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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483001829
Report Date: 03/06/2024
Date Signed: 03/06/2024 03:23:22 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/13/2023 and conducted by Evaluator Glenn Ouye
COMPLAINT CONTROL NUMBER: 01-CC-20231213114243
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
483001829
ADMINISTRATOR:HAYMER, MORNENFACILITY TYPE:
840
ADDRESS:581 PEABODY ROADTELEPHONE:
(707) 447-7685
CITY:VACAVILLESTATE: CAZIP CODE:
95687
CAPACITY:24CENSUS: DATE:
03/06/2024
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Brenda HardawayTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Facility operating out of ratio.
Children are being left without supervision in the classroom.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Glenn Ouye made a subsequent complaint investigation inspection for the purpose of delivering findings and met with the Director, Brenda Hardaway. It has been alleged that the facility is operating out of ratio and that children are being left without supervision in the classroom.
During the December 19, 2023 visit, LPA Ouye conducted a file review and interviewed eight staff (S1-S8) this includes the director, assistant director, teacher and aides) members who were present at the site. Interviews were conducted between 10:35am to 2:50pm. All staff who were interviewed indicated that the facility operates in ratio. Staff indicated that the director and the assistant director frequently help with supervision if needed but the director is not usually counted in ratio. LPA Ouye observed that the school age program was operating in ratio in the school age classroom at the time of the investigation visits. The staff said that children are never left alone without a teacher present. The teacher’s aides said that they are not left alone with children.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Leslie LeporiTELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Glenn OuyeTELEPHONE: (707) 588-5042
LICENSING EVALUATOR SIGNATURE:

DATE: 03/06/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/06/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 01-CC-20231213114243
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 483001829
VISIT DATE: 03/06/2024
NARRATIVE
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On March 6, 2024, LPA Ouye returned to interview school age children. Children (C6-C10) were interviewed between 1:35pm to 2:53pm. LPA Ouye was able to qualify the children to be interviewed with regards to the allegation: Children are being left without supervision in the classroom. The children said that they were never left without a teacher in the classroom. The children who were interview said that there were two to three teachers in the classroom. The children could not make the distinction between a teacher and an aide.

Based on the interviews conducted, although the allegations may have or may not have happened, there is not a preponderance of evidence to prove that the alleged violation occurred, therefore the allegations are UNSUBSTANTIATED.

This report was reviewed and discussed with the Director. Appeal rights were provided.

Notice of site visit shall be posted for 30 days from today’s visit.

SUPERVISOR'S NAME: Leslie LeporiTELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Glenn OuyeTELEPHONE: (707) 588-5042
LICENSING EVALUATOR SIGNATURE:

DATE: 03/06/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/06/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2