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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483003946
Report Date: 11/29/2023
Date Signed: 11/29/2023 01:17:33 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/18/2023 and conducted by Evaluator Laura Chavez
COMPLAINT CONTROL NUMBER: 13-CC-20231018095712
FACILITY NAME:BERT & ERNIE'S PRESCHOOL-INFANT CARE CENTERFACILITY NUMBER:
483003946
ADMINISTRATOR:BAILEY, TERRIFACILITY TYPE:
830
ADDRESS:255 NORTH LINCOLN STREETTELEPHONE:
(707) 678-4440
CITY:DIXONSTATE: CAZIP CODE:
95620
CAPACITY:31CENSUS: 18DATE:
11/29/2023
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:Ashleigh OwensTIME COMPLETED:
01:25 PM
ALLEGATION(S):
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Staff engaged in a verbal altercation in the presence of day care children.
INVESTIGATION FINDINGS:
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On 11/29/2023 at 12:15pm, Licensing Program Analyst (LPA) Laura Chavez conducted an unannounced follow-up complaint inspection to the facility and met with Director Ashleigh Owens. It has been alleged that staff engaged in a verbal altercation in the presence of daycare children, specifically, on the morning of 10/17/2023 the facility aministrator yelled at a parent who was holding her child in front of classrooms where doors and windows were open while children were present.

Director Owens stated that although she was not present on the morning of 10/17/2023 staff reported that Parent #1 became upset when she was asked not to bring her dog back to the facility after a child picked up dog feces with his bare hands. Director Owens denied staff reporting a verbal altercation engaging in the presence of children.

Report continued: See LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Laura ChavezTELEPHONE: (530) 895-5914
LICENSING EVALUATOR SIGNATURE:

DATE: 11/29/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/29/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 13-CC-20231018095712
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: BERT & ERNIE'S PRESCHOOL-INFANT CARE CENTER
FACILITY NUMBER: 483003946
VISIT DATE: 11/29/2023
NARRATIVE
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Facility Administrator denied engaging in a verbal altercation in the presence of children. Facility Administrator stated Parent #1 became upset after being contacted requesting that she not bring her dog back to the facility after a child in care picked up dog feces with his bare hand. Facility Administrator said Parent #1 returned to the facility to discuss the incident, however, denied that the conversation was heard by children in the classrooms or it becoming a verbal altercation.

Staff #1 - #7 interviewed on 10/25/2023 between 10:35am and 12:44pm denied the allegation and stated through windows from inside the classrooms they observed the facility administrator and Parent #1 who was holding her child in a conversation but were unable to hear what was being said. Staff #1 - #7 stated sound machines and music playing prevent sounds from outside being heard inside the classrooms.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.



An exit interview was conducted, and the report was reviewed with Director Ashleigh Owens. Appeal rights were provided, and a Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Laura ChavezTELEPHONE: (530) 895-5914
LICENSING EVALUATOR SIGNATURE:

DATE: 11/29/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/29/2023
LIC9099 (FAS) - (06/04)
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