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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483004700
Report Date: 02/14/2024
Date Signed: 02/14/2024 04:52:30 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/09/2024 and conducted by Evaluator Selena Mariani
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20240209085946
FACILITY NAME:TUTOR TIME LEARNING CENTER-INFANTFACILITY NUMBER:
483004700
ADMINISTRATOR:WRIGHT, ALICIAFACILITY TYPE:
830
ADDRESS:3354 CHERRY HILLS COURTTELEPHONE:
(707) 422-4105
CITY:FAIRFIELDSTATE: CAZIP CODE:
94534
CAPACITY:32CENSUS: 16DATE:
02/14/2024
UNANNOUNCEDTIME BEGAN:
09:27 AM
MET WITH:Alicia WrightTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff handled day care children in a rough manner
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Selena Mariani made an unannounced complaint investigation visit and met with Director (D1), Alicia Wright. LPA met with D1 to initiate the investigation by discussing the purpose of the visit. LPA Mariani inteviewed D1 and 2 Staff (S1-S2) from 12:15 pm to 2:21 pm. Interviews collaborated the incident as alledged. LPA observed video recording of the incident on 2/8/24, obtained a written Unusual Incident Report about the incident on 2/14/24.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D. Appeal rights were provided and exit interview conducted with Director, Alicia Wright. Notice of Site Visit shall be posted for 30 days from today's visit. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.


Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Alexis HollonTELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Selena MarianiTELEPHONE: (916) 605-8974
LICENSING EVALUATOR SIGNATURE:

DATE: 02/14/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/14/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 01-CC-20240209085946
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: TUTOR TIME LEARNING CENTER-INFANT
FACILITY NUMBER: 483004700
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/14/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/23/2024
Section Cited
CCR
101223(a)(1)
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101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons.
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Director (D1) stated she will conduct a staff training on appropriate handling of children. D1 stated she would submit her training notes and provide proof of staff who attended to the Department by 09/23/24 via email to: selena.mariani@dss.ca.gov
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This requirement is not met as evidenced by: Based on 2/14/24 interviews with Staff and LPA's observation of video recording from 2/8/24 on 02/14/2024. This poses a potential health and safety risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Alexis HollonTELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Selena MarianiTELEPHONE: (916) 605-8974
LICENSING EVALUATOR SIGNATURE:

DATE: 02/14/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/14/2024
LIC9099 (FAS) - (06/04)
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