483001835-2-16-2021-01-CC-LLEI-BYD285-20210218160944

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 483001835
Report Date: 02/16/2021
Date Signed: 02/16/2021 03:47:50 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/21/2020 and conducted by Evaluator Elpidia Hernandez Torres

COMPLAINT CONTROL NUMBER: 01-CC-20200821160549

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	483001835
ADMINISTRATOR:	LISA WIGGINS		FACILITY TYPE:	850
ADDRESS:	1611 WOOD CREEK DRIVE		TELEPHONE:	(707) 426-2275
CITY:	FAIRFIELD	STATE: CA	ZIP CODE:	94533
CAPACITY:	86	CENSUS: 15	DATE:	02/16/2021
		UNANNOUNCED	TIME BEGAN:	02:30 PM
MET WITH:	Shirin Rashidian		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

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Lack of supervision resulting in child sustaining injuries while in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Elpidia Hernandez Torres Conducted a subsequent video conference tele investigation with the Acting Center Director, Shirin Rashidian, to deliver the findings regarding the allegation noted above. Due to Covid-19, the Department has suspended field operations and Acting Center Director agreed to meet via video conference. LPA previously met with Center Director, Lisa Wiggins, on 08/26/2020 to discuss the purpose of the visit and obtain a facility roster. It was alleged that a day care child sustained injuries as a result of lack of supervision.

On 08/26/20, at 10:30AM LPA, Hernandez Torres, along with LPA, Augustin, interviewed previous Center Director Lisa Wiggins, and two teachers who denied the allegations. LPA Hernandez Torres interviewed two additional teachers and six parents over the course of 01/26 through 02/04. The remaining two teachers also denied such allegations. Some parents and staff did acknowledge that incidents do happen and injuries have occurred but they did not correlate the injuries to a lack of supervision. All parents expressed similar level of content with care provided at Kindercare, specifically the “Discovery” classroom. The investigation did not reveal any evidence to corroborate the allegation.

Continued on 9909-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres	TELEPHONE: (707) 771-5568
LICENSING EVALUATOR SIGNATURE:	DATE: 02/16/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/16/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20200821160549

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 483001835
	VISIT DATE: 02/16/2021

NARRATIVE

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Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the finding is determined to be unsubstantiated. This report was discussed and reviewed with the Acting Center Director. This licensing report is public information and must be made available upon request for at least three years. The Acting Center Director’s signature was not recorded on this Complaint Investigation Report (CIR); however, she was provided with a copy of this CIR, and her confirmation of report is on file.

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres	TELEPHONE: (707) 771-5568
LICENSING EVALUATOR SIGNATURE:	DATE: 02/16/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/16/2021

LIC9099 (FAS) - (06/04)

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