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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 490105516
Report Date: 10/30/2020
Date Signed: 10/30/2020 11:23:35 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/11/2020 and conducted by Evaluator Amy Strother
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20200311151917
FACILITY NAME:MULTI-CULTURAL CHILD DEVELOPMENT CENTERFACILITY NUMBER:
490105516
ADMINISTRATOR:OTT, NORMAFACILITY TYPE:
850
ADDRESS:1650 WEST THIRD STREETTELEPHONE:
(707) 544-0104
CITY:SANTA ROSASTATE: CAZIP CODE:
95401
CAPACITY:40CENSUS: 24DATE:
10/30/2020
ANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Milagros (Norma) OttTIME COMPLETED:
11:25 AM
ALLEGATION(S):
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Facility staff hit day care child
INVESTIGATION FINDINGS:
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Due to COVID-19 an announced tele-visit was conducted by Licensing Program Analyst (LPA) Amy Strother to deliver complaint investigation findings. On 10/30/20 at 11:00am LPA met with Executive Director, Milagros (Norma) Ott, Staff 1 (S1) on a Zoom meeting to discuss the investigation findings. It has been alleged that a facility staff hit a day care child, specifically that a teacher hit a child on the hand.

During the initial complaint investigation, due to COVID-19, LPA met with S1 on a Zoom tele-visit on 04/22/2020 at 11:19am to discuss the allegation. While on Zoom, S1 denied the allegation that a facility staff hit a day care child. S1 stated that she has never witnessed and does not have knowledge of a staff person ever hitting a day care child.

Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Alexis HollonTELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Amy StrotherTELEPHONE: (707) 588-5077
LICENSING EVALUATOR SIGNATURE:

DATE: 10/30/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 01-CC-20200311151917
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928
FACILITY NAME: MULTI-CULTURAL CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 490105516
VISIT DATE: 10/30/2020
NARRATIVE
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During the course of the complaint investigation records were obtained on 04/23/20, 04/24/20 and 10/15/20 and interviews were conducted with 5 staff, Staff 2-Staff 6 (S2-S6), 1 adult, Adult 2 (A2) and 1 child, Child 2 (C2). Staff S2, S4, and S5 were interviewed on 05/05/20 beginning at 11:15am. S6 was interviewed on 05/06/20 beginning at 03:27pm. S3 was interviewed on 05/07/20 beginning at 09:38am. S2-S6 all denied the allegation that a facility staff hit a day care child. Staff interviewed all stated that all staff, including themselves, use the following techniques when working with the children in care: positive reinforcement to encourage desired behaviors, verbal reminders or hand gestures to communicate and redirect undesired behaviors, offering words to express feelings or problem solve, and lastly they may escort children to visit the Director in the office if additional support is needed. Interviews with C2 and A2 on 06/16/20 did not provide corroborating evidence to support the allegation. C2 stated that they have not observed any teachers hit a child on the hand and that all teachers are happy at school. A2 stated that the teachers at the school are always happy and dedicated and are always making sure that the children are learning.


Based on interviews conducted and records reviewed, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, therefore the allegation is unsubstantiated. Appeal rights were provided. This report was read and reviewed with the center’s Executive Director, Norma Ott, whose original signatures were not recorded on this report. Executive Director, Norma Ott was provided with a copy of the LIC9099 Complaint Investigation Report (CIR) and Appeal Rights in an email dated 10/30/20 and confirmation of read receipt of the CIR is on file. All licensing reports are public information and must be made available upon request for at least three years. There were no Title 22 deficiencies cited during today's inspection.
SUPERVISOR'S NAME: Alexis HollonTELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Amy StrotherTELEPHONE: (707) 588-5077
LICENSING EVALUATOR SIGNATURE:

DATE: 10/30/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2020
LIC9099 (FAS) - (06/04)
Page: 2 of 2