483008718-3-24-2021-01-CC-LLEI-BZG3EB-20210325181049

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 483008718
Report Date: 03/24/2021
Date Signed: 03/24/2021 04:27:50 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office,
, CA

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/07/2020 and conducted by Evaluator Melchisedeck Augustin

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20201007170421

FACILITY NAME:	CLAVERIE, CLAUDIA FCCH		FACILITY NUMBER:	483008718
ADMINISTRATOR:	CLAVERIE, CLAUDIA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(707) 746-1392
CITY:	BENICIA	STATE: CA	ZIP CODE:	94510
CAPACITY:	14	CENSUS:	DATE:	03/24/2021
		UNANNOUNCED	TIME BEGAN:	02:15 PM
MET WITH:	Claudia Claverie		TIME COMPLETED:	03:05 PM

ALLEGATION(S):

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Licensee is not spending the required amount of time at the home

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Melchisedeck Augustin conducted a subsequent video conference Tele-Investigation with Licensee Claudia Claverie (LS) to deliver the finding regarding the allegation mentioned above. Due to COVID-19, the Department suspended field operations, and LS agreed to meet with LPA via video conference. LPA Augustin previously met with LS on 10/13/20 and 03/09/21 to discuss the purpose of the inspection, and LPA obtained a facility roster. It was alleged the Licensee is not spending the required amount of time at the licensed home.

LPA interviewed adults, LS, and staff (S1), starting on 10/08/20 through 10/13/20. LPA conducted subsequent interviews with adults (A3-A5), parents (P1-P6), children, and staff (S2-S4) starting at 9:28am on 02/23/21 through 03/18/21. Two children did not qualify to interview. According to multiple statements provided by adults, since the start of the COVID pandemic, LS left the facility to deliver supplies to other licensed facilities associated to LS’s Baby MacBean organization and/or to conduct one to two parent tours at these other locations at random times each week which lasted between one half hour to four hours. (Continue to LIC 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Melchisedeck Augustin	TELEPHONE: (707) 494-4918
LICENSING EVALUATOR SIGNATURE:	DATE: 03/24/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20201007170421

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office,
, CA

FACILITY NAME: CLAVERIE, CLAUDIA FCCH	FACILITY NUMBER: 483008718
	VISIT DATE: 03/24/2021

NARRATIVE

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While some statements did not note any concerns, other adult statements reported that LS was out of the facility often, but she was always within five minutes from the facility, and/or that LS’s attendance rate at the facility was between forty to fifty percent. Four licensed facilities with different Licensees and addresses are listed under the LS’s Baby MacBean website which operate in a similar manner and teaching curriculum. LS is listed on the website as site supervisor of these facilities.

LS denied the allegation, claiming she was at her own facility ninety percent of the time, and only left the facility to run errands or to conduct scheduled parent tours at other Baby MacBean licensed facilities. LS claimed she did not conduct the tours often, and a tour may last up to one and a half hours. LS felt she was not gone for an excessive amount of time. Staff statements were consistent with one another, which did not report any concerns, but according to some staff, they were uncertain how often LS left the facility to run errand(s) and/or conduct scheduled parent tours. Multiple staff reported when LS was out of the facility, she was not gone for more than one hour, but felt that LS had not left the facility too often and was at the facility at least eighty percent of the time.

Statements provided by children and parents did not reveal any concerns about LS not spending enough time at the facility. Four out of six parents reported that during their visit(s) at drop off and/or pick up time, they witnessed just a handful of times when LS was not at the facility, but that the facility was adequately staff. Parent statements also confirmed that prior to enrolling their child(ren), parents toured other Baby MacBean licensed facilities with LS, sometimes all four facilities were toured, which lasted between ten minutes to half hour for each facility.

Based on the LPA’s investigation, multiple statements reported LS was spending at least eighty percent of her time at the facility, while other statements noted that LS was out of the facility often, and/or LS’s attendance rate at the facility was between forty to fifty percent. There was not enough evidence to support or corroborate the allegation, and therefore, the above allegation is found to be unsubstantiated. LS’s signature was not recorded on this Complaint Investigation Report (CIR), however; LS was provided with a copy of this CIR, and LS’s confirmation of read receipt is on file. LPA conducted an exit interview with LS. Notice of Site Visit shall be posted for 30 days. There is no Title 22 deficiency cited during today’s inspection. Appeal Rights were provided.

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Melchisedeck Augustin	TELEPHONE: (707) 494-4918
LICENSING EVALUATOR SIGNATURE:	DATE: 03/24/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2021

LIC9099 (FAS) - (06/04)

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