483004701-8-21-2024-01-CC-AHON-D8TLNT-20240905085448

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 483004701
Report Date: 08/21/2024
Date Signed: 08/21/2024 04:47:00 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/12/2024 and conducted by Evaluator Amy Strother

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20240812142428

FACILITY NAME:	TUTOR TIME LEARNING CENTER-PRESCHOOL		FACILITY NUMBER:	483004701
ADMINISTRATOR:	WRIGHT, ALICIA		FACILITY TYPE:	850
ADDRESS:	3354 CHERRY HILLS COURT		TELEPHONE:	(707) 422-4105
CITY:	FAIRFIELD	STATE: CA	ZIP CODE:	94534
CAPACITY:	124	CENSUS: 53	DATE:	08/21/2024
		UNANNOUNCED	TIME BEGAN:	12:40 PM
MET WITH:	Alicia Wright		TIME COMPLETED:	04:56 PM

ALLEGATION(S):

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Staff did not meet daycare child's dietary needs

INVESTIGATION FINDINGS:

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An initial complaint investigation inspection was conducted at the facility by Licensing Program Analyst (LPA), Amy Strother. It has been alleged that staff did not meet daycare child's dietary needs. LPA met with facility Director, Alicia Wright (D1). During today’s inspection LPA toured the facility and received the following documents; a current roster of children in care and Personnel Report LIC500. LPA interviewed the Director (D1), and 1 Staff (S1), and reviewed records. Prior to today's visit, LPA interviewed two adults, A1 and A2 on 08/20/24.

D1 stated that a parent of a child (C1) who was lactose intolerant brought to her attention that in the Sprout About Application, (an application that records diaper changes, nap times and foods/beverages offered) it was recorded that their child (C1) was offered "milk". D1 stated that when she checked with the classroom teacher, they told her they recorded that all classroom children were served milk in the App, but that the child C1 was given lactose free milk. Staff interviewed stated that she did record the milk served to the whole class, but failed to go into C1's App feed and note that it was lactose free milk that was offered.

Continue on LIC9099-C

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Alexis Hollon	TELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Amy Strother	TELEPHONE: (707) 588-5077
LICENSING EVALUATOR SIGNATURE:	DATE: 08/21/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20240812142428

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: TUTOR TIME LEARNING CENTER-PRESCHOOL	FACILITY NUMBER: 483004701
	VISIT DATE: 08/21/2024

NARRATIVE

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During today's visit LPA observed two list in the classroom, a "Classroom Allergy" list and a "Classroom Dietary Restrictions" list. D1 stated that allergies that would require an epi-pen or medication are on the allergy list and all other food allergies are on the dietary restriction list.

Staff interviewed stated that although they were aware that C1 required lactose free milk, they were unaware that C1 could not have other dairy products, but didn't recall giving C1 cheese, but may have given C1 yogurt and did give C1 cheez-it crackers. Both D1 and S1 corroborated that the kitchen staff has the list of allergies and dietary restrictions in the kitchen and brings alternative foods to the classroom labelled with the name of the child on it. They stated that both regular milk and lactose free milk are brought into the classroom by the kitchen staff, but are not labelled with names. D1 stated that some children that are lactose intolerant can have dairy that has been cooked, and others can't.

LPA’s review of C1's Sprout About feed for dates 06/24/24 - 07/23/24 documented that on more than one occasion C1, “Ate all of their breakfast, snack or lunch”, which included the following items: Cheez-it crackers, milk, American cheese slices, cheese, vanilla yogurt, cheese pizza, plan yogurt and cheese English muffin. A review of C1's information card on file documents that C1 is lactose intolerance.

Based on records reviewed and interviews conducted, the preponderance of evidence standard has been met; therefore, the above allegation was found to be SUBSTANTIATED. California Code of Regulations, Title 22 is cited on the attached LIC9099-D.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal Rights were provided and this report reviewed with facility representative, Alicia Wright.

SUPERVISOR'S NAME: Alexis Hollon	TELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Amy Strother	TELEPHONE: (707) 588-5077
LICENSING EVALUATOR SIGNATURE:	DATE: 08/21/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2024

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 01-CC-20240812142428

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: TUTOR TIME LEARNING CENTER-PRESCHOOL	FACILITY NUMBER: 483004701
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 08/21/2024

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 09/20/2024 Section Cited CCR 101223(a)(2)	1 2 3 4 5 6 7	(a)The licensee shall ensure that each child is accorded the following personal rights:(2)To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement was not met as evidenced by:	1 2 3 4 5 6 7	Director will develop a procedure for ensuring that children with food allergies or intolerances are served alternative foods. Director will train all staff, including kitchen staff on the procedures for serving food and logging the specific foods served in the Sprout About App.
	8 9 10 11 12 13 14	Based on interview and record review C1, a child with known lactose intolerance was served milk or foods containing dairy on more than one occasion, which which poses a potential personal rights or Health and Safety risk to children in care.	8 9 10 11 12 13 14	Director will provide LPA Strother with the written procedure for ensuring that children with food allergies or intolerances are served alternative foods and provide proof that staff have received training on the procedure in the form of staff signatures.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Alexis Hollon	TELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Amy Strother	TELEPHONE: (707) 588-5077
LICENSING EVALUATOR SIGNATURE:	DATE: 08/21/2024

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2024

LIC9099 (FAS) - (06/04)

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