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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 493001832
Report Date: 03/24/2021
Date Signed: 03/26/2021 10:59:09 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/14/2020 and conducted by Evaluator Yang Yang
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20201214100253
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
493001832
ADMINISTRATOR:RICHARDSON,KYLIEFACILITY TYPE:
840
ADDRESS:6150 STATE FARM DRIVETELEPHONE:
(707) 584-0124
CITY:ROHNERT PARKSTATE: CAZIP CODE:
94928
CAPACITY:24CENSUS: 8DATE:
03/24/2021
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Kylie RichardsonTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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-Staff did not intervene in inappropriate behavior between children
-Staff made inappropriate comments to child
INVESTIGATION FINDINGS:
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A follow-up complaint investigation tele-visit was made today by Licensing Program Analyst (LPA), Y. Yang to deliver complaint investigation findings. Due to the Corona Virus pandemic, a tele-visit was conducted in place of an in-person, site visit. Previously, an investigation tele-visit was conducted by the LPA with the center director of KinderCare Learning Center- Rohnert Park, Kylie Richardson (staff S1) on 12/18/20. It was alleged that staff did not intervene in inappropriate behavior between children and that staff made inappropriate comments to a child. Specifically, it was alleged that facility staff did not intervene or protect child C1 from being kicked by other children in their class. Furthermore, it was specifically alleged that staff S2 told child C1 that “The Elf” from “The Elf on the Shelf” tradition is fictional.

During the initial complaint investigation tele-visit with the center director (S1) on 12/18/20, the LPA interviewed the director at 02:00pm. A video tour of the facility was conducted on this day at 02:45pm. There was a total of 13 school-age children present at the center along with two staff members. The LPA met with director Richardson today at 02:00pm via tele-visit to discuss the complaint findings. A follow-up video tour of the facility was conducted at 02:35pm today. There were 8 school-age children present along with two staff members. No personal rights violations were observed during the faciltiy tours. (Continued on LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Alexis HollonTELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Yang YangTELEPHONE: 707-588-5026
LICENSING EVALUATOR SIGNATURE:

DATE: 03/24/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 01-CC-20201214100253
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 493001832
VISIT DATE: 03/24/2021
NARRATIVE
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During the initial complaint investigation interview with director Richardson on 12/18/20, the director denied the allegations and stated that neither her nor any of C1’s teachers have observed or heard about C1 being kicked, injured, or targeted by other children in their class. The director stated that for a period, C1 along with several other school-age children engaged in friendly rough housing and wrestled with one another while in their classroom. The director stated that the rough housing was not directed at any particular child. The director stated that to address the issue of wrestling, changes were made in the classroom including spacing desks further apart to occupy free space, removing carpeting, and implementing a positive reinforcement reward system. The director stated that the changes significantly reduced the instances of rough housing inside the classroom. The director stated that school-age children at the center are always supervised while in care and any altercations and/or rough play between children is immediately broken up.

The director stated that neither her nor any of C1’s teachers have ever made any inappropriate statements towards C1. The director acknowledged that staff S2 however, did confirm to C1 that their toy elf was store bought when questioned about it by C1’s classmates. During an interview with staff S2 on 03/15/21 at 02:05pm, S2 stated that she never communicated to C1 that “The Elf” was fake. S2 stated that several of C1’s classmates stated that they had the same elf at home that their parent purchased from the store and asked her if C1’s elf was store bought as well. S2 stated that she confirmed that C1’s elf was purchased from the store as well but stated to the children that does not mean that elves are fictional.

During the complaint investigation, interviews were conducted with facility staff (S2-S5) on 03/15/21. The staff interviewed all corroborated the center director’s statements. Staff interviewed all stated that they have never observed any staff member failing to intervene in inappropriate behavior between children. The staff interviewed all stated that rough housing is not permitted at the center and is broken up immediately. The staff interviewed all stated that corporal and other forms of unusual punishment and intimidation is never used at the facility. Interviews with daycare children were conducted by the LPA during the investigation. The children interviewed all stated that they felt safe while attending the center and that they did not have any concerns about any staff member or their own safety while at the center. The children that were interviewed all stated that they have not heard any inappropriate statements being made by staff members.

Based on available information and interviews conducted, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are unsubstantiated. All licensing reports are public information and must be made available upon request for at least three years. This report was read and reviewed with the facility director. There were no Title 22 deficiencies cited during today's inspection. Appeal rights were provided.

This report was emailed to the center director.

SUPERVISOR'S NAME: Alexis HollonTELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Yang YangTELEPHONE: 707-588-5026
LICENSING EVALUATOR SIGNATURE:

DATE: 03/24/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2021
LIC9099 (FAS) - (06/04)
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