515404483-3-23-2022-13-CC-EVIA-CCXUSR-20220328155042

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 515404483
Report Date: 03/23/2022
Date Signed: 03/23/2022 11:45:32 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/19/2022 and conducted by Evaluator Jaime Snow

COMPLAINT CONTROL NUMBER: 13-CC-20220119142145

FACILITY NAME:	MILLS, HELANE FAMILY CHILD CARE HOME		FACILITY NUMBER:	515404483
ADMINISTRATOR:	MILLS, HELANE		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(916) 847-9493
CITY:	YUBA CITY	STATE: CA	ZIP CODE:	95993
CAPACITY:	14	CENSUS: 10	DATE:	03/23/2022
		UNANNOUNCED	TIME BEGAN:	11:00 AM
MET WITH:	Helane Mills		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Licensee not adhering to reporting requirements for outbreaks
Licensee did not inform child's parent of a serious injury
Diapers are not changed in a timely manner
Facility operates out of ratio

INVESTIGATION FINDINGS:

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On 3/23/22 at 11:15am, Licensing Program Analysts (LPA) Snow & Helton conducted an unannounced complaint inspection and met with licensee Helane Mills. 10 children were present with an assistant.
It was alleged that the Licensee not adhering to reporting requirements for outbreaks; specifically, RSV & COVID. The facility is required to report all COVID cases and RSV if more than two cases to the Department of Health. The Licensee denied this allegation. The Licensee said she informed Community Care Licensing (CCL) in October when a child had RSV and was told to call the County Health Department (CHD). She said CDH did not advise her to close; they told her to not allow children to attend until 72 hours after symptoms had stopped. Only two children went to the doctor & confirmed RSV but several children had symptoms and did not attend.
Continued

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Jaime Snow	TELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:	DATE: 03/23/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/23/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20220119142145

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: MILLS, HELANE FAMILY CHILD CARE HOME	FACILITY NUMBER: 515404483
	VISIT DATE: 03/23/2022

NARRATIVE

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Licensee said on January 11th she was notified of an COVID exposure and the following evening she felt sick and tested positive, so she notified parent and closed from January 13 -24th. No other children tested positive for COVID. The Licensee and staff denied this allegation stating they parents & CHD was informed first & CCL was notified . She said she followed the CHD guidelines and notified parents who kept children home. 4 parents were interviewed, and all said they had been notified and were satisfied by the way the licensee handled the situation therefore the allegation is Unsubstantiated.
It was also alleged that the Licensee did not inform child's parent of a serious injury; specifically, that the child fell, hitting face and arm and cried for an hour before the parent arrived for the regular pickup. The Licensee denied this recalling the event being over a year ago when a child fell. Licensee said she call the parent immediately because the child appeared to have injured a tooth. She recalls the parent arrived 20-30 minutes after the fall and she advised that he be taken for medical care. The LPA interviewed 4 parents and one staff; all denied the allegation therefore it is Unsubstantiated.
It was also alleged that diapers are not changed in a timely manner; specifically, that children have full diapers upon pickup and that some staff refuse to change diapers. The Licensee denied this saying that she is the only person to change diapers and that she always makes sure they are changed in a timely manner, on a schedule, every 2 hours or sooner. She said she sometimes leaves for short periods of time if they are within ratio. The LPA interviewed 4 parents and one staff; all but one denied. The one parent said they never saw a full diaper but there was an increase in diaper rash. The preponderance of evidence has not been met therefore the allegation is Unsubstantiated.
It was also alleged that the facility operates out of ratio; specifically, there are often 10 children with only one staff person. The Licensee said she sometimes leaves 20 minutes before pickup or takes a walk but only when they have 8 or fewer children. She said she maintains ratios at all times. The LPA interviewed 4 parents and one staff; all denied or could not confirm the allegation therefore it is Unsubstantiated.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted. The Notice of Site Visit must be posted for 30 days.

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Jaime Snow	TELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:	DATE: 03/23/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/23/2022

LIC9099 (FAS) - (06/04)

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