<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455407758
Report Date: 03/11/2022
Date Signed: 03/11/2022 12:14:26 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/07/2021 and conducted by Evaluator Jaime Snow
COMPLAINT CONTROL NUMBER: 13-CC-20211007093233
FACILITY NAME:BRIGHT FUTURES CHILDRENS CENTER IIFACILITY NUMBER:
455407758
ADMINISTRATOR:O'NEAL, LISAFACILITY TYPE:
850
ADDRESS:3500 CHURN CREEK DRIVETELEPHONE:
(530) 221-6488
CITY:REDDINGSTATE: CAZIP CODE:
96002
CAPACITY:30CENSUS: 22DATE:
03/11/2022
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Lisa OneilTIME COMPLETED:
12:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Inappropriate discipline
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 3/11/22 at 11am, Licensing Program Analyst (LPA) Snow conducted an unannounced complaint inspection and met with director Lisa O'Neal. It was alleged that Inappropriate discipline is used; specifically that children are restrained, children are put in time-out for not sitting properly & that they are placed in extended time-out. 11 witnesses, including 6 staff and 4 parents were interviewed; 6 confirmed they had seen staff be aggressive or they had observed limiting childrens physical movement through hugging or holding. On 3/8/22 The Director, Lisa O’Neil, said this had happened prior to the complaint and they had addressed the problem; there are several children with high behaviors at the facility and the ‘bear hug’ had been intended to calm the children when acting out.
continued
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Jaime SnowTELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 13-CC-20211007093233
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: BRIGHT FUTURES CHILDRENS CENTER II
FACILITY NUMBER: 455407758
VISIT DATE: 03/11/2022
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
The witnesses did not confirm extended or excessive time-outs and the Director denied this stating that children receive warnings and are usually asked if they want to come out of time-out within a few minutes. The facility was limiting physical movement of some of the children during high behaviors therefore the allegation is substantiated.


Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D. Appeal rights were provided and exit interview conducted. The Notice of Site Visit must be posted for 30 days.
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Jaime SnowTELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 13-CC-20211007093233
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: BRIGHT FUTURES CHILDRENS CENTER II
FACILITY NUMBER: 455407758
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/11/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/18/2022
Section Cited
CCR
101223(a)(1)
1
2
3
4
5
6
7
To be accorded dignity in his/her personal relationships with staff and other persons. Facility has restrained children with 'bear hugs' when they are displaying high behaviors.
1
2
3
4
5
6
7
Director agrees to send a progressive discipline plan for each child with the high behaviors. and proof of staff training on the new plans.
8
9
10
11
12
13
14
This requirement is not met as evidenced by: as based on interviews.
Which poses/posed a potential Health and Safety risk to children in care
8
9
10
11
12
13
14
The director agrees to send an unusual incident report if it is necessary to limit childrens physical movement to keep children from being injured.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Jaime SnowTELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/07/2021 and conducted by Evaluator Jaime Snow
COMPLAINT CONTROL NUMBER: 13-CC-20211007093233

FACILITY NAME:BRIGHT FUTURES CHILDRENS CENTER IIFACILITY NUMBER:
455407758
ADMINISTRATOR:O'NEAL, LISAFACILITY TYPE:
850
ADDRESS:3500 CHURN CREEK DRIVETELEPHONE:
(530) 221-6488
CITY:REDDINGSTATE: CAZIP CODE:
96002
CAPACITY:30CENSUS: 22DATE:
03/11/2022
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Lisa O'NeilTIME COMPLETED:
12:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 3/11/22 at 11am, Licensing Program Analyst (LPA) Snow conducted an unannounced complaint inspection and met with director Lisa O'Neal. It was alleged that Children's right are violated and they are not treated with dignity; specifically, that they are spoken to in a harsh manner and with little patience. The Director denied the allegation (on 10/15/22 & 3/8/22) She said staff talk to the kids as calmly as possible & not as if they are always in trouble. 11 witnesses, including 6 staff and 4 parents were interviewed; 6 witnesses denied this stating that the staff is appropriately patient and kind with the children. 3 witnesses said they had observed staff be impatient, be short or have a tone with the children but the details did not rise to the level of a violation therefore the allegation is Unsubstantiated. Staff schedule, Staff phone list, Roster of children, Other agency witnesses, Discipline training for staff, List of children with documented behavior issues & resources. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted. The Notice of Site Visit must be posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Jaime SnowTELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4