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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 490107083
Report Date: 06/02/2021
Date Signed: 06/02/2021 02:10:20 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/30/2021 and conducted by Evaluator Amy Strother
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20210430161230
FACILITY NAME:J.X. WILSON EXTENDED CHILD CAREFACILITY NUMBER:
490107083
ADMINISTRATOR:CRISTINA NORTHCROFTFACILITY TYPE:
840
ADDRESS:246 BRITTAIN LANETELEPHONE:
(707) 575-6988
CITY:SANTA ROSASTATE: CAZIP CODE:
95401
CAPACITY:96CENSUS: 11DATE:
06/02/2021
UNANNOUNCEDTIME BEGAN:
01:43 PM
MET WITH:Cristina NorthcroftTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Staff are not preventing inappropriate interactions between children
INVESTIGATION FINDINGS:
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A follow-up complaint investigation tele-visit was made today by Licensing Program Analyst (LPA) Amy Strother to deliver complaint investigation findings. Due to the COVID-19 pandemic, a tele-visit was conducted in place of an in-person, site-visit. Previously, a tele-visit investigation was conducted by LPA Strother with Center Director, Cristina Northcroft (D1) on 05/07/21. It is alleged that staff are not preventing inappropriate interactions between children, specifically that one child, Child 2 (C2) is verbally harassing another child, Child 3 (C3) and staff have not taken steps to ensure that the harassment is addressed after it was brought to their attention on more than one occasion.

During the initial complaint investigation interview with D1 on 05/07/21, the director denied the allegations and stated that staff frequently have conversations with children about not making unnecessary comments to one another, teaching them how to communicate their needs and feelings.

Continue on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Alexis HollonTELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Amy StrotherTELEPHONE: (707) 588-5077
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 01-CC-20210430161230
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928
FACILITY NAME: J.X. WILSON EXTENDED CHILD CARE
FACILITY NUMBER: 490107083
VISIT DATE: 06/02/2021
NARRATIVE
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D1 gave an example of how inappropriate interactions are handled by staff, stating that on 04/30/21 an inappropriate interaction occurred were one child, Child 2 (C2) said something inappropriate about another child, Child 3 (C3) to Child 1 (C1), and it was handled following the Behavior Management guidelines outlined in both the Center Manual and Parent Handbook by issuing a Level Notice of Child Behavior for C2. D1 provided a copy of both the Center Manual and Parent Handbook to LPA Strother in an email on 05/10/21. D1 stated that she is not aware of one child repeatedly verbally harassing another child and no child has brought to her attention that such a behavior is occurring.

During the complaint investigation, telephone interviews were conducted with facility staff (S1-S6) on 05/13/21, 05/18/21, 05/19/21 and 06/01/21. The staff interviewed all corroborated the center director’s statements. Staff interviewed all stated that they handle inappropriate interactions between children by speaking directly to the children involved. Staff also corroborated that they communicate with one another verbally and with the use of a staff logbook, stating that the logbook is used so that staff who are not present when a behavior occurred, are made aware of inappropriate interactions among children in their absence. LPA reviewed staff logbook on 05/12/21 for dates 10/29/20 through 05/02/21. Staff interviewed corroborated that parents are notified of inappropriate behavior using Behavior Notices or Level Notices, corroborating that a Level Notice was issued to C2 on 04/30/21 when C2 said something inappropriate about classmate C3. LPA Strother obtained a copy of the Level Notice issued to C2 on 04/30/21 during the complaint investigation. Interviews with daycare children were conducted by the LPA during the investigation. Child 1 – Child 6 (C1-C6) were interviewed using FaceTime on 05/13/21 or 05/18/21. The children interviewed all stated that they have heard other children make inappropriate comments to others. C1-C6 corroborated that they witness staff speaking to children about inappropriate behavior when the behavior is witnessed by staff or when a child involved in an inappropriate interaction brings the behavior to the staff’s attention.

Although inappropriate interactions between daycare children may have occurred, based on information gathered during interviews and records reviewed, there was insufficient evidence to support that staff do not respond to inappropriate interactions. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED. There were no Title 22 deficiencies cited during today's inspection. Appeal rights were provided. All licensing reports are public information and must be made available upon request for at least three years. This report was read and reviewed with the Center Director whose original signature was not recorded on this report. Center Director, Cristina Northcroft was provided with a copy of the LIC9099 Complaint Investigation Report (CIR) in an email dated 06/02/21 and confirmation of read receipt of the CIR is on file.




SUPERVISOR'S NAME: Alexis HollonTELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Amy StrotherTELEPHONE: (707) 588-5077
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2021
LIC9099 (FAS) - (06/04)
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