483004907-4-16-2025-01-CC-LLEI-DG253B-20250423193537

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 483004907
Report Date: 04/16/2025
Date Signed: 04/16/2025 03:13:24 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/27/2025 and conducted by Evaluator Glenn Ouye

COMPLAINT CONTROL NUMBER: 01-CC-20250127085449

FACILITY NAME:	LATOUR, PAMELA FAMILY CHILD CARE HOME		FACILITY NUMBER:	483004907
ADMINISTRATOR:	LATOUR, PAMELA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(707) 557-1697
CITY:	VALLEJO	STATE: CA	ZIP CODE:	94590
CAPACITY:	14	CENSUS: 3	DATE:	04/16/2025
		UNANNOUNCED	TIME BEGAN:	11:45 AM
MET WITH:	Pamela LaTour		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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Adult in home touched child inappropriately
Staff yelled at day care child

INVESTIGATION FINDINGS:

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An unannounced inspection was conducted today by Licensing Program Analyst (LPA), Glenn Ouye, who met with Licensee, Pamela LaTour, to deliver the finding of the complaint investigation of the above allegation. LPA previously met with Licensee on 02/03/2025 to open the complaint and obtain records. This complaint was investigated by the Department’s Investigative Branch’s Investigator, Melissa Weaver, and LPA Ouye which alleged that an adult (A1) at the facility inappropriately touched a day care child (C1) while assisting C1 in the bathroom and that A1 yelled at day care child.

During the complaint investigation, Investigator Weaver and LPA Ouye reviewed facility and other agencies records and conducted interviews with the Licensee, staff, adults, children, and parents on 2/19/2025, 2/26/2025, 2/28/2025, 3/12/2025, 3/13/2025, 3/17/2025, 3/20/2025 and 4/16/2025. The Licensee denied the allegation stating that A1 loves children and does visit them but does not provide assistance to the daycare children and has never been left alone with them. Licensee did advise that A1 may have assisted children in the bathroom, but the Licensee helps with wiping and washing hands. S1 denied that the allegation occurred and stated A1 does come to the facility to visit but not often. S1 further stated that A1 does not help with the daycare children, even in the bathroom, and is never left alone with daycare children.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Glenn Ouye	TELEPHONE: (707) 588-5042
LICENSING EVALUATOR SIGNATURE:	DATE: 04/15/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20250127085449

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: LATOUR, PAMELA FAMILY CHILD CARE HOME	FACILITY NUMBER: 483004907
	VISIT DATE: 04/16/2025

NARRATIVE

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A1 also denied the allegation stating that they love children and will bring children things when they stop by. A1 further stated that they do not help with the daycare children, even when they’re in the bathroom, and has never been left alone with them. Parent and children interviews resulted in no concerns or issues with the daycare and no disclosures or claims of inappropriate actions were made.

All of the children interviewed C2, C3, C4 and C5; confirmed that A1 would visit the daycare home. One child interviewed denies that A1 provides care but visits the daycare to visit the daycare owner who is her sister. The remaining children interviewed did not provide evidence to support that the allegations did or did not occur. The children enjoyed being at the daycare and were not in fear of attending the daycare home. Based on interviews with parent’s P1, P2 and P3, not all of the parent’s knew who A1 is but none of the parents had concerns with their children being at the facility.

Medical records indicated that the doctor’s exam was completed without abnormal findings. No other info was provided by the examiner. C1 was not available for interview and law enforcement suspended the case due to insufficient evidence.

Based on the IB investigation, although the allegation may have happened or is valid, there is not a preponderance of evidence to support the allegations. Therefore, the allegation that an Adult in home touched child inappropriately and Staff yelled at day care child is unsubstantiated. This report was read and reviewed with the Licensee. This licensing report is public information and will be available for review. There were no Title 22 deficiencies cited related to this complaint allegation. Appeal rights were provided.

The Notice of Site Visit shall be posted for 30 days.

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Glenn Ouye	TELEPHONE: (707) 588-5042
LICENSING EVALUATOR SIGNATURE:	DATE: 04/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2025

LIC9099 (FAS) - (06/04)

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