493007940-3-3-2020-01-CC-AHON-BN9M2Q-20200401091351

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 493007940
Report Date: 02/28/2020
Date Signed: 03/03/2020 09:45:44 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/08/2020 and conducted by Evaluator Yang Yang

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20200108095559

FACILITY NAME:	LITTLE SCHOOL HOUSE INC.		FACILITY NUMBER:	493007940
ADMINISTRATOR:	WILLIAMS, LISA		FACILITY TYPE:	850
ADDRESS:	270 MARK WEST STATION ROAD		TELEPHONE:	(707) 527-8118
CITY:	WINDSOR	STATE: CA	ZIP CODE:	95492
CAPACITY:	48	CENSUS: 30	DATE:	02/28/2020
		UNANNOUNCED	TIME BEGAN:	12:38 PM
MET WITH:	Lisa Williams		TIME COMPLETED:	02:05 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Facility staff did not maintain a comfortable temperature in the facility.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

A follow-up, unannounced complaint investigation visit was made to the facility by Licensing Program Analyst (LPA) Y.Yang to deliver investigation findings. LPA met with center director, Lisa Williams (Staff S1) today to discuss the investigation findings. It was alleged that facility staff did not maintain a comfortable temperature in the facility. Specifically, it was alleged that between 01/06/2020 and 01/08/2020, due to a broken furnace heater in the center, the room temperature inside the occupied “pre-k room” was below 60 degrees F during childcare hours.

During the initial complaint investigation visit to the facility on 01/14/2020, LPA met with center director, Lisa Williams (S1) at 09:10am to discuss the allegation. The center director stated that she denies the allegation that the facility did not maintain a comfortable temperature in the facility but acknowledged that between the dates of 01/06/2020 and 01/10/2020, the facility’s central furnace heater was unusable due to a malfunctioning component inside the furnace. The center director stated that on the morning of Monday, 01/06/2020, a staff member attempted to turn on the center’s central heater but was unsuccessful.
Continued on LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Alexis Hollon	TELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Yang Yang	TELEPHONE: 707-588-5026
LICENSING EVALUATOR SIGNATURE:	DATE: 02/28/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/28/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 01-CC-20200108095559

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928

FACILITY NAME: LITTLE SCHOOL HOUSE INC.	FACILITY NUMBER: 493007940
	VISIT DATE: 02/28/2020

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

The director stated that she examined the furnace heater and determined that it could not be easily fixed. The director stated that she then notified the facility licensee, who in turn contacted a maintenance person. The director stated that the maintenance person arrived at the facility that same day to inspect the furnace heater and identify the problem. The director stated that the maintenance person discovered that the “squirrel cage” fan inside the furnace was damaged due to a loose bolt and could not be salvaged. The director stated that the maintenance person ordered a new squirrel cage online and attempted to install the squirrel cage on Thursday, 01/09/2020, when it was delivered. The director stated that the maintenance person received the wrong part and was unable to install the part that day due to needing to modify the part received. The director stated that the facility’s heat was restored in the afternoon of Friday, 01/10/2020. The director provided LPA with an invoice describing the work performed by the maintenance person along with the maintenance person’s examination findings.

The director stated that on 01/06/2020, the center utilized two space heaters that were already on the premises to heat the classrooms. The director stated that on the evening of 01/06/2020, she purchased four additional space heaters from Home Depot to use inside the center. The director provided LPA with a copy of the receipt of the purchase. The director stated that although each classroom utilized a space heater, children were still instructed to layer up while inside the center. The director stated that children did not appear to be uncomfortable. The director stated that due to the pre-K classroom’s size and proximity to the facility’s main entrance, the room temperature inside the pre-k classroom fluctuated more so than other classrooms as cold air was let in every time the facility’s main entrance door was opened. The director stated that this was the first instance of the furnace heater malfunctioning.

Continued on LIC 9099-C

SUPERVISOR'S NAME: Alexis Hollon	TELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Yang Yang	TELEPHONE: 707-588-5026
LICENSING EVALUATOR SIGNATURE:	DATE: 02/28/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/28/2020

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 01-CC-20200108095559

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928

FACILITY NAME: LITTLE SCHOOL HOUSE INC.	FACILITY NUMBER: 493007940
	VISIT DATE: 02/28/2020

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

The director stated that after the 2019 Sonoma County wildfires, a restoration company was sent to inspect the facility’s HVAC system. The director stated that she believes that the restoration company did not properly torque a bolt inside the heater furnace; causing it to become loose and subsequently damaging the squirrel cage.

During the initial complaint investigation visit to the facility on 01/14/2020, LPA used two thermometers to take temperature readings. The classrooms used for childcare measured at least 68 degrees F; the minimum required room temperature per regulations. During today’s follow-up visit to the facility, a second temperature reading was taken inside the classroom and the room temperature was at least 68 degrees F. During both facility visits, LPA observed that the classrooms were set to a comfortable room temperature. Based off interviews conducted with preschool staff S2-S6 on 01/14/2020 beginning at 09:47am, staff interviewed all stated that this was an atypical event. Staff interviewed corroborated the director’s statements. A sample of preschool children were interviewed, and they did not indicate that they ever felt uncomfortable while in care due to the room temperature.

Although it was substantiated that the room temperature inside the pre-k classroom dropped below 68 degrees F during childcare hours due to a faulty heater furnace, there is not a preponderance of evidence to prove that the alleged violation occurred due to negligence on the center’s part or any other violation of regulations; the allegation is unsubstantiated. An exit interview was conducted, and appeal rights were provided to the center director. The Notice of Site Visit must be posted for 30 days. There were no Title 22 deficiencies cited during today's inspection.

SUPERVISOR'S NAME: Alexis Hollon	TELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Yang Yang	TELEPHONE: 707-588-5026
LICENSING EVALUATOR SIGNATURE:	DATE: 02/28/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/28/2020

LIC9099 (FAS) - (06/04)

Page: 3 of 3