483002943-4-27-2023-01-CC-LLEI-CRVVBG-20230516161731

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 483002943
Report Date: 04/27/2023
Date Signed: 04/27/2023 10:00:01 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/03/2023 and conducted by Evaluator Elpidia Hernandez Torres

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20230203112101

FACILITY NAME:	HEAD START - MARIPOSA		FACILITY NUMBER:	483002943
ADMINISTRATOR:	ESCOBAR, DIEGO		FACILITY TYPE:	850
ADDRESS:	1625 ALAMO DRIVE		TELEPHONE:	(707) 387-6561
CITY:	VACAVILLE	STATE: CA	ZIP CODE:	95687
CAPACITY:	44	CENSUS: 14	DATE:	04/27/2023
		UNANNOUNCED	TIME BEGAN:	09:27 AM
MET WITH:	Lead Teacher Patricia Bentancourt		TIME COMPLETED:	10:15 AM

ALLEGATION(S):

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Staff yell at day care children

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Elpidia Hernandez Torres conducted a subsequent complaint investigation visit with facility representative for the purpose of delivering complaint investigation findings. LPA previously met with Center Director to discuss the purpose of the visit and to request; facility roster ( LIC 9040), staff schedules and contact numbers, Children sign in/ out for the month of January 2023. It has been alleged staff yell at children in care.
During the initial investigation an interview was conducted with Center director and six staff members on 02/08/23. Center director reported staff do not yell at children. Some staff corroborated center director’s statement adding they had not seen or heard staff yell at day care children. One staff member reported they had heard another staff member speak in a loud voice towards the children. Another staff member reported they didn’t know if they heard staff yell at children but maybe it’s their voice and approach to the children. The staff reported when they hear staff raising their voice, they have spoke to the staff and brought it to their attention. Another staff member reported there was one staff whose voice wasn’t too loud or too soft but just the right level of noise for the children. Continued on 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres	TELEPHONE: (707) 771-5568
LICENSING EVALUATOR SIGNATURE:	DATE: 04/27/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20230203112101

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: HEAD START - MARIPOSA	FACILITY NUMBER: 483002943
	VISIT DATE: 04/27/2023

NARRATIVE

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Interviews were conducted with five guardians between 03/29/23 and 04/12/23. One guardian reported that teachers raise their voice to get children’s attention and it can look like yelling from a parent’s perspective if they don’t know the situation. Another guardian reported they would arrive to pick up their child at random times and enter the room and never heard any staff yelling at children. All guardians expressed they have no concerns about any staff members yelling at children in care. Interviews corroborated guardians did not hear staff yell at day care children.

Based on interviews conducted, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, therefore the allegation is Unsubstantiated. This report was reviewed and discussed with facility representative, She was provided with a copy of this CIR; and Appeal Rights. All licensing reports are public information and must be made available upon request for at least three years.

There were no Title 22 deficiencies cited during today’s inspection.

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres	TELEPHONE: (707) 771-5568
LICENSING EVALUATOR SIGNATURE:	DATE: 04/27/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2023

LIC9099 (FAS) - (06/04)

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