483001825-7-27-2022-01-CC-AHON-CJ7THT-20220912144512

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 483001825
Report Date: 07/25/2022
Date Signed: 07/27/2022 12:17:37 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/21/2022 and conducted by Evaluator Mary Trinh

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20220621111559

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	483001825
ADMINISTRATOR:	ERIKA RAMIREZ		FACILITY TYPE:	850
ADDRESS:	1101 ROSE DRIVE		TELEPHONE:	(707) 745-0916
CITY:	BENICIA	STATE: CA	ZIP CODE:	94510
CAPACITY:	72	CENSUS: 18	DATE:	07/25/2022
		UNANNOUNCED	TIME BEGAN:	02:58 PM
MET WITH:	Erika Silva, Director		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Classroom operating out of ratio.

INVESTIGATION FINDINGS:

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Licensing Program (LPA) Mary Trinh met with Erika Silva, Director (D1) to deliver complaint findings. It is alleged that Classroom operating out of ratio. On 06/23/2022 at 12:00 pm, LPA Trinh interviewed AD1 who stated that classroom has always operated within ratio. On 07/25/2022 LPA Trinh interviewed Staff 2 (S2) at 2:10 pm, Staff 3 (S3) at 2:20 pm, Staff 4 (S4) at 2:25 pm, and Staff 5 (S5) at 2:30 pm. All Staff interviewed has stated that classroom operates within ratio. "Child Supervision Record" for the month of May 2022 indicates that ratios in preschool classroom were operated within ratio.
This agency has investigated the complaint alleging that Classroom operating out of ratio. We have found that the allegations are Unsubstantiated. Based on the information gathered during this investigation, there is insufficient information to prove or disprove the allegations as reported. There is not a preponderance of the evidence to prove the allegations, therefore the findings are determined to be Unsubstantiated.
Appeal rights printed and given to Director.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Alexis Hollon	TELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Mary Trinh	TELEPHONE: (707) 588-5026
LICENSING EVALUATOR SIGNATURE:	DATE: 07/25/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/25/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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