483001828-6-28-2023-01-CC-LLEI-CUZRAZ-20230824125153

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 483001828
Report Date: 06/28/2023
Date Signed: 06/28/2023 04:41:08 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/23/2023 and conducted by Evaluator Sebastian Phouthavong

COMPLAINT CONTROL NUMBER: 01-CC-20230623083548

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	483001828
ADMINISTRATOR:	HAYMER, MORNEN		FACILITY TYPE:	850
ADDRESS:	581 PEABODY ROAD		TELEPHONE:	(707) 447-7685
CITY:	VACAVILLE	STATE: CA	ZIP CODE:	95687
CAPACITY:	75	CENSUS: 49	DATE:	06/28/2023
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Director, Branda Hardaway		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Unqualified staff providing care to toddler children
Facility is operating out of ratio

INVESTIGATION FINDINGS:

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A complaint investigation visit was made today by Licensing Program Analyst (LPA), Sebastian Phouthavong who met with Director, Branda Hardaway for the purpose of delivering complaint investigation findings for the above allegation. LPA met with Director on 06/28/2023 to initiate the investigation by discussing the allegation, conducting interview(s), making observations, and requesting & reviewed documents.

It is alleged that Unqualified staff providing care to toddler children & that Facility is operating out of ratio. At today’s inspection, the facility was toured inside and out. There were 49 children being supervised by 9 staff members at the facility during the time.

During the course of the investigation, LPA conducted interviews with the Director (L1), 8 staff (S1 – S8) and reviewed & received records. In one of the daycare rooms, LPA observed 13 children being supervised by one staff member (S1) at one time not being meeting Ratio Requirements.
(Continue on LIC9099-C)

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Sebastian Phouthavong	TELEPHONE: 707-588-5056
LICENSING EVALUATOR SIGNATURE:	DATE: 06/28/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/28/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20230623083548

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 483001828
	VISIT DATE: 06/28/2023

NARRATIVE

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(Continued from LIC9099)
S1 stated that she was an Aide with no Early Childhood Education units (ECE). S2 stated on a previous date, they were left alone with 14 daycare children at one time in a room. From LPA’s observation, three staff were supervising children in the toddler room, with 2 staff being aides with no ECE units and 1 staff not have verification of units at the facility. Director stated that she is in the process of have all staff meet the units of the education requirement and having verification at the facility.

Based on the information gathered during this investigation, the preponderance of the evidence standard has been met. Therefore, the allegation is determined to be substantiated. California Code of Regulations, Title 22, is being cited on the attached LIC 9099-D. Appeal rights were provided. An exit interview was conducted, and this report was read and discussed with the facility’s Director, Branda Hardaway. The Notice of Site Visit shall be posted for 30 days.

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Sebastian Phouthavong	TELEPHONE: 707-588-5056
LICENSING EVALUATOR SIGNATURE:	DATE: 06/28/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/28/2023

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20230623083548

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 483001828
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 06/28/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 07/26/2023 Section Cited CCR 101216.1(B)(1)	1 2 3 4 5 6 7	101216.1(B)(1)Teacher Qualifications and Duties. Prior to employment, a teacher shall meet the requirements...(1) A teacher shall have completed, with passing grades, at least six postsecondary semester or equivalent quarter units of the education requirement.	1 2 3 4 5 6 7	Director stated she will procide verification of ECE units when completed to LPA, Sebastian Phouthavong by 07/26/2023 at sebastian.phouthavong@dss.ca.gov
	8 9 10 11 12 13 14	Based on facility record review, Staff did not have the required units and no verification of staff ECE units were present at the faculity. This poses a potential Health and Safety risk to children in care.	8 9 10 11 12 13 14
Type B 07/26/2023 Section Cited CCR 101216.3(a)	1 2 3 4 5 6 7	101216.3(a) Teacher-Child Ratio. There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance.	1 2 3 4 5 6 7	Director stated she will review the Teacher-Child Ratio Requirements and create a statment of completion with signuature and date. Statement will be submitted to LPA, Sebastian Phouthavong by 07/26/2023 at sebastian.phouthavong@dss.ca.gov
	8 9 10 11 12 13 14	Based on observation and interviews, on multiple occasions, 1 Staff was supervising over 12 daycare children at one time. This poses a potential Health and Safety risk to children in care.	8 9 10 11 12 13 14

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Sebastian Phouthavong	TELEPHONE: 707-588-5056
LICENSING EVALUATOR SIGNATURE:	DATE: 06/28/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/28/2023

LIC9099 (FAS) - (06/04)

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