483001828-1-27-2025-01-CC-LLEI-DDK2XD-20250203164659

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 483001828
Report Date: 01/27/2025
Date Signed: 01/27/2025 03:52:49 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/21/2024 and conducted by Evaluator Elpidia Hernandez Torres

COMPLAINT CONTROL NUMBER: 01-CC-20241021202739

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	483001828
ADMINISTRATOR:	HAYMER, MORNEN		FACILITY TYPE:	850
ADDRESS:	581 PEABODY ROAD		TELEPHONE:	(707) 447-7685
CITY:	VACAVILLE	STATE: CA	ZIP CODE:	95687
CAPACITY:	75	CENSUS: 44	DATE:	01/27/2025
		UNANNOUNCED	TIME BEGAN:	12:56 PM
MET WITH:	Center Director Brenda Hardaway		TIME COMPLETED:	03:55 PM

ALLEGATION(S):

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Staff are not following protocols to mitigate the spread of illness

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Elpidia Hernandez Torres conducted a subsequent complaint investigation visit with Center Director for the purpose of delivering complaint investigation findings. It has been alleged staff are not following protocols to mitigate the spread of illness.

During the investigation interviews were conducted with 7 staff, 6 children, and 5 adults between 10/25/2024 and 01/20/2025. On 10/25/2024, Center Director stated when children are dropped off the staff conduct a wellness check, if a child was sick their parents would be called to pick them up. When staff are sick they are told to stay home and take care of themselves. Center Director reported the site disinfect the toys children play with at the end of the day. Most staff corroborated children were not accepted into the center if they were sick, and staff would conduct children wellness checked when they arrived to the center. Some staff reported, guardians dropped children off, but no wellness check was conducted.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres	TELEPHONE: (707) 771-5568
LICENSING EVALUATOR SIGNATURE:	DATE: 01/27/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/27/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20241021202739

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 483001828
	VISIT DATE: 01/27/2025

NARRATIVE

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All staff interviewed, reported they had not been asked to go to work if they were out sick. Some staff reported tables, chairs and toys in the classrooms are wiped down and sanitized and children wash their hands after using the bathroom, touching their nose and mouth. And if children had a runny nose, they would call the guardian to ask about it.

Children interviews disclosed most children observed staff wearing gloves while serving food, and cleaning tables, chairs, the floor and toys. Some children reported when children are sick their parents are called but they are not separated from the class. Other children reported sometimes they would attend day-care while they were sick and the staff would call their guardians to keep them home. One child reported they were sick while they attended the center and were not sent home.

Most adult’s interviews reported the center will send out notification through email, and the KinderCare App to guardians to notify them of illnesses both confirmed or suspected. Some adults, reported they tried their best not to send their children sick, but they could have sent them to the center sick without knowing. A few adults reported they were called when their children were sick to pick them up. A few adults reported, they had observed children that appeared to have symptoms of an illness present at the center, and that a staff member was asked to work while sick.

LPA was present at the facility on 01/27/25, while LPA was conducting head count of children and staff present, a staff reported to LPA they didn’t feel well and needed to leave. The staff was alone in a classroom with 12 children during nap time. LPA relayed the message to Center Director, who reported staff were currently on lunch breaks and there was no other staff to cover the class and stay within ratio. LPA reminded staff if they are feeling sick before getting into work to contact the center to prevent a sick teacher in the class with children. LPA reminded Center Director, of the importance of having additional staff for cases such as these were a staff member felt sick while working and needed to leave. Center Director stepped into the classroom to allow staff to leave for the day.

Based on interviews conducted and records reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, therefore the allegation is Unsubstantiated. This report was reviewed and discussed with Center Director, She was provided with a copy of this CIR; and Appeal Rights. All licensing reports are public information and must be made available upon request for at least three years.

There were no Title 22 deficiencies cited during today’s inspection.

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres	TELEPHONE: (707) 771-5568
LICENSING EVALUATOR SIGNATURE:	DATE: 01/27/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/27/2025

LIC9099 (FAS) - (06/04)

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