493004043-4-23-2024-01-CC-AHON-D4NLZL-20240425091204

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 493004043
Report Date: 04/22/2024
Date Signed: 04/23/2024 09:08:29 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/25/2024 and conducted by Evaluator Leticia Rosales

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20240125130800

FACILITY NAME:	NUEVA VISTA EARLY HEAD START		FACILITY NUMBER:	493004043
ADMINISTRATOR:	PIAZZA-LYONS, ANYA		FACILITY TYPE:	850
ADDRESS:	2232 LOMITAS AVE		TELEPHONE:	(707) 566-0724
CITY:	SANTA ROSA	STATE: CA	ZIP CODE:	95404
CAPACITY:	8	CENSUS: 2	DATE:	04/22/2024
		UNANNOUNCED	TIME BEGAN:	03:00 PM
MET WITH:	Fabiola Fontanelli, Facility Representative		TIME COMPLETED:	05:15 PM

ALLEGATION(S):

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Staff did not provide direct visual observation to infant(s).

Staff ignored crying infant(s).

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Leticia Rosales-Meza conducted a subsequent complaint investigation inspection, for the purpose of delivering complaint findings, and met with the Facility Representative, Fabiola Fontanelli. It was alleged that Staff did not provide direct visual observation to infant(s), specifically staff sets babies down when they are crying. It was alleged that staff ignored crying infant(s), specifically purposely walks away from them and ignores them.

During the initial complaint investigation to the facility on 1/30/24, Licensing Program Analyst (LPA), Elpidia Hernandez met with Lead Primary Care Giver ( PCG) Fabiola Fontanelli to discuss the purpose of the visit, and requested a current facility roster. LPA conducted interviews with three Staff (S1-S3). On 3/04/24, Licensing Program Analyst (LPA), Leticia Rosales-Meza made a complaint investigation inspection to the facility, records were reviewed, and LPA met with Facility Representative, Fabiola Fontanelli to further discuss the allegations. All the staff denied the allegations.

Continue on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Leticia Rosales
LICENSING EVALUATOR SIGNATURE:	DATE: 04/22/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20240125130800

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: NUEVA VISTA EARLY HEAD START	FACILITY NUMBER: 493004043
	VISIT DATE: 04/22/2024

NARRATIVE

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An interview was conducted with Staff on 1/29/24. Interviews were conducted with Staff (S1-S3) on 01/3/24. Interviews conducted with Staff (S1 and S3) on 3/04/24. An interview was conducted with Staff (S4) on 4/22/24.

According to their statements staff do provide direct visual observation to infants. It means to be aware of the children’s necessity and have visual of all the children. At all times and every movement we are supervising the infants. We are not on top of them or shadowing them, we let child move freely and discover their surroundings. Some staff are on the floor with a group of infants and another infant is playing in another activity and we let them play over there, but with visual supervision. Staff reported we work as a team and we would not ignore a child crying. Sometimes when they cry it's because they are new and want security and will get close to one staff member. Staff reported our goal is for the child to be safe and secure and we can’t reach that goal if we are carrying a child that is crying all the time. Also it depends, there are different types of crying. If staff hear that a child is crying and they are hurt that’s different, then a child that is crying just because they want to be held. Staff speak to the child and reassure them, but we never ignore a child. Staff reported there is a child who is new and does cry a lot because they miss their mother, so we just stay by child so child can feel us around and if child doesn't stop crying definitely staff will carry and comfort child. Staff will also get closer to child and give child toys to play with so child could get adapted. Sometimes we do let child cry for a bit and usually they calm down right away because we are there speaking with the child letting them know they are not alone, it's to be in a routine and being confident. Staff reported we all hold, hug and comfort all the infants.

Based on interviews conducted, although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred, therefore the allegations are Unsubstantiated. There was no Title 22 deficiency cited based on the above findings. Exit interview conducted and report was reviewed and discussed with Facility Representative, Fabiola Fontanelli. Appeal Rights were provided.

Notice of Site Visit shall be posted for 30 days from today's visit.

SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Leticia Rosales
LICENSING EVALUATOR SIGNATURE:	DATE: 04/22/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2024

LIC9099 (FAS) - (06/04)

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