493009124-1-5-2026-01-CC-MMOR-DQAMVZ-20260113085734

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 493009124
Report Date: 01/05/2026
Date Signed: 01/05/2026 01:25:03 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/14/2025 and conducted by Evaluator Jennifer Patel

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20251014092550

FACILITY NAME:	NORTH BAY CHILDREN'S CENTER PRESTWOOD		FACILITY NUMBER:	493009124
ADMINISTRATOR:	HOWLETT, JAMIE		FACILITY TYPE:	850
ADDRESS:	343 EAST MACARTHUR STREET		TELEPHONE:	(707) 933-4050
CITY:	SONOMA	STATE: CA	ZIP CODE:	95476
CAPACITY:	32	CENSUS:	DATE:	01/05/2026
		UNANNOUNCED	TIME BEGAN:	09:10 AM
MET WITH:	Jamie Howlett		TIME COMPLETED:	01:45 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Child receives unexplained injuries while in care
Staff do not report child's injuries to parent

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

A subsequent complaint investigation visit was conducted today by Licensing Program Analysts (LPAs), Jen Patel and Sebastian Phouthavong who met with Site Supervisor, Jamie Howlett (SS) for the purpose of delivering complaint investigation findings for the above allegations. LPAs Jen Patel and Leticia Rosales previously conducted an inspection on 10/23/2025 to initiate the investigation and met with SS to discuss the allegations, conduct interview(s), make observations, and request documents. It is alleged child receives unexplained injuries while in care and that staff do not report child's injuries to a parent.

During the course of the investigation, LPAs, Patel and Rosales conducted interviews with Site Supervisor (SS), 3 Staff (S1-S3) on 10/23/2025. LPAs, Patel and Phouthavong conducted additional interviews with SS, Staff (S1 & S3), 4 Parents (P2-P5), and attempted 4 Parent interviews from 11/25/25 to 01/05/26. SS and Staff (S1 & S3) stated there was a previous time when the facility was notified of a child receiving a scratch on their body; however, could not confirm if occurred at the facility. SS and Staff (S1 & S3) further stated that the facility has addressed the issue.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Jennifer Patel
LICENSING EVALUATOR SIGNATURE:	DATE: 01/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/05/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 01-CC-20251014092550

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: NORTH BAY CHILDREN'S CENTER PRESTWOOD	FACILITY NUMBER: 493009124
	VISIT DATE: 01/05/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

SS stated the procedure for incidents/injuries is staff report them to parents using a carbon copy form. Parents keep the white copy, and the facility retains the yellow copy in child’s file. SS and Staff (S2, S3) stated if an injury occurs, staff check on the child and will apply ice when necessary. SS further stated that if a major injury occurs, the facility would immediately notify the child’s emergency contact/parents. Staff (S1-S3) stated incident reports are written and provided to parents, which corroborates with SS’s statement.

From parent interviews (P2-P5) confirmed they have received incident reports from the facility. P2, P3 and P5 all stated the incident reports are left in the binder. P3 further stated that the report’s wording is vague and would always request additional information about how their child sustained the injuries. P5 stated they do not have any concerns about their child’s injuries as they are not severe.

Based on the information gathered during this investigation, although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the allegations occurred and therefore are determined to be unsubstantiated. There were no Title 22 deficiencies cited. This report was reviewed and discussed with Site Supervisor, Jamie Howlett (SS). Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.

SUPERVISORS NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Jennifer Patel
LICENSING EVALUATOR SIGNATURE:	DATE: 01/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/05/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2