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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483001835
Report Date: 09/04/2024
Date Signed: 09/04/2024 04:18:58 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/05/2024 and conducted by Evaluator Robert Maciel
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20240705114029
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
483001835
ADMINISTRATOR:WENDY CERTEZAFACILITY TYPE:
850
ADDRESS:1611 WOOD CREEK DRIVETELEPHONE:
(707) 426-2275
CITY:FAIRFIELDSTATE: CAZIP CODE:
94534
CAPACITY:86CENSUS: 65DATE:
09/04/2024
UNANNOUNCEDTIME BEGAN:
12:25 PM
MET WITH:Wendy CertezaTIME COMPLETED:
01:41 PM
ALLEGATION(S):
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Child sustained multiple bite marks from another child while in care.
Staff do not ensure reporting requirements are being met.
Staff do not ensure adequate supervision is being provided to children in care.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA's) Robert Maciel and Selena Mariani made an unannounced subsequent complaint investigation inspection and met with Director (D1) Wendy Certeza for the purpose of delivering complaint findings.

It was alleged that a child sustained multiple bite marks from another child while in care, staff do not ensure reporting requirements are being met, and staff do not ensure adequate supervision is being provided to children in care. LPAs toured the facility and requested records. Interviews with staff, adults, and children do not corroborate the allegations. Upon review of facility documents, LPA observed a record of an incident on 5/6/24, in which a child (C1) was bitten. The document detailed the staff response in accordance to facility procedure and contained the signature of the child's parent (A1) indicating review of the document.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. Continued on LIC9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Alexis HollonTELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Robert MacielTELEPHONE: (707) 588-5026
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 01-CC-20240705114029
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 483001835
VISIT DATE: 09/04/2024
NARRATIVE
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Continue from LIC9099

There were no Title 22 deficiencies cited during today's inspection. This report was reviewed and discussed with Director, Wendy Certeza. Appeal Rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISOR'S NAME: Alexis HollonTELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Robert MacielTELEPHONE: (707) 588-5026
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2