483008407-2-14-2024-01-CC-LLEI-D2J4NL-20240216181516

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 483008407
Report Date: 02/14/2024
Date Signed: 02/14/2024 09:36:02 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/21/2023 and conducted by Evaluator Melchisedeck Augustin

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20231121130153

FACILITY NAME:	HIXSON, JENNIFER FAMILY CHILD CARE HOME		FACILITY NUMBER:	483008407
ADMINISTRATOR:	HIXSON, JENNIFER		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(707) 689-8952
CITY:	VACAVILLE	STATE: CA	ZIP CODE:	95687
CAPACITY:	14	CENSUS: 0	DATE:	02/14/2024
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Jennifer Hixson - Licensee		TIME COMPLETED:	09:00 AM

ALLEGATION(S):

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Multiple times daycare children were left unsupervised without adult supervision
Licensee did not meet daycare child's diapering needs

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Melchisedeck Augustin made an unannounced Complaint-Investigation visit and met with Licensee (LS), for the purpose of delivering complaint findings. LPA, Augustin previously met with LS on 11/29/23 to initiate the investigation by discussing the purpose of the visit, conducted an interview with LS and children, requested a facility roster of the children in care; and made observations. It is alleged that on multiple occasions, daycare children were left unsupervised without adult supervision and the Licensee did not meet a daycare child’s diapering needs. The report noted on multiple occasions, children were left unattended in either the backyard or playroom while the Licensee (LS) was blow drying her hair on the second-floor or taking a nap and asleep on the living room couch.

LPA interviewed LS and three staff (S1-S3), two children (C3-C4), three adults (A1-A3), and three parents (P1-P3); starting from 11/22/23 through 02/08/24. Some children were not verbal, too young to interview, unavailable for interview or did not qualify to be interviewed. (Continue to LIC 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Melchisedeck Augustin	TELEPHONE: (707) 494-4918
LICENSING EVALUATOR SIGNATURE:	DATE: 02/14/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/14/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20231121130153

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: HIXSON, JENNIFER FAMILY CHILD CARE HOME	FACILITY NUMBER: 483008407
	VISIT DATE: 02/14/2024

NARRATIVE

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LS denied claims about leaving children unattended and not meeting a child’s diapering needs, and stated she never left children unattended, she changed children’s diapers every two hours; and LS never sent a child home with soiled diaper containing feces. According to LS, she brought her toothbrush and essentials downstairs to avoid going upstairs, and the children were never left alone. LS reported staff always supervised the children and if LS needed to go inside while the children were in the backyard, LS turned on video cameras installed in the backyard. During nap time LS sat on the couch to relax, was alert and attentive; but not unconscious.

Two statements reported they never saw LS leave the children unattended or asleep on the couch. Statements provided by S1-S3 did not report concerns or any current or prior incident(s) related to children being left unattended/unsupervised and/or LS not meeting children’s diapering needs. According to staff, there were cameras installed throughout the facility which staff utilized to further supervise the children, and they never saw LS take a nap on the couch or remain on the second floor while the children were on the first floor, in the front or backyard. Staff conveyed most of the children were potty trained and verbal, and asked staff for help when they needed to go to the bathroom. To staff’s knowledge, no staff ever intentionally left any child(ren) in a soiled diaper and staff claimed they changed the children’s diapers approximately every hour and throughout the day depending on the child’s diapering needs, and to prevent fall risk; the children were changed on a changing mat that was placed on the floor.

A1-A3 and P2-P3 did not report concerns related to the allegations and stated there were cameras mounted at the front of the facility, and during drop off and/or pick up time, they never saw LS sleeping on the couch or the children left unattended or without staff supervision; as well as they did not experienced diapering issues at the facility. Although multiple statements did not report concerns, P1 and A2 did however report on at least one occasion, they picked their child up with either a wet or soiled diaper containing feces.

Based on the investigation, there was no conclusive evidence to support the allegations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. There were no violation(s) of California Code of Regulations, Title 22, Division 12 cited at this time. Appeal Rights were provided.

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Melchisedeck Augustin	TELEPHONE: (707) 494-4918
LICENSING EVALUATOR SIGNATURE:	DATE: 02/14/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/14/2024

LIC9099 (FAS) - (06/04)

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