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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455406974
Report Date: 08/16/2019
Date Signed: 08/16/2019 09:36:09 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/31/2019 and conducted by Evaluator Patricia Pacheco
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20190531113354
FACILITY NAME:BRIGHT FUTURES CHILDREN CENTER (INFANT)FACILITY NUMBER:
455406974
ADMINISTRATOR:HORST, STEPHANIEFACILITY TYPE:
830
ADDRESS:1345 LIBERTY ST.TELEPHONE:
(530) 276-0506
CITY:REDDINGSTATE: CAZIP CODE:
96001
CAPACITY:16CENSUS: 7DATE:
08/16/2019
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Stephanie HorstTIME COMPLETED:
09:45 AM
ALLEGATION(S):
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Staff failed to keep facility free from mold
Staff failed to keep facility free from pests
Staff failed to maintain a comfortable room temperature for day care children
Staff left daycare children unattended
INVESTIGATION FINDINGS:
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A subsequent complaint investigation visit was conducted at the facility by Licensing Program Analysts (LPA) Carrie Wisehart and Patricia Pacheco. It has been alleged that staff left day care children unattended; specifically, that staff leave the children without direct supervision when infants are napping and use cameras to monitor them. LPA Pacheco met with the licensee on 06/07/19 and discussed the allegation. The licensee stated that children are never unattended and that there is staff present in the infant room at all times providing direct supervision. During previous inspections conducted on 06/07/19, 06/10/19 and 08/01/19, LPAs observed that there were multiple staff present in the activity and nap rooms providing supervision to both napping and awake infants. Staff and witness interviews were conducted and it was corroborated that there is staff available and present in the infant room at all times during day care hours. Based on the information available, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred and the findings are unsubstantiated.

*** continued on LIC 9099C ***
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Patricia PachecoTELEPHONE: 530-895-5886
LICENSING EVALUATOR SIGNATURE:

DATE: 08/16/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/16/2019
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20190531113354
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: BRIGHT FUTURES CHILDREN CENTER (INFANT)
FACILITY NUMBER: 455406974
VISIT DATE: 08/16/2019
NARRATIVE
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It has been alleged that staff failed to keep facility free from mold. LPA Pacheco met with the licensee on 06/07/19 and discussed the allegation. The licensee stated that there are was an issue with some water leaking in on one of the perimeter walls during the winter rains, but that it was repaired and that there is no mold in the building. During the course of the investigation, the facility was toured both inside and outside, including all areas accessible to the children. LPAs observed that there was no noticeable mold in the facility. Staff and witness interviews were conducted and it was corroborated that there has not been any evidence of mold noticed anywhere in the facility, including the wall which had leaked during months with rain. Based on the information available, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred and the findings are unsubstantiated.

It has been alleged that staff failed to keep the facility free from pests including vermin and insects. LPA Pacheco met with the licensee on 06/07/19 and discussed the allegation. The licensee stated that they have had some water bugs but they have a pest control company that is called when needed and that they have mouse traps in the inaccessible kitchen area as a preventative measure but have not had any issues with vermin entering the building. During previous inspections conducted on 06/07/19, 06/10/19 and 08/01/19, the facility was toured both inside and outside. It was observed that there was no evidence of any pests in the facility. Staff interviews were conducted, and it was corroborated that water bugs have been seen during the rainy season but were removed immediately and that there have not been any vermin observed in the facility. Witness and children were interviewed, and it was corroborated that there have not been any vermin or insects observed in the facility. Based on the information available, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred and the findings are unsubstantiated.

It has been alleged that staff failed to maintain a comfortable room temperature for day care children LPA Pacheco met with the licensee on 06/07/19 and discussed the allegation. The licensee stated that in the infant room, the temperature is maintained with extra fans during the summer and an extra portable air conditioner in the summer During previous inspections conducted on 06/07/19, 06/10/19 and 08/01/19, the temperature in the infant room was measured and observed to be within the regulation requirements. Staff and witness interviews were conducted and it was corroborated that even on days with extremely high temperatures, the staff ensures that the portable air conditioning unit is being utilized to ensure that the infant room is maintained at a comfortable temperature. Based on the information available, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred and the findings are unsubstantiated.Notice of site visit must be posted for 30 days from today's inspection.

SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Patricia PachecoTELEPHONE: 530-895-5886
LICENSING EVALUATOR SIGNATURE:

DATE: 08/16/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/16/2019
LIC9099 (FAS) - (06/04)
Page: 2 of 2