483001834-4-4-2023-01-CC-LLEI-CQVNER-20230414102419

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 483001834
Report Date: 04/04/2023
Date Signed: 04/04/2023 12:15:58 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/19/2023 and conducted by Evaluator Elpidia Hernandez Torres

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20230119104928

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	483001834
ADMINISTRATOR:	WENDY CERTEZA		FACILITY TYPE:	830
ADDRESS:	1611 WOOD CREEK DRIVE		TELEPHONE:	(707) 426-2275
CITY:	FAIRFIELD	STATE: CA	ZIP CODE:	94533
CAPACITY:	36	CENSUS: 28	DATE:	04/04/2023
		UNANNOUNCED	TIME BEGAN:	09:43 AM
MET WITH:	Center Director Wendy Certeza		TIME COMPLETED:	11:14 AM

ALLEGATION(S):

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Staff spoke inappropriately in front of day care children

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Elpidia Hernandez Torres, conducted a subsequent complaint investigation inspection on 04/04/2023 for the purpose of delivering the findings regarding the above allegation. LPA previously met with center director Wendy Certeza to discuss the purpose of the visit and request personnel records , Staff schedules, contact numbers, and sign in/ out log from the week of 01/16.. It was alleged that staff spoke inappropriately in front of day care children.

During the course of the investigation, interviews were conducted with eight staff members between 01/25/23 and 01/26/23. According to interviews there was a verbal altercation between three staff members on a day in mid-January. Towards the end of the day, a few staff members began to argue and exchanged inappropriate words towards each other, with at least two day-care children present. Through the course of investigation three interviews corroborated the staff present and the curse word(s) that were exchanged. Interviews further corroborated the staff were yelling at each other and using profanity. Continued on 9099-C

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres	TELEPHONE: (707) 771-5568
LICENSING EVALUATOR SIGNATURE:	DATE: 04/04/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/04/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20230119104928

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 483001834
	VISIT DATE: 04/04/2023

NARRATIVE

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Based on staff interviews, during the verbal altercation there were children present, Therefore, the preponderance of evidence standard has been met and the above allegation is found to be substantiated. The California Code of Regulations, Title 22, Division 12 & Chapter 1, section 102423(a)(1) is being cited on attached LIC 9099D . This report was reviewed with the Center Director and an exit interview was conducted. A copy was provided and Notice of Site Visit shall be posted for 30 days. Appeal Rights were provided.

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres	TELEPHONE: (707) 771-5568
LICENSING EVALUATOR SIGNATURE:	DATE: 04/04/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/04/2023

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20230119104928

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 483001834
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 04/04/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 04/18/2023 Section Cited CCR 102423(a)(1)	1 2 3 4 5 6 7	The licensee shall ensure that each child is accorded the following personal rights; To be accorded dignity in his/her personal relationships with staff and other persons. This was not met as evidence by. . .	1 2 3 4 5 6 7	Center director reported disciplinary action was taken with involved staff. Center director stated intervention did occur at time of incident. Center Director will email LPA the POC.
	8 9 10 11 12 13 14	based on interviews conducted, during the verbal altercation between staff members at least two children were present. This poses a potential health and safty risk to children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres	TELEPHONE: (707) 771-5568
LICENSING EVALUATOR SIGNATURE:	DATE: 04/04/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/04/2023

LIC9099 (FAS) - (06/04)

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