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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 480109880
Report Date: 08/08/2023
Date Signed: 08/08/2023 10:47:45 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/22/2023 and conducted by Evaluator Amy Strother
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20230522142200
FACILITY NAME:ST VINCENT FERRER PRESCHOOL AND DAY CAREFACILITY NUMBER:
480109880
ADMINISTRATOR:MUNSON, CANDIEFACILITY TYPE:
850
ADDRESS:400 FLORIDA STREETTELEPHONE:
(707) 552-6066
CITY:VALLEJOSTATE: CAZIP CODE:
94590
CAPACITY:75CENSUS: 39DATE:
08/08/2023
UNANNOUNCEDTIME BEGAN:
09:40 AM
MET WITH:Candie MunsonTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff did not provide proper toileting assistance to child in care

Staff did not treat daycare child with dignity and respect
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Amy Strother made a subsequent complaint investigation inspection, for the purpose of delivering complaint findings, and met with facility Director, Candie Munson (D1). It has been alleged that staff did not provide proper toileting assistance to child in care, specifically that after having a bowel movement accident, child C1 was not cleaned up. It has also been alleged that staff did not treat a daycare child with dignity and respect, specifically child C1, after a bowel movement accident.

During the investigation LPA Strother interviewed three parents (A1 – A3), the Director (D1) and five staff (S1-S5) from 05/23/23 through 08/02/23. The facility was toured on 05/25/23, and documents obtained on 05/25/23 and 06/21/23.

During the interview on 05/25/23 at 12:34pm, D1 denied the allegations, stating that although staff do provide toileting assistance, there was an incident with a child, (C1) in the program that had a bowel movement on 05/18/23 that was challenging to clean up.

Continue on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Alexis HollonTELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Amy StrotherTELEPHONE: (707) 588-5077
LICENSING EVALUATOR SIGNATURE:

DATE: 08/08/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/08/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 01-CC-20230522142200
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: ST VINCENT FERRER PRESCHOOL AND DAY CARE
FACILITY NUMBER: 480109880
VISIT DATE: 08/08/2023
NARRATIVE
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D1 stated that a letter was given to C1's parents on 05/18/23 informing them that if it happened again, it would be best if they picked C1 up, since they don’t have the facilities to clean children well enough. D1 stated that a bath would be more appropriate for cleaning an older child with a bigger mess. D1 stated that it did happen again on 5/22/23, C1 had another bowel movement, and they did call C1’s parent to have C1 picked up. D1 stated that when a child has an accident, the general statements heard from staff are, “Let’s go take care of it.” Or “Remember to tell us when you need to go potty.” On 06/21/23 LPA Strother received a copy of the letter given to C1’s parents on 05/18/23.

During interviews conducted, S1 – S5 all gave examples of helping to clean up children who have accidents as best as possible, stating that there have been multiple occasions that parents of different children, including and in addition to C1, who have needed to pick up their child due to a potty accident. The reasons for pick up included, the mess is too much for the facility to handle, the child may have required a change of clothing and did not have one on hand, or the child may have been ill, corroborating statements made by D1. During an interview with S5, it was stated that on 05/22/23, C1 had a bowel movement accident. S5 stated that she took C1's underwear off and threw it away and put a pull-up on C1. S5 stated she felt that C1 was still messy, and that she couldn't get them clean, stating that the bowel movement was not the "normal" consistency. S5 stated that she put C1's regular clothes back on, after checking C1's cubby, and C1 didn't have any spare clothing. C1’s parent was called and asked to come pick C1 up. S5 stated that snack time was next in the schedule of the day, so she took her class, including C1, to the kitchen, stating that C1 was standing on the carpet area waiting for their parent while the other children were either cleaning up from snack or at the table. S5 stated that she offered C1 water and crackers, but that C1 declined and chose to stand where they were, waiting for their parent to arrive.

Staff interviewed all denied the allegation, stating that staff have never treated daycare children with a lack of dignity and respect, stating that they have never heard any shaming by staff and have never heard negative language used toward children. Staff stated that children are treated with respect, staff use positive language with children and staff are supportive of the children and the parents in working toward potty training. Staff gave examples of phases used with children who are potty training, including, “Let’s go to the bathroom and check; if you pooped, we need to change you.” or “Accidents happen.” Examples of celebrating potty training success were given to include cheering children on, giving stickers for going pee or poop in the toilet or words of affirmation such as “Great job flushing.”

Continue on LIC9099-C
SUPERVISOR'S NAME: Alexis HollonTELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Amy StrotherTELEPHONE: (707) 588-5077
LICENSING EVALUATOR SIGNATURE:

DATE: 08/08/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/08/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 01-CC-20230522142200
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: ST VINCENT FERRER PRESCHOOL AND DAY CARE
FACILITY NUMBER: 480109880
VISIT DATE: 08/08/2023
NARRATIVE
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According to interviews with parents, children’s clothing soiled by a potty accident has been bagged up by staff to be sent home and laundered. The letter given to a parent on 05/18/23 communicated that if a messy bowel movement accident occurred again, a parent would be called and asked to take their child home to bathe them. The statements written in the letter were corroborated in an interview with another parent who stated that they were made aware that if a loose stool accident occurred that they would need to pick up their child because of concern of illness or it would be difficult to clean the child at the school. A2 and A3 stated that their overall experience with the school and staff has been or was positive.

Based on interviews conducted and records reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that an alleged violation occurred, therefore the allegation is UNSUBSTANTIATED.

There were no Title 22 deficiencies cited during today’s inspection.

This report was reviewed and discussed with facility representative, Candie Munson. Appeal Rights were provided.

Notice of Site Visit shall be posted for 30 days from today's visit. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISOR'S NAME: Alexis HollonTELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Amy StrotherTELEPHONE: (707) 588-5077
LICENSING EVALUATOR SIGNATURE:

DATE: 08/08/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/08/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3