483004701-6-11-2025-01-CC-MAUN-DHWNVE-20250623104745

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 483004701
Report Date: 06/11/2025
Date Signed: 06/11/2025 02:20:01 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/10/2025 and conducted by Evaluator Selena Mariani

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20250610110044

FACILITY NAME:	TUTOR TIME LEARNING CENTER-PRESCHOOL		FACILITY NUMBER:	483004701
ADMINISTRATOR:	WRIGHT, ALICIA		FACILITY TYPE:	850
ADDRESS:	3354 CHERRY HILLS COURT		TELEPHONE:	(707) 422-4105
CITY:	FAIRFIELD	STATE: CA	ZIP CODE:	94534
CAPACITY:	124	CENSUS: 55	DATE:	06/11/2025
		UNANNOUNCED	TIME BEGAN:	12:30 PM
MET WITH:	Alicia Wright		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Facility is operating out of ratio

INVESTIGATION FINDINGS:

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An initial complaint investigation inspection was conducted at the facility by Licensing Program Analyst (LPA) Selena Mariani to deliver complaint investigation findings. During today’s visit, the LPA met with the Center Director (CD), Alicia Wright to discuss the findings. It was alleged that the facility has operated over ratio on a specified date.

During the LPA’s initial investigation visit on 06/11/25, the LPA interviewed CD regarding the allegation. CD acknowledged that the allegation is true and occurred due to unplanned staff absence. CD stated that she was not on site at the time but learned about the situation from parent message system, "Sprout About" from a parent and called the Team Lead who was on site to move children to the another preschool classroom that had space available to be in ratio. (Continued on LIC 9099-C)

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Melchisedeck Augustin	TELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Selena Mariani	TELEPHONE: (916) 605-8974
LICENSING EVALUATOR SIGNATURE:	DATE: 06/11/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20250610110044

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: TUTOR TIME LEARNING CENTER-PRESCHOOL	FACILITY NUMBER: 483004701
	VISIT DATE: 06/11/2025

NARRATIVE

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Continue from LIC9099

CD stated that she is not aware of any other instances where a classroom was operating out of ratio and has adjusted staff schedules for adequate coverage. Interview with CD was conducted and documents were obtained by the LPA during the investigation. Documents obtained corroborated the Center Director’s statements.

Based on information obtained from interview and documents obtained, the preponderance of evidence standard has been met; therefore, the above allegation is found to be substantiated. California Code of Regulations, Title 22, is being cited on the attached LIC 9099-D. Appeal rights were provided. An exit interview was conducted, and this report was read and discussed with the Center Director, Alicia Wright. The Notice of Site Visit shall be posted for 30 days.

SUPERVISOR'S NAME: Melchisedeck Augustin	TELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Selena Mariani	TELEPHONE: (916) 605-8974
LICENSING EVALUATOR SIGNATURE:	DATE: 06/11/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2025

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20250610110044

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: TUTOR TIME LEARNING CENTER-PRESCHOOL	FACILITY NUMBER: 483004701
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 06/11/2025

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 06/25/2025 Section Cited CCR 101216.3(a)	1 2 3 4 5 6 7	Teacher-Child Ratio. There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance. This requirement was not met as evidenced by:	1 2 3 4 5 6 7	CD Alicia Wright stated that she will communicate/train Teacher-Child Ratio with each staff member and have them sign document as proof of acknowlegement of training by 6/25/25 and will email document to LPA at selena.mariani@dss.ca.gov
	8 9 10 11 12 13 14	Based on the LPA's interview with Center Director Alicia Wright’s own admission on 06/11/25, it was corroborated that the facility operated out of ratio on a specified date resulting in one teacher supervising more than 12 awake children for approximately 65 minutes. This posed a potential health and safety risk to the children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Melchisedeck Augustin	TELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Selena Mariani	TELEPHONE: (916) 605-8974
LICENSING EVALUATOR SIGNATURE:	DATE: 06/11/2025

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2025

LIC9099 (FAS) - (06/04)

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