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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483008402
Report Date: 11/04/2022
Date Signed: 11/04/2022 10:31:33 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/27/2022 and conducted by Evaluator Jackie Helton
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20220927084555
FACILITY NAME:MILLENNIUM CHILD DEVELOPMENT CETNER - S/AFACILITY NUMBER:
483008402
ADMINISTRATOR:LISA ERLANDSSON-WARDFACILITY TYPE:
840
ADDRESS:3442 BROWNS VALLEY RD, #100TELEPHONE:
(707) 452-0113
CITY:VACAVILLESTATE: CAZIP CODE:
95688
CAPACITY:45CENSUS: 0DATE:
11/04/2022
UNANNOUNCEDTIME BEGAN:
10:23 AM
MET WITH:Lisa Erlandsson-WardTIME COMPLETED:
10:35 AM
ALLEGATION(S):
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Staff did not adequately supervise day care children
INVESTIGATION FINDINGS:
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On October 4, 2022 Licensing Program Analyst (LPA) J. Helton conducted an unannounced complaint inspection and met with director Lisa Erlandsson-Ward. It was alleged that staff did not adequately supervise day care children. The allegation suggests that due to lack of supervision, children were acting out and one child (C1) was being held responsible.

The director was interviewed at 1:35 PM and denied the allegation, stating they are never out of ratio and the teachers provide adequate supervision to the children in care. C1 was on probation for 30 days and has since been dis-enrolled from the center.

Between the dates of October 19, 2022 and November 2, 2022, 7 parent/clients (P1-P7) were contacted for interview; 6 interviews were completed. (P1-P5, and P7) all stated they had no concerns regarding inadequate supervision of the children in care. P1 stated there was previous issues that involved a specific child and due to recent events, it is no longer a concern. P1 stated there are some concerns regarding the handling of issues that arise between children. Continued on LIC9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 966-0216
LICENSING EVALUATOR NAME: Jackie HeltonTELEPHONE: 530-513-0993
LICENSING EVALUATOR SIGNATURE:

DATE: 11/04/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/04/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20220927084555
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: MILLENNIUM CHILD DEVELOPMENT CETNER - S/A
FACILITY NUMBER: 483008402
VISIT DATE: 11/04/2022
NARRATIVE
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Between the dates of October 24 and November 2, 2022, 4 staff members (S1-S4) were contacted for interview; 3 interviews were completed. (S1-S3) all provided details of how they supervise the children throughout the day and maintain ratios.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the finds are unsubstantiated.

Appeal rights were provided and exit interview was conducted with director Lisa Erlandsson-Ward.

A Notice of Site Visit was provided and must be posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 966-0216
LICENSING EVALUATOR NAME: Jackie HeltonTELEPHONE: 530-513-0993
LICENSING EVALUATOR SIGNATURE:

DATE: 11/04/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/04/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2