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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483001835
Report Date: 12/21/2023
Date Signed: 12/21/2023 01:37:41 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/17/2023 and conducted by Evaluator Selena Mariani
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20231117125137
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
483001835
ADMINISTRATOR:WENDY CERTEZAFACILITY TYPE:
850
ADDRESS:1611 WOOD CREEK DRIVETELEPHONE:
(707) 426-2275
CITY:FAIRFIELDSTATE: CAZIP CODE:
94533
CAPACITY:86CENSUS: DATE:
12/21/2023
UNANNOUNCEDTIME BEGAN:
01:10 PM
MET WITH:Director Wendy CertezaTIME COMPLETED:
01:55 PM
ALLEGATION(S):
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Staff grabbed day care child in rough manner
INVESTIGATION FINDINGS:
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On 12/21/23 Licensing Program Analyst (LPA) Selena Mariani made an unannounced subsequent complaint investigation inspection and met with Director (D1) Wendy Certeza for the purpose of delivering complaint findings.

It has been alleged that staff grabbed day care child in a rough manner, specifically that, on 11/13/23 Staff 1 (S1) grabbed Child 1 (C1) by the shirt and yanked them out of the way. LPA conducted interviews with the Director, Assistant Director, Staff 1 through Staff 5 (S1-S5) from 11/21/23 to 12/20/23 and attempted interviews with Child 1 through Child 5 (C1-C5) and Adult 1 (A1). Interviews indicate that S1 was trying to redirect C1 due to potential of Child 2 biting C1 .
Although the 11/13/23 incident did occur there is not a preponderance of evidence to indicate that the child’s personal rights were violated, therefore the allegation is unsubstantiated.
Continue on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Alexis HollonTELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Selena MarianiTELEPHONE: (916) 605-8974
LICENSING EVALUATOR SIGNATURE:

DATE: 12/21/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/21/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 01-CC-20231117125137
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 483001835
VISIT DATE: 12/21/2023
NARRATIVE
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Continue from LIC9099

There were no Title 22 deficiencies cited during today's inspection.

This report was reviewed and discussed with Director, Wendy Certeza. Appeal Rights were provided.

Notice of Site Visit shall be posted for 30 days from today's visit. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISOR'S NAME: Alexis HollonTELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Selena MarianiTELEPHONE: (916) 605-8974
LICENSING EVALUATOR SIGNATURE:

DATE: 12/21/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/21/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2