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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483003946
Report Date: 06/28/2023
Date Signed: 06/28/2023 02:40:56 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/28/2023 and conducted by Evaluator Laura Chavez
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20230328134605
FACILITY NAME:BERT & ERNIE'S PRESCHOOL-INFANT CARE CENTERFACILITY NUMBER:
483003946
ADMINISTRATOR:BAILEY, TERRIFACILITY TYPE:
830
ADDRESS:255 NORTH LINCOLN STREETTELEPHONE:
(707) 678-4440
CITY:DIXONSTATE: CAZIP CODE:
95620
CAPACITY:31CENSUS: 12DATE:
06/28/2023
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Aurora ScottTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Staff are not properly sanitizing
INVESTIGATION FINDINGS:
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On 6/28/2023 at 9:00am, Licensing Program Analysts (LPAs) Laura Chavez and Julie Gifford conducted an unannounced follow-up complaint inspection to the facility and met with Curriculum and Philosophy Advisor (CPA) Kim Hicks. It has been alleged that staff are not properly sanitizing, specifically, that children are continuously getting sick due to the lack of cleaning causing the spread of germs. On 3/29/2023 Director Ashleigh Owens denied the allegation and stated that staff continuously clean and sanitize toys, bathrooms, and tables, throughout the day.

Interviews conducted on 3/29/2023 with Licensee Terri Bailey and Staff 1-5 were conducted between 1:25pm-3:00pm denied the allegation and stated that the facility is cleaned and sanitized several times throughout the day. Licensee stated that each staff is assigned and responsible for cleaning and sanitizing their classrooms and deep cleanings are done after hours when children and staff are not present. Staff 1-5 stated they continuously clean and sanitize their classrooms, cribs, and wash pacifiers, teethers, and toys immediately after children have put them in their mouths.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Laura ChavezTELEPHONE: (530) 895-5914
LICENSING EVALUATOR SIGNATURE:

DATE: 06/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/28/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20230328134605
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: BERT & ERNIE'S PRESCHOOL-INFANT CARE CENTER
FACILITY NUMBER: 483003946
VISIT DATE: 06/28/2023
NARRATIVE
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Interviews conducted with Parents 1 and 2 on 6/22/2023 between 2:49pm-3:41pm and Parents 3 and 4 interviewed on 6/23/2023 between 1:14pm -1:40pm denied that staff are not properly sanitizing the facility. Parents 1, 4, and 5 stated they observe staff spraying and wiping down surfaces touched by children and staff as well cleaning and washing toys.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted, appeal rights were provided, and a Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Laura ChavezTELEPHONE: (530) 895-5914
LICENSING EVALUATOR SIGNATURE:

DATE: 06/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/28/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2