483001837-8-7-2023-01-CC-LLEI-CUHVXJ-20230808164934

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 483001837
Report Date: 08/07/2023
Date Signed: 08/07/2023 04:35:40 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/10/2023 and conducted by Evaluator Melchisedeck Augustin

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20230510152119

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	483001837
ADMINISTRATOR:	CANARIOS, ROSE		FACILITY TYPE:	830
ADDRESS:	35 ROTARY WAY		TELEPHONE:	(707) 557-3007
CITY:	VALLEJO	STATE: CA	ZIP CODE:	94591
CAPACITY:	36	CENSUS: 17	DATE:	08/07/2023
		UNANNOUNCED	TIME BEGAN:	03:00 PM
MET WITH:	Donje Fields - Center Director		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Unqualified staff left alone with day care children
Staff are not meeting day care child's diapering needs
Staff are not making sure day care children are clean

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA), Melchisedeck Augustin made a subsequent complaint-investigation visit and met with Center Director, Donje Fields (CD) for the purpose of delivering findings for the above allegations. LPA previously met with AD on 05/17/23 to initiate the investigation by discussing the purpose of the visit, conducting interviews with AD and staff, making observations; and requested a facility roster of the children currently in care. It is alleged that unqualified staff were left alone with day care children, staff are not meeting day care child’s diapering needs, and staff are not making sure day care children are clean. The report noted the children’s noses were runny and always dirty with snot, and staff did not clean their noses, as well as a child was left in a wet diaper.

LPA interviewed AD, six staff (S1-S6), and five parent (P1-P5), starting on 05/17/23 through 08/04/23. AD’s statement denied claims about unqualified staff being left alone with the children, staff not meeting the children’s diapering needs and staff not cleaning the children’s noses. According to AD, the only time an unqualified staff was left alone with the children was during nap time. (Continue to LIC 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Melchisedeck Augustin	TELEPHONE: (707) 494-4918
LICENSING EVALUATOR SIGNATURE:	DATE: 08/07/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 01-CC-20230510152119

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 483001837
	VISIT DATE: 08/07/2023

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Furthermore, AD claimed the facility’s standards was for staff to change a child’s diaper every two hours with exception of a child having a bowel movement, which required staff to change the diaper sooner, and if a child’s diaper did not get changed, it was not intentional; and AD felt the children’s diapering needs were being met. AD never saw a child(ren) walking around with uncleaned noses, and AD had not seen staff refuse to clean a child(ren)’s runny nose, and if the children were outside, staff knocked on the classroom door to request tissue paper to wipe a child’s nose.

Statements provided by S1-S6 did not report any concerns, and according to S1-S6, they had not seen any unqualified staff left alone with the children without the presence of a fully qualified teacher (FQT) or AD, and S2 claimed the only time she saw unqualified staff left alone with the children was during nap time. Staff described their duties consisted of changing the children’s diapers, and expressed the classrooms contained a checklist which staff checked prior to changing a child’s diapers one and half to two hours to prevent diaper rashes, and child(ren)’s diaper changes were documented on the facility iPad. S2, S3, S5 & S6 felt the current batch of staff were aware of their duties and were experienced enough to change diapers. Staff denied claims of not cleaning the children’s nose and reported they never refused, and they were willing to clean a child’s noses, and some staff explained that sometimes they did not have a chance to wipe all the children’s noses. P1-P5 described that during drop off times, parents saw between 2-6 staff caring for 2-13 children in a class, but parents were uncertain of the staff Title/position and could not confirm if unqualified staff were left alone to care for children in their child’s classroom. P1, P2, P3 & P4 reported they never found their child in an excessively wet or soiled diaper and staff changed diapers often, and felt their child’s diapering needs were being met, however; P4 & P5 did express diapering issues because their child either sustained multiple diaper rashes and/or bumps on the bottom or was found in a wet or soiled diaper. On multiple occasions during pickup times, P1, P3, P5 found their child with runny noses with snots that sometimes appeared to be dried, some parents did not feel staff intentionally left a child with a runny nose, and parents reported they never saw or heard staff refuse to clean a child’s nose.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Exit interview conducted and report was reviewed with the Center Director, Donje Fields. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. There were no violation(s) of California Code of Regulations, Title 22, Division 12 cited at this time. Appeal Rights were provided.

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Melchisedeck Augustin	TELEPHONE: (707) 494-4918
LICENSING EVALUATOR SIGNATURE:	DATE: 08/07/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 2