490100475-12-27-2019-01-CC-AHON-BKFN9K-20200102091600

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 490100475
Report Date: 12/20/2019
Date Signed: 12/27/2019 01:21:23 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/21/2019 and conducted by Evaluator Yang Yang

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20191021133251

FACILITY NAME:	CROSS & CROWN LUTHERAN PRESCHOOL		FACILITY NUMBER:	490100475
ADMINISTRATOR:	MC CARTHY, MANDY		FACILITY TYPE:	850
ADDRESS:	5474 SNYDER LANE		TELEPHONE:	(707) 795-7863
CITY:	ROHNERT PARK	STATE: CA	ZIP CODE:	94928
CAPACITY:	70	CENSUS: 10	DATE:	12/20/2019
		UNANNOUNCED	TIME BEGAN:	12:41 PM
MET WITH:	Mandy McCarthy		TIME COMPLETED:	05:11 PM

ALLEGATION(S):

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-Day care child sustained a scratch while in care
-Facility staff handled day care child in a rough manner
-Facility staff made inappropriate comment(s) to day care child

INVESTIGATION FINDINGS:

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A follow-up unannounced complaint investigation visit was made to the facility by Licensing Program Analyst (LPA) Y. Yang to deliver complaint investigation findings. It was alleged that a day care child sustained a scratch while in care, that facility staff handled day care child in a rough manner, and that facility staff made inappropriate comment(s) to day care child. Specifically, it was alleged that on an unspecified date, center director Mandy McCarthy roughly picked up child C1 after a bathroom accident and roughly sat C1 on a bench, which scratched C1’s leg. It was alleged that the center director notified C1 that she was not going to change C1 out of soiled clothing following the bathroom accident.

LPA met with the center director Mandy McCarthy (staff S1) on 10/31/19 at 12:57pm to discuss the allegations. The center director denied all
allegations but acknowledged that an incident involving C1 occurred at the center in October 2019 after a bathroom accident on the outdoor play yard. S1 stated that she informed C1 that she was unable to immediately leave the playground to change C1 out of their soiled clothing due to her being the only staff member present on the playground at the time.
Continued on LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Alexis Hollon	TELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Yang Yang	TELEPHONE: 707-588-5026
LICENSING EVALUATOR SIGNATURE:	DATE: 12/20/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2019

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20191021133251

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928

FACILITY NAME: CROSS & CROWN LUTHERAN PRESCHOOL	FACILITY NUMBER: 490100475
	VISIT DATE: 12/20/2019

NARRATIVE

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S1 stated that she informed C1 that she would notify S4, who was inside the adjacent classroom, and request assistance to have C1 changed. S1 stated that C1 then began having a temper tantrum and was on the ground flailing their arms and legs and throwing toys. S1 stated that S4 stepped into the playground to provide support. S1 stated that to protect the safety of the other children nearby, she picked C1 up and carried C1 to a nearby, composite wood bench on the other side of the playground fence. S1 stated that she placed C1 on the bench in order to close the playground gate behind her. S1 stated that C1 was still flailing and kicking as she placed C1 onto the bench. S1 stated that she then requested the assistance of C1’s guardian, who was on site at the time. S1 stated that she did not observe any scratches on C1’s leg at the time as C1 was wearing long pants. S1 stated that upon learning of an alleged scratch on the back of C1’s leg that same day, she inspected the alleged scratch and observed that it appeared to look more like a mark from playing on the playground rather than a scratch from the bench.

During the complaint investigation, staff interviews were conducted. Staff S1 was interviewed on 10/31/19 at 12:57pm. Staff S2, S3, and S4 were interviewed on 12/10/19 beginning at 01:58pm. S5 and S6 were interviewed on 12/20/19 beginning at 01:15pm. Interviews with staff S2-S6 did not provide any information to support that children at the facility are roughly handled or that inappropriate comments are made to daycare children. Staff interviewed all stated that they did not observe the alleged incident but provided character references for the center director.

During the investigation, child care clients and children were interviewed. Interviews with childcare clients did not provide corroborating evidence to support the allegations. The childcare clients that were interviewed all stated that they have not observed any personal right’s violations at the center. Children interviewed during the investigation did not provide corroborating information to suggest that they have been roughly handled while in care or that facility staff have made inappropriate statements to them.

Continued on LIC 9099-C

SUPERVISOR'S NAME: Alexis Hollon	TELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Yang Yang	TELEPHONE: 707-588-5026
LICENSING EVALUATOR SIGNATURE:	DATE: 12/20/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2019

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20191021133251

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928

FACILITY NAME: CROSS & CROWN LUTHERAN PRESCHOOL	FACILITY NUMBER: 490100475
	VISIT DATE: 12/20/2019

NARRATIVE

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LPA made a total of three unannounced investigation visits to the facility to conduct interviews and make observations. LPA obtained documents pertinent to the investigation. During the initial investigation visit on 10/31/19, there were no children in care at the facility. During the follow-up investigation visit on 12/10/19, LPA observed 12 children being supervised by two preschool teachers. On today’s investigation visit to the facility, LPA observed 10 children being supervised by three teachers. During the site visits to the facility, LPA did not observe any staff members roughly handling children or hear any inappropriate comments made to daycare children.

Based on available information, although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred, therefore the allegations are unsubstantiated. Appeal rights were provided. This report was read and reviewed with the center director. All licensing reports are public information and must be made available upon request for at least three years. There were no Title 22 deficiencies cited during today's inspection. Notice of site visit must be posted for 30 days from today's inspection date.

SUPERVISOR'S NAME: Alexis Hollon	TELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Yang Yang	TELEPHONE: 707-588-5026
LICENSING EVALUATOR SIGNATURE:	DATE: 12/20/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2019

LIC9099 (FAS) - (06/04)

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