475404607-8-17-2021-13-CC-EVIA-C6HMZM-20210903100324

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 475404607
Report Date: 08/17/2021
Date Signed: 08/17/2021 10:19:52 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/09/2021 and conducted by Evaluator Jaime Snow

COMPLAINT CONTROL NUMBER: 13-CC-20210609121551

FACILITY NAME:	DELGADO, CARMEN FAMILY CHILD CARE HOME		FACILITY NUMBER:	475404607
ADMINISTRATOR:	DELGADO, CARMEN		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(530) 841-1027
CITY:	YREKA	STATE: CA	ZIP CODE:	96097
CAPACITY:	14	CENSUS: 6	DATE:	08/17/2021
		UNANNOUNCED	TIME BEGAN:	07:45 AM
MET WITH:	Carmen Delgato		TIME COMPLETED:	10:30 AM

ALLEGATION(S):

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Staff speaks inappropriately to day care children/yelling

INVESTIGATION FINDINGS:

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The facility inspection was conducted on 8/17 at 7:45 am. Licensing Program Analyst (LPA) Snow conducted an unannounced complaint inspection and met with licensee Carmen Delgado who denied the allegation on 6/10/ 21. It was alleged that staff speaks inappropriately to children and yells at them in a mean way. The licensee said she has spoken to the staff several times about they yelling but she has not observed the yelling to be in a mean way. The staff just has a strong way of speaking. The witness who made the complaint was specific to say it was a staff person who no longer works at the facility
Interviews were conducted with 2 staff, 5 parents, 4 children. Three witnesses reported the staff had a forceful voice that they would describe as stern but not mean therefore the allegation is Unsubstantiated. The LPA did not observe any staff yelling during the inspections.
The licensee provided a copy of the facility roster. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted. The Notice of Site Visit must be posted for 30 days.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Jaime Snow	TELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:	DATE: 08/17/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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