493005385-5-18-2022-01-CC-AHON-CELLQU-20220520085805

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 493005385
Report Date: 05/18/2022
Date Signed: 05/18/2022 09:57:30 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/17/2022 and conducted by Evaluator Leticia Rosales

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20220217094315

FACILITY NAME:	BETTER-STEFANSKI, MARGARITA FCCH		FACILITY NUMBER:	493005385
ADMINISTRATOR:	BETTER-STEFANSKI, MARGARIT		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(707) 579-5877
CITY:	SANTA ROSA	STATE: CA	ZIP CODE:	95404
CAPACITY:	14	CENSUS: 7	DATE:	05/18/2022
		UNANNOUNCED	TIME BEGAN:	03:45 PM
MET WITH:	Margarita Better-Stefanski		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Licensee restrained children in care

Children's diapering needs are not met

Toxic chemicals are not locked

Facility is unkempt

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA), Leticia Rosales-Meza conducted an unannounced subsequent complaint investigation inspection, for the purpose of delivering complaint findings, and met with the Licensee, Margarita Better-Stafanski. It has been alleged that Licensee restrained children in care, specifically that twelve infants in care crying confined to high chairs and floor seats. It has been alleged that children's diapering needs are not met, specifically that Licensee cares for too many infants and she is unable to change all their diapers. It has been alleged that toxic chemicals are not locked, specifically that Lysol spray bottles out in the counter among other cleaning supplies. It has been alleged that facility is unkempt, specifically that the house was dirty and had a lot of junk inside making it look like a hoarders house.

During the initial complaint investigation to the facility on 02/23/22, records were reviewed and the LPA conducted an interview with the Licensee at 2:15 PM. The Licensee denied the allegations.

Continue on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Alexis Hollon	TELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Leticia Rosales	TELEPHONE: (707) 588-5061
LICENSING EVALUATOR SIGNATURE:	DATE: 05/18/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 01-CC-20220217094315

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: BETTER-STEFANSKI, MARGARITA FCCH	FACILITY NUMBER: 493005385
	VISIT DATE: 05/18/2022

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Licensee stated children in care are never restrained, the only time the children are in high chairs and floor seats is when children are eating, then immediately removed, but not restrained. Licensee stated she checks children's diapers constantly, and changes their diapers every two to three hours or even more often even if they are not wet. Licensee stated toxic chemicals are always locked. Licensee stated that she works hard and provides good care to all the children, and when the children leave in the afternoon she cleans and disinfect the home. Licensee stated of course there are more children's bag packs, bottles and children's needs around because there were a lot of infants, but the home is safe. Licensee stated she always stores all the cleaning supplies out of reach of children. Licensee stated that she always keeps up her house, and she does have a lot of children's toys, books, and children's furniture, but the home is a safe.

An interview was conducted with Parent 5 (P5) on 5/17/22 at 1:27 PM. An interview was conducted with Parent 6 (P6) on 5/17/22 at 4:05 PM. An interview was conducted with Parent 2 (P2) on 5/18/22 at 8:38 AM.

During the inspections, the LPA observed Licensee and S1 attending to all the children's needs and giving the children a lot of their attention and respect.

Based on interviews conducted and records reviewed, although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred, therefore the allegation is Unsubstantiated.

There were no Title 22 deficiencies cited during today's inspection. All licensing reports are public information and must be made available upon request for at least three years. This report was reviewed and discussed with Licensee. Appeal Rights were provided.

Notice of Site Visit shall be posted for 30 days from today's visit

SUPERVISOR'S NAME: Alexis Hollon	TELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Leticia Rosales	TELEPHONE: (707) 588-5061
LICENSING EVALUATOR SIGNATURE:	DATE: 05/18/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2022

LIC9099 (FAS) - (06/04)

Page: 2 of 2