483001828-12-13-2023-01-CC-LLEI-CYRPUS-20231222103758

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 483001828
Report Date: 12/13/2023
Date Signed: 12/13/2023 05:51:00 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/28/2023 and conducted by Evaluator Melchisedeck Augustin

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20230928150502

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	483001828
ADMINISTRATOR:	HAYMER, MORNEN		FACILITY TYPE:	850
ADDRESS:	581 PEABODY ROAD		TELEPHONE:	(707) 447-7685
CITY:	VACAVILLE	STATE: CA	ZIP CODE:	95687
CAPACITY:	75	CENSUS: 29	DATE:	12/13/2023
		UNANNOUNCED	TIME BEGAN:	02:30 PM
MET WITH:	Brenda Hardaway - Center Director		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Unqualified staff attending to daycare children.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Melchisedeck Augustin made an unannounced complaint-investigation visit and met with Center Director (CD), Brenda Hardaway, for the purpose of delivering finding for the above allegation. LPA previously met with CD on 10/04/23 to initiate the investigation by discussing the purpose of the visit, conducting an interview with CD and staff; and requested a facility roster of the children in care. It is alleged that unqualified staff were tending to daycare children. The report noted staff without any early childhood education (ECE) units were left alone in the classroom to supervise up to 12 children.

LPA interviewed CD, four staff (S1-S4), and four adults (A1-A4), starting on 10/03/23 through 10/04/23. The allegation was substantiated when CD stated that at least three unqualified staff without ECE units were left alone to work with the children. CD confirmed each of those staff were introduced to parents as being a fully qualified (FQ) and worked alone with six through eleven children at the capacity of a FQ teacher in the Discovery Preschool (DP) classroom. (Continue to LIC 9099-D)

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Melchisedeck Augustin	TELEPHONE: (707) 494-4918
LICENSING EVALUATOR SIGNATURE:	DATE: 12/13/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/13/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20230928150502

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 483001828
	VISIT DATE: 12/13/2023

NARRATIVE

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CD did not provide an explanation to clarify why unqualified staff were allowed to work alone in the classroom(s) but did convey she was addressing the issue by conducting periodic checks to ensure a FQ teacher was stationed in each classroom. Furthermore, CD said some staff were either enrolled in an ECE course(s) or registered for the facility’s in-house Child-Development-Associate (CDA) program.

Statements provided by S1-S4 and A1-A4 validated they were either an unqualified staff that was left alone to work with the children or they were aware of, and during their visit(s) to the facility; they witnessed unqualified staff working alone in a preschool class. Several staff reported that on multiple occasions during the summer of 2023, CD instructed some unqualified staff to work alone with up to 16 children and they worked at the role of FQ teacher. Staff and adults alleged that CD did not provide adequate staffing to support the classroom, and a statement indicated a staff expressed concerns to CD, however; CD ignored and dismissed the concerns. During LPA’s visit to the facility on 10/04/23, LPA observed multiple unqualified staff (S1 & S5) were left alone to work with daycare children.

Based on LPA’s investigation of this complaint, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Exit interview conducted and report was reviewed with the Facility Representative, Brenda Hardaway. Notice of site visit was given and shall remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. California Code of Regulations, Title 22, Division 12, is being cited on the attached LIC 9099D. Appeal Rights were provided.

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Melchisedeck Augustin	TELEPHONE: (707) 494-4918
LICENSING EVALUATOR SIGNATURE:	DATE: 12/13/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/13/2023

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20230928150502

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 483001828
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 12/13/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 12/29/2023 Section Cited CCR 101216.1(c)(1)	1 2 3 4 5 6 7	To be a fully qualified teacher, a teacher shall have one of the following: Twelve post-secondary semester or equivalent quarter units in early childhood education or child development completed, with passing grades, at an accredited or approved college or university; and at least six months of work experience in a licensed child care center or	1 2 3 4 5 6 7	Center Director stated she only intended to hire only fully qualified staff, she would take the time to review all transcripts to ensure staff were fully qualified. Center Director stated she would produce a written statement outlining how she would comply with CCR 101216.1(c)(1) and she would submit POC to the Department by 12/29/23 via mail, email or
	8 9 10 11 12 13 14	comparable group child care program. This requirement was not met as evidenced by: Based on multiple statements corroborating Aides without ECE units were left alone to supervise the children, and this posed an potential health, safety and/or personal rights risk to the children in care.	8 9 10 11 12 13 14	fax. Email: melchisedeck.augustin@dss.ca.gov
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Melchisedeck Augustin	TELEPHONE: (707) 494-4918
LICENSING EVALUATOR SIGNATURE:	DATE: 12/13/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/13/2023

LIC9099 (FAS) - (06/04)

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