/26/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2019
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 13-CC-20190624085906
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: BRIGHT FUTURES CHILDREN CENTER (PRESCHOOL)
FACILITY NUMBER: 455406955
VISIT DATE: 09/26/2019
NARRATIVE
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must be made available upon request for at least three years.

Notice of Site Visit shall be posted for 30 days from today's visit.

The following violation of the California Code of Regulations, Title 22; Division 12, were observed: see LIC 9099D. Appeal Rights were provided. Reports citing Type A violations are to be provided to parents/guardians of children currently in enrolled and to parents/guardians of children newly enrolled at the facility during the next 12 months. Parents/guardians must sign Form LIC9224 to be kept in each child's file.
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Patricia PachecoTELEPHONE: 530-895-5886
LICENSING EVALUATOR SIGNATURE:

DATE: 09/26/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2019
LIC9099 (FAS) - (06/04)
Page: 5 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2019 and conducted by Evaluator Patricia Pacheco
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20190624085906

FACILITY NAME:BRIGHT FUTURES CHILDREN CENTER (PRESCHOOL)FACILITY NUMBER:
455406955
ADMINISTRATOR:HORST, STEPHANIEFACILITY TYPE:
850
ADDRESS:1345 LIBERTY STREETTELEPHONE:
(530) 276-0506
CITY:REDDINGSTATE: CAZIP CODE:
96001
CAPACITY:24CENSUS: 20DATE:
09/26/2019
UNANNOUNCEDTIME BEGAN:
01:20 PM
MET WITH:Stephanie HorstTIME COMPLETED:
01:55 PM
ALLEGATION(S):
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Facility staff yelled at child.
Children were exposed to extreme heat for extended periods of time during outside play.
INVESTIGATION FINDINGS:
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A subsequent complaint investigation inspection was conducted at the facility by Licensing Program Analysts (LPA) Emilia Grisak and Patricia Pacheco. It has been alleged that facility staff yelled at a child. LPA Pacheco met with the licensee on 06/26/19, and discussed the allegation. The licensee stated that staff do not yell at children. During inspections conducted at the facility throughout the course of the investigation, staff were observed to be speaking in an appropriate manner. It was observed that staff raised their voices to get children’s attention but not in what LPAs could determine was in an inappropriate manner. During the investigation, child, staff and witness interviews were conducted. It was corroborated that staff have been observed to raise their voices so that they are heard by children, but that they have not been observed to be yelling at children in care. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

It has been alleged that children were exposed to extreme heat for extended periods of time during outside
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Patricia PachecoTELEPHONE: 530-895-5886
LICENSING EVALUATOR SIGNATURE:

DATE: 09/26/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2019
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 13-CC-20190624085906
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: BRIGHT FUTURES CHILDREN CENTER (PRESCHOOL)
FACILITY NUMBER: 455406955
VISIT DATE: 09/26/2019
NARRATIVE
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play resulting in a child suffering from heat exhaustion. LPA Pacheco met with the licensee and discussed the allegations. The licensee stated that children are not allowed outside for more than 15-30 minutes when there is extremely hot weather and that there is water and shade available at all times. During the course of the investigation, LPAs visited the facility on high temperature days and observed that children were only taken outside to play for increments of 15-20 minutes. LPAs toured the playground and observed that there was sufficient shade available for children and water was made available via water cooler and cups. During the investigation, child, staff and witness interviews were conducted. It was corroborated that children outside playtime is limited to 15-30 minutes during days when temperatures are extremely high. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. This report was reviewed and discussed with the licensee and appeal rights were provided. All licensing reports are public information and must be made available upon request for at least three years.

Notice of Site Visit shall be posted for 30 days from today's visit.
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Patricia PachecoTELEPHONE: 530-895-5886
LICENSING EVALUATOR SIGNATURE:

DATE: 09/26/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2019
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 13-CC-20190624085906
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: BRIGHT FUTURES CHILDREN CENTER (PRESCHOOL)
FACILITY NUMBER: 455406955
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/26/2019
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/27/2019
Section Cited
CCR
101223(a)(1)
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Personal Rights. The licensee shall ensure that each child is accorded the following personal rights: To be accorded dignity in his/her personal relationships with staff and other persons. This requirement was not met as evidenced by: based on interviews and observations, staff have been observed to pull a child by the arm in a rough manner
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The licensee agrees to conduct an all staff training as to how to appropriate divert children and pick up/move children in care. The licensee agrees to submit training plan by 09/27/19 and evidence of staff training by 10/04/19.
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when a child was not listening to the staff.
This poses an immedicate health and safety risk for children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Patricia PachecoTELEPHONE: 530-895-5886
LICENSING EVALUATOR SIGNATURE:

DATE: 09/26/2019
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2019
LIC9099 (FAS) - (06/04)
Page: 4 of 5