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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483001828
Report Date: 03/17/2022
Date Signed: 03/17/2022 02:11:04 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/10/2021 and conducted by Evaluator Kirk Marks
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20211110144515
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
483001828
ADMINISTRATOR:HAYMER, MORNENFACILITY TYPE:
850
ADDRESS:581 PEABODY ROADTELEPHONE:
(707) 447-7685
CITY:VACAVILLESTATE: CAZIP CODE:
95687
CAPACITY:75CENSUS: 66DATE:
03/17/2022
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Director, Mornen HaymerTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Facility is out of ratio.
Children are left with staff who are not qualified.
INVESTIGATION FINDINGS:
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On 3/17/2022 at 1:00pm Licensing Program Analysts (LPA) Kirk Marks and Emilia Grisak conducted a subsequent complaint investigation inspection to the facility for the purpose of delivering complaint findings. It was alleged that Staff do not have appropriate teacher qualifications, specifically, that unqualified staff are used to supervise children in care. On 11/15/2021 at 10:30am LPA met with the Director, Mornen Haymer, and discussed the allegations. LPA received documentation of training for staff members and observed classes where staff members were supervising children. It was determined that a staff member was supervising children and working as a teacher but was not qualified as a teacher. It was determined the Director believed the staff member was qualified but misunderstood qualification requirements.
Based on observations and the interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations (Title 22) is being cited on the attached LIC 9099D. Appeal rights were provided and exit interview was conducted.
The notice of site visit must be posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Kirk MarksTELEPHONE: (530) 895-5045
LICENSING EVALUATOR SIGNATURE:

DATE: 03/17/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/10/2021 and conducted by Evaluator Kirk Marks
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20211110144515

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
483001828
ADMINISTRATOR:HAYMER, MORNENFACILITY TYPE:
850
ADDRESS:581 PEABODY ROADTELEPHONE:
(707) 447-7685
CITY:VACAVILLESTATE: CAZIP CODE:
95687
CAPACITY:75CENSUS: DATE:
03/17/2022
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:TIME COMPLETED:
02:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
A daycare child was allowed to stay at the facility with a contagious condition.
INVESTIGATION FINDINGS:
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On 3/17/2022 at 1:00pm Licensing Program Analysts (LPA) Kirk Marks and Emilia Grisak conducted a subsequent complaint investigation inspection to the facility for the purpose of delivering complaint findings. It was alleged that children were allowed to stay at the facility while being sick and possibly contagious. On 11/15/2021 at 10:30am LPA met with the Director, Mornen Haymer, and discussed the allegation. The director denied this happening and gave several examples of children being sent home when showing signs of illness. LPA conducted interviews with two other staff members (S1 & S2) who both stated that children are sent home when they show signs of illness. Through all interviews conducted LPA was not able to determine that the allegation occurred. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation violation occurred, and the findings are unsubstantiated. An exit interview was conducted.
The Notice of Site Visit must be posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Kirk MarksTELEPHONE: (530) 895-5045
LICENSING EVALUATOR SIGNATURE:

DATE: 03/17/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 13-CC-20211110144515
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 483001828
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/17/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/17/2022
Section Cited
HSC
1597.055(a)(2)
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Teacher qualifications-Health and Safety Code Section 1597.055 states in pertinent part:
Notwithstanding any other educational requirements, a person may be hired as a teacher in a day care center if he or she satisfies all of the following conditions:
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Staffing has been adjusted by facility director to ensure all classrooms are being staffed with a fully qualified teacher. The deficiencies are cleared at this time.
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Possesses a regional occupation program certificate of training in child care occupations issued by a regional occupational program which is accredited by the Western Association of School and Colleges. This requirement was not met as evidenced by: based on staff records staff were hired as teachers without all qualifications needed.
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Type B
03/17/2022
Section Cited
CCR
101216.3
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Teacher-Child Ratio - There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance. This requirement was not met as evidenced by: based on LPA observations, children were being supervised by a staff member who was not qualified as a teacher.
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Staffing has been adjusted by facility director to ensure all classrooms are being staffed with a fully qualified teacher. The deficiencies are cleared at this time
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Kirk MarksTELEPHONE: (530) 895-5045
LICENSING EVALUATOR SIGNATURE:

DATE: 03/17/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 4