<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483008718
Report Date: 07/17/2023
Date Signed: 07/17/2023 12:25:50 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/01/2023 and conducted by Evaluator Selena Mariani
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20230601093159
FACILITY NAME:CLAVERIE, CLAUDIA FCCHFACILITY NUMBER:
483008718
ADMINISTRATOR:CLAVERIE, CLAUDIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(707) 704-7221
CITY:BENICIASTATE: CAZIP CODE:
94510
CAPACITY:14CENSUS: 5DATE:
07/17/2023
UNANNOUNCEDTIME BEGAN:
08:53 AM
MET WITH:Licensee, Claudia ClaverieTIME COMPLETED:
12:40 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee yells at day care children
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA), Selena Mariani conducted an unannounced complaint inspection, and met with Licensee, Claudia Claverie (LS). It was alleged that LS yells at day care children, specifically that LS yelled at Child 1 (C1) No, like this, like this! and LS yelled at Child 2 (C2) Listen to me, I'm telling you how to do it. Listen to me!. The licensee was interviewed on 6/9/23 at 11:59 am and stated that staff only raise their voice to get someone's attention no other intent and (LS) was interviewed again on 7/17/23 at 9:16 am, LS stated she does yell at children "Only if their across the yard to get their attention before I start talking to them." corroborating allegation. Four children were interviewed, Child 1 -Child 4 (C1-C4) from dates 6/9/23 to 7/17/23, four staff were interviewed, Staff 1 – Staff 4 (S1-S4) from dates 6/9/23 to 7/17/23, three parents were interviewed, Parent 1 – Parent 3 (P1-P3) on 7/7/23, four adults were interviewed, Adult 1 – Adult 4 (A1-A4) from dates 6/6/23 to 7/17/23. Interviews corroborated that Licensee does yell at children.

Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Alexis HollonTELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Selena MarianiTELEPHONE: (916) 605-8974
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/01/2023 and conducted by Evaluator Selena Mariani
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20230601093159

FACILITY NAME:CLAVERIE, CLAUDIA FCCHFACILITY NUMBER:
483008718
ADMINISTRATOR:CLAVERIE, CLAUDIAFACILITY TYPE:
810
ADDRESS:441 YORK DRIVETELEPHONE:
(707) 704-7221
CITY:BENICIASTATE: CAZIP CODE:
94510
CAPACITY:14CENSUS: 5DATE:
07/17/2023
UNANNOUNCEDTIME BEGAN:
08:53 AM
MET WITH:Licensee, Claudia ClaverieTIME COMPLETED:
12:40 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee slapped child in care
Licensee handles children in a rough manner
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA), Selena Mariani conducted an unannounced complaint inspection, and met with Licensee, Claudia Claverie (LS). It was alleged that Licensee slapped child in care and Licensee handles children in a rough manner. Specifically, that Licensee smacked Child 1 (C1’s) right hand down while yelling, No, like this, like this! and that Licensee grabbed Child 2 (C2’s) face while yelling, Listen to me, I'm telling you how to do it. Listen to me! The licensee was interviewed on 6/9/23 at 11:59 am and on 7/17/23 at 9:16 am and stated she has not smacked a child's hand, grabbed a child's face or handles children in a rough manner. Four children were interviewed, Child 1 -Child 4 (C1-C4) from dates 6/9/23 to 7/17/23, four staff were interviewed, Staff 1 – Staff 4 (S1-S4) from dates 6/9/23 to 7/17/23, three parents were interviewed, Parent 1 – Parent 3 (P1-P3) on 7/7/23, four adults were interviewed, Adult 1 – Adult 4 (A1-A4) from dates 6/6/23 to 7/17/23. During the course of the investigation there was no corroborating evidence to prove that Licensee slapped a child or handled children in a rough manner.

Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the findings are UNSUBSTANTIATED. An exit interview was conducted. Notice of Site Visit shall be posted for 30 days from today's visit. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.





Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Alexis HollonTELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Selena MarianiTELEPHONE: (916) 605-8974
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 01-CC-20230601093159
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: CLAVERIE, CLAUDIA FCCH
FACILITY NUMBER: 483008718
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/17/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/17/2023
Section Cited
CCR
102423(a)(1)
1
2
3
4
5
6
7
102423 Personal Rights (a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include, but are not limited to, the following:
1
2
3
4
5
6
7
LPA Mariani provided "Tell me what to do instead" handout, as well as, read Regulations 102423 Personal Rights. Licenesee acknowleged the "Tell me what to do instead" handout and will train her staff. Licensee acknowlged the Personal Rights Regulations, signed and dated a copy for LPA Mariani.
8
9
10
11
12
13
14
(1) To be treated with dignity in his/her personal relationship with staff and other persons. This requirement is not met as evidenced by: Based on licensee, staff, adult, children and parent interviews licensee has yelled at children on more than one occasion. This poses an immediate health and safety risk to the children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Alexis HollonTELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Selena MarianiTELEPHONE: (916) 605-8974
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 01-CC-20230601093159
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: CLAVERIE, CLAUDIA FCCH
FACILITY NUMBER: 483008718
VISIT DATE: 07/17/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D. Appeal rights were provided and exit interview conducted. Notice of Site Visit shall be posted for 30 days from today's visit. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

LPA Mariani informed facility representative, Claudia Claverie that this report dated 07/17/23 documents one Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Mariani informed Claudia Claverie to provide a copy of this licensing report dated 07/17/23 that documents a Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.
SUPERVISOR'S NAME: Alexis HollonTELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Selena MarianiTELEPHONE: (916) 605-8974
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 4