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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 475404643
Report Date: 08/28/2023
Date Signed: 08/28/2023 02:30:31 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/16/2023 and conducted by Evaluator Sydney Sims
COMPLAINT CONTROL NUMBER: 13-CC-20230616091747
FACILITY NAME:BIG SPRINGS CHILD CARE CENTER - INFANTFACILITY NUMBER:
475404643
ADMINISTRATOR:COLLIER, TERESAFACILITY TYPE:
830
ADDRESS:7405 A-12 HIGHWAYTELEPHONE:
(530) 459-3981
CITY:MONTAGUESTATE: CAZIP CODE:
96064
CAPACITY:17CENSUS: 11DATE:
08/28/2023
UNANNOUNCEDTIME BEGAN:
02:10 PM
MET WITH:Teresa Collier TIME COMPLETED:
02:40 PM
ALLEGATION(S):
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Facility is malodorous
INVESTIGATION FINDINGS:
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On 8/28/2023, at 2:10 PM, a closing complaint investigation visit was made to the facility by Licensing Program Analyst (LPA) Sims. It has been alleged that the facility is malodorous which is causing an unpleasant environment for infants and staff. On 6/23/23, interviews were conducted with the director and three staff (S1-S3). The director reported the facility has been trying to address the odor, however, it remains. Three parents (P1-P3) were interviewed on 8/8/23 and 8/10/23, three parents corroborated the allegation, and one parent did not comment. No children interviews were conducted due to some children were not verbal, too young to interview, not available, or did not qualify to be interviewed.
Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Sydney SimsTELEPHONE: (916) 365-5731
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 13-CC-20230616091747
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: BIG SPRINGS CHILD CARE CENTER - INFANT
FACILITY NUMBER: 475404643
VISIT DATE: 08/28/2023
NARRATIVE
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Exit interview conducted and report was reviewed with the licensee. A notice of site visit was given and must remain posted for 30 days. Appeal rights were provided. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Sydney SimsTELEPHONE: (916) 365-5731
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 13-CC-20230616091747
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: BIG SPRINGS CHILD CARE CENTER - INFANT
FACILITY NUMBER: 475404643
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/28/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/28/2023
Section Cited
HSC
101223(2)
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Personal Rights To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.

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The director stated she will e-mail a detailed plan on how the odor will be eliminated. The director will send the plan by 8/31/23.
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This requirement is not met as evidenced by: observations and interviews confirmed an odor at the facility which poses a potential Health and Safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Sydney SimsTELEPHONE: (916) 365-5731
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/16/2023 and conducted by Evaluator Sydney Sims
COMPLAINT CONTROL NUMBER: 13-CC-20230616091747

FACILITY NAME:BIG SPRINGS CHILD CARE CENTER - INFANTFACILITY NUMBER:
475404643
ADMINISTRATOR:COLLIER, TERESAFACILITY TYPE:
830
ADDRESS:7405 A-12 HIGHWAYTELEPHONE:
(530) 459-3981
CITY:MONTAGUESTATE: CAZIP CODE:
96064
CAPACITY:17CENSUS: DATE:
08/28/2023
UNANNOUNCEDTIME BEGAN:
02:10 PM
MET WITH:TIME COMPLETED:
02:40 PM
ALLEGATION(S):
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Staff did not ensure infants prescribed feeding plan was followed

Staff allows children with contagious infections to be present in the facility

Staff provided care for infants while not in good health
INVESTIGATION FINDINGS:
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On 8/28/2023, at 2:10 p.m., a closing complaint investigation visit was made to the facility by Licensing Program Analyst (LPA) Sims. It has been alleged staff did not ensure infants prescribed feeding plan was followed, staff allowed children with contagious infections to be present in the facility and staff provided care for infants while not in good health; specifically, Staff 2 had a contagious rash on their thigh. On 6/23/23, interviews were conducted with the director and three staff (S1-S3). The director reported staff follow all prescribed feeding plans and provided copies of three childrens needs and services plan. The director stated staff take children’s temperature and conduct a health screening before allowing a child to enter the classroom. Interviews with parents on 8/8/23 and 8/10/23 confirmed that staff are conducting health checks in the morning. The director also provided a copy of the Notice of Exposure to Communicable Disease that is dated 5/24/23. Lastly, the director stated that staff are not allowed to work at the facility if they are not in good health.
Three staff (S1-S3) provided information on when children are fed and how staff document events in a child’s day. Staff 1-3 stated staff are required to conduct health checks before a child is accepted into care. All staff stated they follow the infants needs and services plan and document feedings and diaper changes. Three staff denied Staff 2 worked at the facility with a contagious infection. Three parents (P1-P3) were interviewed on 8/8/23 and 8/10/23. Interviews did not corroborate the allegations. No children interviews were conducted due to some children were not verbal, too young to interview, not available, or did not qualify to be interviewed.
Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the licensee. A notice of site visit was given and must remain posted for 30 days. Appeal rights were provided. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Sydney SimsTELEPHONE: (916) 365-5731
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 13-CC-20230616091747
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: BIG SPRINGS CHILD CARE CENTER - INFANT
FACILITY NUMBER: 475404643
VISIT DATE: 08/28/2023
NARRATIVE
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Staff 1-3 stated staff are required to conduct health checks before a child is accepted into care. All staff stated they follow the infants needs and services plan and document feedings and diaper changes. Three staff denied Staff 2 worked at the facility with a contagious infection. Three parents (P1-P3) were interviewed on 8/8/23 and 8/10/23. Interviews did not corroborate the allegations. No children interviews were conducted due to some children were not verbal, too young to interview, not available, or did not qualify to be interviewed.
Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the licensee. A notice of site visit was given and must remain posted for 30 days. Appeal rights were provided. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Sydney SimsTELEPHONE: (916) 365-5731
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5