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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 493003760
Report Date: 11/20/2020
Date Signed: 11/23/2020 03:44:58 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/10/2020 and conducted by Evaluator Nicolette Cunningham
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20200210094141
FACILITY NAME:RHIO'S CASA DEI BAMBINI MONTESSORIFACILITY NUMBER:
493003760
ADMINISTRATOR:REIGH, RHIOFACILITY TYPE:
850
ADDRESS:2427 PROFESSIONAL DRIVETELEPHONE:
(707) 528-0889
CITY:SANTA ROSASTATE: CAZIP CODE:
95403
CAPACITY:30CENSUS: 0DATE:
11/20/2020
UNANNOUNCEDTIME BEGAN:
11:21 AM
MET WITH:Rhio Reigh, LicenseeTIME COMPLETED:
11:41 AM
ALLEGATION(S):
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Staff did not treat child with dignity
INVESTIGATION FINDINGS:
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On 11/20/20 at 11:30AM, Licensing Program Analyst (LPA) N. Cunningham met with the Licensee to deliver complaint findings. The meeting was conducted via tele-inspection due to the current state of emergency regarding the COVID-19 outbreak. It is alleged that staff did not treat a child with dignity; specifically, the Licensee spilled coffee on a child's shoulder. On 02/14/20, LPA conducted interviews with two children and one staff member. On 02/14/20 at approximately 2:40PM, the Licensee denied the allegation and stated that she has never spilled coffee on a child. On 11/18/20, LPA interviewed four parents. Interviews with staff, parents and children did not provide enough evidence for LPA to determine if the allegation did or did not occur.
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the finding i determined to be unsubstantiated. This report was discussed and reviewed with the Licensee. This licensing report is public information and must be made available upon request for at least three years. The Licensee’s signature was not recorded on this Complaint Investigation Report (CIR); however, Liccensee was provided with a copy of this CIR, and the Licensee’s confirmation of report is on file. Notice of Site Visit shall be posted for 30 days. Appeal Rights were provided.

There were no Title 22 deficiency cited during today’s inspection. There were no Title 22 deficiencies cited regarding this allegation. Appeal Rights were provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Leslie LeporiTELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Nicolette CunninghamTELEPHONE: (707) 588-5056
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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