<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483001826
Report Date: 10/27/2023
Date Signed: 10/27/2023 01:32:49 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/10/2023 and conducted by Evaluator Selena Mariani
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20230810134237
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
483001826
ADMINISTRATOR:ERIKA RAMIREZFACILITY TYPE:
840
ADDRESS:1101 ROSE DRIVETELEPHONE:
(707) 745-0916
CITY:BENICIASTATE: CAZIP CODE:
94510
CAPACITY:48CENSUS: 11DATE:
10/27/2023
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Erika SilvaTIME COMPLETED:
01:50 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not prevent day care children from engaging in inappropriate behaviors
Staff left day care child sleeping on hot play structure
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On October 27, 2023 Licensing Program Analyst (LPA) Selena Mariani made an unannounced subsequent complaint investigation inspection and met with Director (D1) Erika Silva for the purpose of delivering complaint findings.

The Department received complaints alleging staff did not prevent day care children from engaging in inappropriate behaviors, specifically that, Child 1 (C1) kissed Child 2 (C2) and staff left day care child sleeping on hot play structure, specifically that, C1 fell asleep on hot play structure. LPA conducted interviews with the Director, Assistant Director, Staff 1 (S1), C1, Child 3 (C3) and Child 4 (C4) and a parent from 8/16/2023 through 10/23/2023. LPA toured the facility inside and outside, obtained a copy of Personnel report, Child Care Facility Roster, Volunteer Sign In – sign Out Record, class schedule, Child Supervision Record (CSR: Name to Face) and Teacher/Staff Attendance. Based upon LPA’s observation, record review and interviews, although, the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are unsubstantiated.
Continue on LIC9099-C

Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Alexis HollonTELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Selena MarianiTELEPHONE: (916) 605-8974
LICENSING EVALUATOR SIGNATURE:

DATE: 10/27/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/27/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 01-CC-20230810134237
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 483001826
VISIT DATE: 10/27/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Continue from LIC9099

There were no Title 22 deficiencies cited during today's inspection.

This report was reviewed and discussed with Director, Erika Silva. Appeal Rights were provided.

Notice of Site Visit shall be posted for 30 days from today's visit. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISOR'S NAME: Alexis HollonTELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Selena MarianiTELEPHONE: (916) 605-8974
LICENSING EVALUATOR SIGNATURE:

DATE: 10/27/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/27/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 4