483004701-12-10-2020-01-CC-AHON-BW6USG-20201210145019

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 483004701
Report Date: 12/10/2020
Date Signed: 12/10/2020 10:41:34 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office,
, CA

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/30/2020 and conducted by Evaluator Jennifer Velasco

COMPLAINT CONTROL NUMBER: 01-CC-20200930133628

FACILITY NAME:	TUTOR TIME LEARNING CENTER-PRESCHOOL		FACILITY NUMBER:	483004701
ADMINISTRATOR:	WRIGHT, ALICIA		FACILITY TYPE:	850
ADDRESS:	3354 CHERRY HILLS COURT		TELEPHONE:	(707) 422-4105
CITY:	FAIRFIELD	STATE: CA	ZIP CODE:	94534
CAPACITY:	124	CENSUS: 39	DATE:	12/10/2020
		ANNOUNCED	TIME BEGAN:	10:20 AM
MET WITH:	Alicia Wright		TIME COMPLETED:	10:40 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Daycare child has unexplained injuries.
Staff is not able to meet the needs of the daycare children.
There is not plan in place for potty training.
Authorized representative not notified that daycare child placed with a different age group,

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Due to the COVID-19 public health emergency, an announced tele-visit was conducted by Licensing Program Analyst J. Velasco (LPA), who met with director Alicia Wright (D1) to deliver investigation findings. It was alleged that a child (C1) sustained unexplained injuries while in care; specifically, that on one occasion C1 had scratches on their face and on another occasion C1 had a bite mark on their arm, and that in both cases, staff stated they did not observe C1 sustain these injuries. It was also alleged that staff is not able to meet the needs of children in care; specifically, that there is not adequate supervision of children in care, possibly due to being out of ratio. It was further alleged that the facility does not have a plan in place for potty training; specifically, that C1 was forced to potty train when they were not ready because there is no potty training plan. Finally, it was alleged that no authorized representative was notified that a child had been placed in a different age group; specifically, that at least two children were moved from one age group program to another. On 10/05/2020, LPA conducted initial complaint investigation inspection via tele-visit due to Covid 19 public health emergency.
Continued on LIC 9099-C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Alexis Hollon	TELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Jennifer Velasco	TELEPHONE: (707) 588-5044
LICENSING EVALUATOR SIGNATURE:	DATE: 12/10/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/10/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 01-CC-20200930133628

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office,
, CA

FACILITY NAME: TUTOR TIME LEARNING CENTER-PRESCHOOL	FACILITY NUMBER: 483004701
	VISIT DATE: 12/10/2020

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Continued from LIC 9099.
During both the initial investigation inspection and subsequent investigation inspection, D1 denied the allegations and stated that, while children do sustain minor injuries in the course of normal play, staff provide visual supervision of all children at all times and document such injuries to inform parents. D1 also stated facility ensures staffing is sufficient to not only meet ratio requirements but also to ensure children receive constant visual supervision and attention to their needs. D1 stated children are fed when hungry, changed and/or toileted in a timely manner, and attended to when distressed or in need. D1 reported there is a comprehensive and adaptable plan for potty training and that staff work with parents to ensure the developmental needs of children in care are met during implementation of that potty training plan. D1 further stated no child is moved between age groups, such as from the infant to the preschool program, until the child is at the designated age for the program. D1 stated parents are always notified of an impending change in program. Subsequent to the initial investigation inspection, LPA reviewed facility documents. Beginning at 1:50 p.m. on 10/05/2020, LPA interviewed one witness (D1). Beginning at 8:43 a.m. on 12/09/2020, LPA interviewed four witnesses (A2, A3, S1, S3). LPA made multiple attempts to interview other witnesses on 10/05, 10/06, 10/07, 10/08, and 12/09/2020. Document review and witness statements failed to corroborate that a child sustained unexplained injuries, that staff was not able to meet the needs of children in care, that the facility does not have a plan in place for potty training, or that a child was placed in a different age group without notification of an authorized representative.
Based on interviews conducted and records reviewed, although the allegations may have happened or be valid, there is not a preponderance of the evidence to prove that the alleged violations occurred; therefore, the allegations are unsubstantiated. Appeal rights were provided. This report was read and reviewed with D1, whose original signatures were not recorded on this report. D1 was provided with a copy of the LIC9099 Complaint Investigation Report (CIR) and Appeal Rights in an email dated 12/10/20 and confirmation of read receipt of the CIR is on file. All licensing reports are public information and must be made available upon request for at least three years. There were no Title 22 deficiencies cited during today's inspection.

SUPERVISOR'S NAME: Alexis Hollon	TELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Jennifer Velasco	TELEPHONE: (707) 588-5044
LICENSING EVALUATOR SIGNATURE:	DATE: 12/10/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/10/2020

LIC9099 (FAS) - (06/04)

Page: 2 of 2