455406974-9-26-2023-13-CC-EVIA-CW3KVM-20230927081435

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 455406974
Report Date: 09/26/2023
Date Signed: 09/26/2023 01:18:13 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/28/2023 and conducted by Evaluator Nicolette Cunningham

PUBLIC

COMPLAINT CONTROL NUMBER: 13-CC-20230628112155

FACILITY NAME:	BRIGHT FUTURES CHILDREN CENTER (INFANT)		FACILITY NUMBER:	455406974
ADMINISTRATOR:	HORST, STEPHANIE		FACILITY TYPE:	830
ADDRESS:	1345 LIBERTY ST.		TELEPHONE:	(530) 276-0506
CITY:	REDDING	STATE: CA	ZIP CODE:	96001
CAPACITY:	16	CENSUS: 10	DATE:	09/26/2023
		UNANNOUNCED	TIME BEGAN:	11:15 AM
MET WITH:	Nicole Bull, Director		TIME COMPLETED:	01:15 PM

ALLEGATION(S):

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Staff are not providing adequate supervision to day care children resulting in day care child biting another day care child.

INVESTIGATION FINDINGS:

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On September 26, 2023 at 11:15 a.m., Licensing Program Analyst (LPA) Cunningham conducted an unannounced complaint inspection, and met with director, Nicole Bull. It was alleged staff are not providing adequate supervision to day care children resulting in day care child biting another day care child.

The director, five staff (S1-S4 and S6) and four parents (P1-P4) were interviewed on 6/30/23 and 9/13/23. Three parents corroborated the allegation. P3 reported their child was bit on multiple dates and on one day they were bit three times. P4 stated their child was bitten on their leg, arms, and shoulders on multiple occasions. P4 also reported they were not always informed of the biting and on two occasions found bite marks on their child after they arrived home.

Continued on 9099C

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 966-0216
LICENSING EVALUATOR NAME: Nicolette Cunningham	TELEPHONE: (530) 521-5235
LICENSING EVALUATOR SIGNATURE:	DATE: 09/26/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20230628112155

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: BRIGHT FUTURES CHILDREN CENTER (INFANT)	FACILITY NUMBER: 455406974
	VISIT DATE: 09/26/2023

NARRATIVE

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Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

LPA Cunningham informed licensee to provide a copy of this licensing report dated 9/26/2023 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the director, Nicole Bull.
A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 966-0216
LICENSING EVALUATOR NAME: Nicolette Cunningham	TELEPHONE: (530) 521-5235
LICENSING EVALUATOR SIGNATURE:	DATE: 09/26/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 13-CC-20230628112155

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: BRIGHT FUTURES CHILDREN CENTER (INFANT)	FACILITY NUMBER: 455406974
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 09/26/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 10/05/2023 Section Cited CCR 101223(2)	1 2 3 4 5 6 7	To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement was not met as evidenced by: based on interviews, staff did not provide adequate supervision to prevent children from biting other children, which poses an immediate health, safety, and personal rights risk to children in care.	1 2 3 4 5 6 7	The director stated they have started sending children home when they bite. The director stated when they notice a child bites they keep the child close to them and provide extra supervision. The director will send training notes to LPA by 10/5/23. nicolette.cunningham@dss.ca.gov
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	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 966-0216
LICENSING EVALUATOR NAME: Nicolette Cunningham	TELEPHONE: (530) 521-5235
LICENSING EVALUATOR SIGNATURE:	DATE: 09/26/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2023

LIC9099 (FAS) - (06/04)

Page: 3 of 4

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/28/2023 and conducted by Evaluator Nicolette Cunningham

PUBLIC

COMPLAINT CONTROL NUMBER: 13-CC-20230628112155

FACILITY NAME:	BRIGHT FUTURES CHILDREN CENTER (INFANT)		FACILITY NUMBER:	455406974
ADMINISTRATOR:	HORST, STEPHANIE		FACILITY TYPE:	830
ADDRESS:	1345 LIBERTY ST.		TELEPHONE:	(530) 276-0506
CITY:	REDDING	STATE: CA	ZIP CODE:	96001
CAPACITY:	16	CENSUS:	DATE:	09/26/2023
		UNANNOUNCED	TIME BEGAN:	11:15 AM
MET WITH:	Nicole Bull, Director		TIME COMPLETED:	01:15 PM

ALLEGATION(S):

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Staff are commingling day care children.

INVESTIGATION FINDINGS:

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On September 26, 2023 at 11:15 am, Licensing Program Analyst (LPA) Cunningham conducted an unannounced complaint inspection, and met with director, Nicole Bull. It was alleged staff are commingling day care children; specifically, staff are combining infants and preschoolers in one classroom and allowing them to interact with each other.

The director, five staff (S1-S4 and S6) and four parents (P1-P4) were interviewed on 6/30/23 and 9/13/23. P1 corroborated the allegation and stated they have observed staff providing care for infants and preschool children in the same classroom. S1 also corroborated the allegation and stated infant and preschool children are grouped together between 530-6pm. S2, S3, S4, S6, P2, P3, and P4 did not corroborate the allegation.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview conducted and report was reviewed with the director, Nicole Bull.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 966-0216
LICENSING EVALUATOR NAME: Nicolette Cunningham	TELEPHONE: (530) 521-5235
LICENSING EVALUATOR SIGNATURE:	DATE: 09/26/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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