483001835-8-17-2021-01-CC-LLEI-C63RCA-20210820125358

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 483001835
Report Date: 08/17/2021
Date Signed: 08/17/2021 12:17:09 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/02/2021 and conducted by Evaluator Elpidia Hernandez Torres

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20210402110010

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	483001835
ADMINISTRATOR:	LISA WIGGINS		FACILITY TYPE:	850
ADDRESS:	1611 WOOD CREEK DRIVE		TELEPHONE:	(707) 426-2275
CITY:	FAIRFIELD	STATE: CA	ZIP CODE:	94533
CAPACITY:	86	CENSUS: 0	DATE:	08/17/2021
		UNANNOUNCED	TIME BEGAN:	11:00 AM
MET WITH:	Center Director Wendy Certeza		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Facility staff did not provide appropriate care and supervision to children in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Elpidia Hernandez Torres conducted a subsequent visit with center director Wendy Certeza and assistant director Shirin Rashidian for the purpose of delivering complaint investigation findings on 08/17/2021 at 11:50 AM. It has been alleged that facility staff did not provide appropriate care and supervision to children in care.

During the initial investigation, an interview was conducted with assistant center director on 04/09/2021. Assistant center director denied the allegations, stating that the teachers are professional, know the regulations with ratios, and have a great relationship with the children and parents. Interviews with two staff members and two teachers on 07/15/2021, 07/19/2021, and 07/20/2021 stating they provide appropriate care and supervision to children in care. Staff and teachers stated when children are crying they go to the child and engage with them or redirect them to an activity.

Continued on 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres	TELEPHONE: (707) 771-5568
LICENSING EVALUATOR SIGNATURE:	DATE: 08/17/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20210402110010

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 483001835
	VISIT DATE: 08/17/2021

NARRATIVE

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Interviews were conducted with five (5) parents, two staff and two children on 07/16/21, 07/19/21, and 07/20/21. Some interviews did reveal concerns over lack of supervision and the opportunity for improvement, specifically relating it to a few bullying incidents and children telling their parents stories of what happened at the daycare which could have been prevented had the staff been more attentive.

Based on interviews conducted and records reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, therefore the allegation is Unsubstantiated.

This Complaint Investigation Report (CIR), was reviewed and discussed with Center Director and assistant center director. Copy of this CIR; and Appeal Rights were given to the facility. All licensing reports are public information and must be made available upon request for at least three years.

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres	TELEPHONE: (707) 771-5568
LICENSING EVALUATOR SIGNATURE:	DATE: 08/17/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2021

LIC9099 (FAS) - (06/04)

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