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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483009446
Report Date: 03/25/2024
Date Signed: 03/25/2024 12:42:57 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/28/2023 and conducted by Evaluator Elpidia Hernandez Torres
COMPLAINT CONTROL NUMBER: 01-CC-20231228105414
FACILITY NAME:WINN, MARIA FCCHFACILITY NUMBER:
483009446
ADMINISTRATOR:WINN, MARIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(707) 396-8044
CITY:FAIRFIELDSTATE: CAZIP CODE:
94533
CAPACITY:14CENSUS: 9DATE:
03/25/2024
UNANNOUNCEDTIME BEGAN:
11:20 AM
MET WITH:Licensee Maria WinnTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Licensee does not spend a sufficient amount of time in the home during childcare hours.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Elpidia Hernandez Torres, conducted a subsequent complaint investigation inspection on 03/25/2024 at 12:00PM for the purpose of delivering the findings regarding the above allegation. LPA previously met with Licensee on 01/04/2024 to discuss the purpose of the visit and request children roster and staff contact number. It was alleged that Licensee does not spend a sufficient amount of time in the home during childcare hours.

During the course of the investigation, interviews were conducted with Licensee, assistant, two children (C1, C2) and six guardians (G1-G6) between 01/04/2024- 03/18/2024. On 01/04/2024 licensee reported during the day she goes on walks around the neighborhood, then goes to the grocery store and is never gone for more than a few hours. Licensee also reported her assistant will greet the children when they arrive while licensee stays sitting on the table so guardians sometimes can’t see her in the day care, appearing as if assistant is in the home alone with children.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Leslie LeporiTELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Elpidia Hernandez TorresTELEPHONE: (707) 771-5568
LICENSING EVALUATOR SIGNATURE:

DATE: 03/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 01-CC-20231228105414
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: WINN, MARIA FCCH
FACILITY NUMBER: 483009446
VISIT DATE: 03/25/2024
NARRATIVE
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 One guardian (G2) reported Licensee’s assistant is the primary care giver guardians are used to seeing. Another guardian’s interview (G3) revealed the day care was open from 12/26/2023-12/30/2023 while the licensee was away on vacation. Interviews corroborated the day care was open 12/26/2023- 12/30/2023 and licensee was not present in the day care for at least two days during that week. Interviews revealed family childcare home was open on 01/03/2024 and Licensee was not present in the home. Children interviews corroborated day care was open on 01/03/2024 and licensee was out of town and didn’t return back to the day care until 01/04/2024.

Based on interviews conducted, the preponderance of evidence standard has been met and the above allegation is found to be substantiated. The California Code of Regulations, Title 22, Division 12 & Chapter 1, section 102417(a) is being cited on attached LIC 9099D . This report was reviewed with the Licensee and an exit interview was conducted. Licensee’s signature was recorded on this Complaint Investigation Report (CIR),; a copy was provided and Licensee’s confirmation of read receipt is on file. Notice of Site Visit shall be posted for 30 days. Appeal Rights were provided.

SUPERVISOR'S NAME: Leslie LeporiTELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Elpidia Hernandez TorresTELEPHONE: (707) 771-5568
LICENSING EVALUATOR SIGNATURE:

DATE: 03/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/28/2023 and conducted by Evaluator Elpidia Hernandez Torres
COMPLAINT CONTROL NUMBER: 01-CC-20231228105414

FACILITY NAME:WINN, MARIA FCCHFACILITY NUMBER:
483009446
ADMINISTRATOR:WINN, MARIAFACILITY TYPE:
810
ADDRESS:1018 LINDEN AVETELEPHONE:
(707) 396-8044
CITY:FAIRFIELDSTATE: CAZIP CODE:
94533
CAPACITY:14CENSUS: 9DATE:
03/25/2024
UNANNOUNCEDTIME BEGAN:
11:20 AM
MET WITH:Licensee Maria WinnTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Licensee is operating over ratio
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Elpidia Hernandez Torres, conducted a subsequent complaint investigation inspection on 03/25/2024 at 12:15PM for the purpose of delivering the findings regarding the above allegation. LPA previously met with Licensee on 01/04/2024 to discuss the purpose of the visit and request children roster and staff contact number. It was alleged that licensee is operating over ratio.

During the course of the investigation, interviews were conducted with Licensee, assistant, two children (C1, C2) and six guardians (G1-G6) between 01/04/2024- 03/18/2024. On 01/04/2024, Licensee reported she goes to pick up children from school at various times during the day. Licensee also reported when she goes out to run errands, she will take one or two children with her based on the number of children present to ensure assistant doesn’t stay over capacity. Licensee reported she will communicate with guardians and ask for their cooperation in keeping their children home on certain days when she or staff have personal appointments.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Leslie LeporiTELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Elpidia Hernandez TorresTELEPHONE: (707) 771-5568
LICENSING EVALUATOR SIGNATURE:

DATE: 03/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 01-CC-20231228105414
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: WINN, MARIA FCCH
FACILITY NUMBER: 483009446
VISIT DATE: 03/25/2024
NARRATIVE
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Some guardians will notify the licensee if they will keep their children home or find alternate care than licensee will remain open for eight or less children to stay within capacity and ratio requirements. Interviews corroborated the statement, some guardians reported licensee has notified them via text and asked them to keep their children home as licensee or staff have an appointment and must stay in ratio per licensing. Guardian’s, (G5), interview revealed the licensee has recently, since January 2024 began to notify guardians if they can keep children home or bring them after a certain time to stay within ratio requirements due to licensing regulations because she or her staff have appointments. G5 reported, previously licensee did not request guardians to keep children home. Guardian’s ,(G2), interview revealed licensee recently around January 2024 began to notify guardians of the ratio requirements per licensing, previously licensee did not request G2 keep their child/ren home or bring them at a later time. One guardian (G3) reported there was one occasion when they arrived to the day care and saw about 8 children present with no sight of licensee. Another guardian reported when they arrive to the day care licensee’s assistant is the primary care giver and licensee is not visible.

Based on interviews conducted and records reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, therefore the allegation is Unsubstantiated. Licensee’s signature was recorded on this Complaint Investigation Report (CIR). This report was reviewed and discussed with the licensee. She was provided with a copy of this CIR; and Appeal Rights. All licensing reports are public information and must be made available upon request for at least three years.

SUPERVISOR'S NAME: Leslie LeporiTELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Elpidia Hernandez TorresTELEPHONE: (707) 771-5568
LICENSING EVALUATOR SIGNATURE:

DATE: 03/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 01-CC-20231228105414
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: WINN, MARIA FCCH
FACILITY NUMBER: 483009446
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/25/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/08/2024
Section Cited
CCR
102417(a)
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The licensee shall be present in the home...Temporary absences shall not exceed 20 percent of the hours that the facility is providing care per day. This was not met as evidence by. . .
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The licensee reported before it was laxed and now I ( Licensee) am more strict in the times I am gone. If i am gone more than 20 percent of the time then I will close and I have been in communication with the guardians.
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. . .Based on interviews conducted the licensee was not present in the home on three different dates while the day care was open. This poses a potential health and safety concern to children in care.
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I thought it was 20 percent of the time weekly but now I know it is daily. Licensee showed LPA text message notices sent out to guardians to remind guardians of dates daycare will be closed.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Leslie LeporiTELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Elpidia Hernandez TorresTELEPHONE: (707) 771-5568
LICENSING EVALUATOR SIGNATURE:

DATE: 03/25/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5