483005287-2-3-2023-01-CC-AHON-CNPP8L-20230203100539

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 483005287
Report Date: 02/01/2023
Date Signed: 02/03/2023 10:01:08 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/07/2022 and conducted by Evaluator Amy Strother

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20221007120632

FACILITY NAME:	STENZ, PAULA FAMILY CHILD CARE HOME		FACILITY NUMBER:	483005287
ADMINISTRATOR:	STENZ, PAULA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(707) 469-9100
CITY:	VACAVILLE	STATE: CA	ZIP CODE:	95687
CAPACITY:	14	CENSUS: 11	DATE:	02/01/2023
		UNANNOUNCED	TIME BEGAN:	03:09 PM
MET WITH:	Paula Stenz		TIME COMPLETED:	04:50 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Provider operates out of ratio

Provider left daycare child crying for an extended period of time

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

A subsequent complaint investigation inspection was conducted at the facility by Licensing Program Analyst (LPA), Amy Strother to deliver complaint investigation findings. LPA met with Licensee, Paula Stenz (L1). It has been alleged that provider operates out of ratio, specifically that L1 had 5 infants in care on more than one occasion. It has also been alleged that the provider left daycare child crying for an extended period of time, specifically that a child was left in a crib or pack and play and not removed when awake and crying because nap time was not over.

During the initial investigation inspection on 10/13/22, LPA Trinh interviewed L1 and one staff, Staff 3 (S3), requested and received a current roster of children in care and staff roster, and observed 4 infants and 6 children in care with two assistants or one assistant and the Licensee.
On 12/13/22 LPA Strother conducted an additional interview with L1.

Continue on LIC9099-C

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Alexis Hollon	TELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Amy Strother	TELEPHONE: (707) 588-5077
LICENSING EVALUATOR SIGNATURE:	DATE: 02/01/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/01/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 01-CC-20221007120632

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: STENZ, PAULA FAMILY CHILD CARE HOME	FACILITY NUMBER: 483005287
	VISIT DATE: 02/01/2023

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

L1 denied the allegations stating that her facility has never been out of ratio and that when children cry it’s usually only when they are new to care and transitioning, but she works with them to figure out what is wrong. L1 further stated that children who aren’t napping can go in another room away from the children who are napping.

During LPA Strothers investigation, records were reviewed, and interviews were conducted. LPA interviewed 5 staff, Staff 1 – Staff 5 (S1-S5) and two adults, Adult 1 and Adult 3 (A1 & A3) between 01/13/23 and 01/30/23. An attempt was made to interview Adult 2 (A2) on 01/30/23.

One staff interviewed stated that on dates 08/2/22 – 08/4/22 they had 5 infants (C1-C5) in care while the other assistant was caring for the preschool age children. Additionally, this same staff stated that on more than one occasion during the summer months of 2022, there would be a total of 15 children in care, 4 infants and 11 older children. A second staff interviewed stated that during the months of October and November 2022, on more than one occasion she was working with a total of 14 children, 5 of whom were infants (C1-C5) while L1 was present in the “off-limits”, non-daycare area of the home. Interviews with staff corroborate that on more than one occasion the provider (L1) was operating out of ratio.

Interviews with 3 out of 5 staff stated that they were instructed by L1 that children are to stay in their cribs until 3:00pm when nap time is over, even if they are awake and/or crying. 4 out of 5 staff interviewed, further stated that on more than one occasion, per L1’s instructions, infants were to be placed in a highchair at times when they are not eating, either to prevent an infant from biting others or because the assistant was working with 4 infants and up to 6 other children without another adult present in the rooms where care is provided. Interviews with S1-S5 corroborate that on more than one occasion a crib/pack and play and/or highchair was used to restrain children in care while the child cried for an extended period of time, which is a violation of their personal rights.

Continue on LIC809-C (2)

SUPERVISOR'S NAME: Alexis Hollon	TELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Amy Strother	TELEPHONE: (707) 588-5077
LICENSING EVALUATOR SIGNATURE:	DATE: 02/01/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/01/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 01-CC-20221007120632

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: STENZ, PAULA FAMILY CHILD CARE HOME	FACILITY NUMBER: 483005287
	VISIT DATE: 02/01/2023

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

The preponderance of evidence standard has been met; therefore, the above allegations are found to be substantiated. California Code of Regulations, Title 22, is being cited on the attached LIC 9099-D. Appeal Rights were provided.
LPA Strother informed licensee Paula Stenz that this report dated 02/01/23 documents two Type A citations which shall be posted for 30 consecutive days as there are an immediate risk to the health, safety, and personal rights of children in care.

Also, LPA Strother informed the licensee to provide a copy of this licensing report dated 02/01/23, that documents two Type A citations to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with License, Paula Stenz. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISOR'S NAME: Alexis Hollon	TELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Amy Strother	TELEPHONE: (707) 588-5077
LICENSING EVALUATOR SIGNATURE:	DATE: 02/01/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/01/2023

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 01-CC-20221007120632

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: STENZ, PAULA FAMILY CHILD CARE HOME	FACILITY NUMBER: 483005287
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 02/01/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 02/02/2023 Section Cited CCR 102416.5(d)(2)(b)	1 2 3 4 5 6 7	(d) For a Large Family Child Care Home, the maximum number of children for whom care may be provided at any one time when there is an assistant provider in the home, including children under age 10 who reside at the licensee's home and the assistant provider's children under age 10, shall be either: (1) Twelve children, no more than four of whom may be infants; This requirement is not met as evidenced by:	1 2 3 4 5 6 7	Licensee shall provide her weekly schedule of children and the corresponding roster LIC9040 to LPA Strother and email to: amy.strother@dss.ca.gov
	8 9 10 11 12 13 14	Based on interviews conducted, on more than one occasion, L1 had 5 infants in care, and exceeded the ratio requirement, which poses an immediate Health and Safety risk to the children in care.	8 9 10 11 12 13 14	L1 reviewed and signed a copy of the Staffing Ratio and Capacity regulations for FCCH's, stating that she understands the number of infants she can have in care at one time.
Type A 02/02/2023 Section Cited CCR 102423(a)(2)	1 2 3 4 5 6 7	a)Each child receiving services from a family child care home shall have certain rights that shall not be waived... These rights include, but are not limited to,...:(2)To receive safe, healthful, and comfortable accommodations, furnishings, and equipment. This requirement was not met as evidenced by:	1 2 3 4 5 6 7	Licensee and assistants will sign a statement that they have read and understand the Personal Rights Title 22 Regulations and will watch the Personal Rights training video located on the CCLD website: https://ccld.childcarevideos.org/family-child-care-providers/childrens-personal-rights-in-child-care/ signing a statement that they have watched the video.
	8 9 10 11 12 13 14	Based on interviews at least one child, on more than one occasion was observed to be in a highchair for extended periods of time while not being fed, or required to stay in their crib until nap time was said to be over, even if they were awake and/or crying, therefore restraining the child, which poses an immediate health, safety, or personal rights risk to the children in care.	8 9 10 11 12 13 14	The training and signatures must be completed, and documentation of proof of training submitted to LPA Strother by 02/02/23 to amy.strother@dss.ca.gov or text to (707)599-1479.

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Alexis Hollon	TELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Amy Strother	TELEPHONE: (707) 588-5077
LICENSING EVALUATOR SIGNATURE:	DATE: 02/01/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/01/2023

LIC9099 (FAS) - (06/04)

Page: 4 of 4