483001828-1-27-2025-01-CC-LLEI-DDJUT5-20250203145121

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 483001828
Report Date: 01/27/2025
Date Signed: 01/27/2025 03:51:27 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/11/2024 and conducted by Evaluator Elpidia Hernandez Torres

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20241011113518

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	483001828
ADMINISTRATOR:	HAYMER, MORNEN		FACILITY TYPE:	850
ADDRESS:	581 PEABODY ROAD		TELEPHONE:	(707) 447-7685
CITY:	VACAVILLE	STATE: CA	ZIP CODE:	95687
CAPACITY:	75	CENSUS: 40	DATE:	01/27/2025
		UNANNOUNCED	TIME BEGAN:	10:38 AM
MET WITH:	Center Director Brenda Hardaway		TIME COMPLETED:	12:55 PM

ALLEGATION(S):

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Staff did not provide adequate supervision to children while on the play yard
Facility did not follow reporting requirements

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Elpidia Hernandez Torres conducted a subsequent complaint investigation visit with center director for the purpose of delivering complaint investigation findings. It has been alleged that staff did not provide adequate supervision to children while on the play yard, and facility did not follow reporting requirements. LPA Melchisedeck Augustin initiated the complaint investigation, LPA Elpidia Hernandez Torres completed the investigation and delivered the complaint findings.

During the investigation interviews were conducted with 5 staff (Assistant Center Director,S1-S4), 6 children, and 5 guardians between 10/14/2024 and 01/20/2025. On 10/16/2024, LPA Melchisedeck Agustin interviewed 5 staff members, Assistant Center Director reported there are 2-3 staff outside while children are outside and if there is an incident staff will attend to the child, notify guardians, and provide a written report to guardians. Assistant center director also reported there was a recent incident in October 2024 where a child ran into a basketball pole, and staff brought the child to Assistant Director who cleaned the child, then called guardian to let them know of the incident and staff who observed the incident documented the incident on an incident report. Staff (S1) corroborated, incidents do not occur due to the number of staff present, as the center is within ratio but couldn’t recall the number of children present on the day of that incident in October 2024.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres	TELEPHONE: (707) 771-5568
LICENSING EVALUATOR SIGNATURE:	DATE: 01/27/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/27/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20241011113518

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 483001828
	VISIT DATE: 01/27/2025

NARRATIVE

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S1 also corroborated incidents are written on incident reports, and guardians are called, but for that incident in October, S1 had documented the incident the following morning, and left the report on their clipboard. S2 reported there is a lack of staffing due to staff being out sick, but there are staff who have recently been hired. S3 corroborated there was a lack of staffing between August and October 2024 but with the new hires there are 2-3 teachers per class. S3 corroborated the incident report procedure, if a child is injured, they are attended to, taken a picture and a description of what occurred is documented digital and physical documentation is kept, and guardians are notified. S4 reported all staff supervise children when they are outside by standing on opposite ends of the yard, and rotating sides they are standing on to observe from different angles. S4 corroborated the incident procedure of assessing the child, documenting the report and notifying guardians. Some children interviews disclosed staff supervise children, if children get injured they report it to the staff and staff will take care of them. If another child caused the injury than staff would talk to their guardians. Other children interviews disclosed they were never left alone, but didn’t know who watched over them while playing.

Guardian interviews revealed they will see at least 2 staff present in the classrooms. One guardian reported the center will combine classrooms when they are low staff. Some guardians reported staff would supervise children by sitting with them in class. Other guardians reported they had observed staff sitting and not engaging in active supervision. Some guardians corroborated the procedure of reporting incidents, they would be notified either verbally of an incident or through the KinderCare App. Other guardians reported they were either sometimes notified of incidents, or not at all. One guardian reported they would contact the center director when ever their child disclosed an incident and center director would address the incident with staff the following day, but incident reports were not given to guardian.

On 01/27/2025, LPA Elpidia Hernandez Torres requested incident reports from 2024 for 6 children. Only 3 children had incident reports on file for 2024. A few of the reports were missing guardian signature which indicates guardian has been made aware of the incident. Some of the reports did not have documented how the guardian was notified of incident. LPA reminded center director of reporting requirements.

Based on interviews conducted and records reviewed, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violation occurred, therefore the allegations are Unsubstantiated. This report was reviewed and discussed with Center Director, She was provided with a copy of this CIR; and Appeal Rights. All licensing reports are public information and must be made available upon request for at least three years. There were no Title 22 deficiencies cited during today’s inspection.

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres	TELEPHONE: (707) 771-5568
LICENSING EVALUATOR SIGNATURE:	DATE: 01/27/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/27/2025

LIC9099 (FAS) - (06/04)

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